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2.7/5 • Glassdoor rating


Miratel is a Toronto based, 24 x 7 inbound and outbound contact centre and mail house specializing in nonprofit fundraising services such as telephone fundraising, lottery fundraising, online fundraising, donation caging and a variety of other donor relationship management services



Public or Private


Seats or staff



$50 mil. - $100 mil.





Alex Moffat, Managing Director

Year Founded


Countries of fulfillment




Contact information


About Miratel: Review and comparison

Miratel Solutions is a contact center that offers 24/7 customer service and support for various fundraising campaigns, telephone and lottery fundraising, and developing and managing relationships with donors. The firm was established in 2000 and is privately owned with over 100 employees.

The firm offers technology and software customized for a variety of industries and organizations. Miratel Solutions offers cost-effective, reliable, and goal-driven results for many campaigns, projects, and fundraising services.

Miratel Outsourcing

Miratel Solutions’ headquarters are located in Toronto, Ontario, Canada, and offer outsourcing services globally. The firm provides call center services to support various fundraising projects and campaigns, including small, local organizations and medium to large non-profits.

They offer talented teams and staff who efficiently and expertly handle inbound and outbound calls, administration, and customer service

Miratel’s BPO services and pricings

Miratel Solutions offers a high-quality suite of services from skilled professionals to provide a wide variety of non-profit campaigns and fundraising, including:

  • Inbound and outbound call center services
  • Telephone and online fundraising
  • Webchat and email support
  • Managing donor relationships
  • Lottery management services
  • Processing donation receipts and related back-office administration
  • Professional fundraising campaigns

The firm offers versatile solutions for any fundraising or donation soliciting project, with administrative and technical support.

Miratel Solutions’ pricing

Miratel Solutions offers competitive pricing based on each client’s specific needs. Quotes are available for request on the company’s website.

How Miratel outshines its competition

This company provides top-notch services for many non-profit organizations and fundraising projects. The firm offers highly skilled staff and teams to develop, organize and execute a wide range of fundraising and customer service campaigns for nonprofits of any size.

  • The firm offers over 20 years of industry experience and proven results
  • Detailed, experienced, and knowledgeable staff and management systems
  • Trustworthy professionals and transparency
  • Strong communication and ongoing support for vendors and partners

Key executives

Alex Moffat (Managing Director)

Alex Moffat is the Managing Director of Miratel Solutions and has been in this role since 2000. Over the past two decades, Alex Moffat played a crucial role in developing the company to consistently provide quality contact center services for nonprofits and fundraising services.

Kelly Ritson (Vice President of Finance, Human Resources, and Administration)

Kelly Ritson currently serves as the Vice President of Finance, Human Resources, and Administration for Miratel Solutions. She has held this position since 2019 and was previously the Executive Management Consultant from 2016-2019. Kelly Ritson is a CPA (Chartered Professional Accountant) and graduated from York University with a Bachelor of Business Administration in Accounting in 1993.

Miratel reviews and comparisons

The firm offers a flexible, supportive environment for employees with relationship-building skills for customer service and back-office administration. This company provides an excellent foundation to develop staffing careers through training and thorough recruitment.

Miratel Solutions is a well-established company with a positive reputation and a long-standing record of results. The company features an excellent team of skilled staff who handle fundraising projects straightforwardly, making each employee and campaign successful by implementing proven methods. The firm is one of the top private companies in Toronto and a leading call center.

Miratel’s contact information

Miratel’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 416.650.7850.


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