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4.1/5 • Glassdoor rating


XACT has been providing contact center solutions for more than 35 years. Our experience provides a seamless, cost effective integrated solution for your business or organization. XACT specializes in custom designed solutions for those companies who do not fit in a cookie cutter mold. XACT believes in a partnering method of communication. It’s your call, chat and email that you are entrusting to us and XACT takes that responsibility seriously.

XACT’s service offerings include Help Desk, Web Support, Virtual Receptionist, Order Entry and Marketing. XACT’s goal is your bottom line. By providing you with a quality, cost effective service, we help bring results to your bottom line. Outsourcing allows you to let the professionals create a solution modeled to your business that allows you to focus on other important needs of your business. XACT is a company where experience meets innovation.

XACT company structure


Sample highlight service offering of XACT

HelpDesk & Call Filtering, Order Entry/Scripting, Internet & Web Support, Critical Call Dispatch, Virtual Receptionist, Service & Support Dispatch, Telephone Answering Service, Disaster Recovery, and Communications Consulting



Public or Private


Seats or staff



$25 mil. - $50 mil.






Year Founded


Countries of fulfillment




Contact information

1 877-922-8877

About XACT: Review and comparison

XACT is a privately-owned customer service outsourcing agency founded in Orlando, Florida, more than 35 years ago. XACT aims to provide telecommunications services to its clients while forming and maintaining strong customer service relationships. 

The company works with its clients to act as an extension of its customer support teams. XACT takes over all of the customer care and contact center tasks so that its clients can focus their time, money, and energy on more important issues. 

Despite its several office locations and remote job opportunities, the company is relatively small. Overall, XACT has an estimated 200-500 current employees and brings in approximately $5 to $10 million in revenue each year.

XACT Outsourcing

XACT is an onshore telecommunications outsourcing agency based out of Orlando, Florida, in the United States. XACT has several other office locations across the United States, including Franklin, Tennessee, and Unity, Maine. 

The company offers work-from-home positions for employees in several states and isn’t limited to in-office work. Remote work through XACT is available in Florida, Georgia, North Carolina, Tennessee, Maine, Maryland, and Texas. Its broad presence across the US allows employees to support its clients better.

XACT’s BPO services and pricings

The company is mainly responsible for handling call center and customer care services for its clients. Some of the specific services that XACT provides include: 

  • Quality assurance
  • Workforce scheduling 
  • Resource management
  • Account management
  • Live chat
  • Help desk support
  • Outbound survey and response management
  • Call filtering
  • Order entry
  • Call dispatch
  • Telephone answering
  • Communication consulting

XACT’s pricing

XACT works hard to save its customers as much money as possible while providing high-quality help desk and customer service support. Although the BPO doesn’t list specific prices on its website, you can request a quote for free from their website to get in touch with a representative to discuss service prices. 

How XACT outshines its competition

The founders of the company understood how tedious and expensive hiring talent for customer service positions can be. To help alleviate these companies’ stress, XACT handles all telephone answering, help desk, and customer service work for its clients. 

XACT is a fantastic onshore outsourcing option and has several office locations across the United States, unlike many competitors. The company’s employee distribution ensures that there is someone available to handle a client’s needs at any time.

Key executives

Lynn Fick (CEO and President)

Lynn Fick has been the CEO and president of XACT since 1998. She graduated from Tennessee State University with a Bachelor’s degree in business and later received a certificate in human resources from Western Governors University in 2009. 

XACT reviews and comparisons

XACT provides customer service and telecommunications services to its clients all across the United States. According to Glassdoor, an overwhelming majority of the employees are very happy with their jobs. 74% of employees say that they would recommend XACT to a friend or family member seeking employment. 

The employees are happy with the CEO as well, it seems. 86% of employees approve of the CEO and how she handles the company.

XACT’s contact information

XACT’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1 877-922-8877.


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