About XACT: Review and comparison
XACT is a privately-owned customer service outsourcing agency founded in Orlando, Florida, more than 35 years ago. XACT aims to provide telecommunications services to its clients while forming and maintaining strong customer service relationships.
The company works with its clients to act as an extension of its customer support teams. XACT takes over all of the customer care and contact center tasks so that its clients can focus their time, money, and energy on more important issues.
Despite its several office locations and remote job opportunities, the company is relatively small. Overall, XACT has an estimated 200-500 current employees and brings in approximately $5 to $10 million in revenue each year.
XACT is an onshore telecommunications outsourcing agency based out of Orlando, Florida, in the United States. XACT has several other office locations across the United States, including Franklin, Tennessee, and Unity, Maine.
The company offers work-from-home positions for employees in several states and isn’t limited to in-office work. Remote work through XACT is available in Florida, Georgia, North Carolina, Tennessee, Maine, Maryland, and Texas. Its broad presence across the US allows employees to support its clients better.
XACT’s BPO services and pricings
The company is mainly responsible for handling call center and customer care services for its clients. Some of the specific services that XACT provides include:
- Quality assurance
- Workforce scheduling
- Resource management
- Account management
- Live chat
- Help desk support
- Outbound survey and response management
- Call filtering
- Order entry
- Call dispatch
- Telephone answering
- Communication consulting
XACT works hard to save its customers as much money as possible while providing high-quality help desk and customer service support. Although the BPO doesn’t list specific prices on its website, you can request a quote for free from their website to get in touch with a representative to discuss service prices.
How XACT outshines its competition
The founders of the company understood how tedious and expensive hiring talent for customer service positions can be. To help alleviate these companies’ stress, XACT handles all telephone answering, help desk, and customer service work for its clients.
XACT is a fantastic onshore outsourcing option and has several office locations across the United States, unlike many competitors. The company’s employee distribution ensures that there is someone available to handle a client’s needs at any time.
Lynn Fick (CEO and President)
Lynn Fick has been the CEO and president of XACT since 1998. She graduated from Tennessee State University with a Bachelor’s degree in business and later received a certificate in human resources from Western Governors University in 2009.
XACT reviews and comparisons
XACT provides customer service and telecommunications services to its clients all across the United States. According to Glassdoor, an overwhelming majority of the employees are very happy with their jobs. 74% of employees say that they would recommend XACT to a friend or family member seeking employment.
The employees are happy with the CEO as well, it seems. 86% of employees approve of the CEO and how she handles the company.
XACT’s contact information
XACT’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 1 877-922-8877.