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4.3/5 • Glassdoor rating


At RDI, we believe in winning smart by providing customized, strategic solutions to our clients.

Our family of companies is a mix of cognizant, strategic, resilient, and passionate individuals, each with a unique skill set that contributes to the end goal: winning.

RDI is a comprehensive business solutions provider that strategically and consistently secures results for its clients, leading to ongoing success. Its suite of outsourced services includes contact center, IT, help desk, market research, and digital strategy support fully customizable to meet each client’s individual needs. Founded in Cincinnati in 1978, RDI has grown to include 11 locations throughout North America. Employing more than 3,500 expert problem solvers, RDI empowers clients, ranging from mid-sized businesses to Fortune 500 companies, to overcome their biggest challenges and achieve their goals.



Public or Private


Seats or staff



$1 bil. - $5 bil.





Bronson Trebbi, CEO

Year Founded


Countries of fulfillment




Contact information


About RDI: Review and comparison

RDI is a Business Process Outsourcing (BPO) firm that provides results to improve attrition, that will keep brands and companies satisfied. As well with the combination of technology, flexibility, speed, and thorough expertise to manage processes that enhance results for clients and customers.

RDI attributes its success to playing and winning smartly. As a BPO, they believe success starts and ends with their talent. The company devotes itself to the development and support of the true potential for all employees and clients.

That approach has certainly been good for RDI. With over 42 years in the business, the BPO has over 3,500 employees across 11 locations.

RDI Outsourcing

RDI has its headquarters in Cincinnati, Ohio. The company manages national operations with its award-winning brands, including call inbound and outbound call center solutions, strategic digital implementation, full-service market research, and technical support.

The BPO can be found throughout Ohio and in Vermont, Nevada, Kentucky, Indiana, and Mexico.

The company is deeply committed to making the world better. The GiveBack program matches employee charity donations. They also have grants and paid time for employees to support nonprofit organizations.

Other enterprises the company supports are Boys & Girls Clubs of America, Leukemia & Lymphoma Society, Family Nursing Center, and the I Have Wings/Breast Cancer Foundation.

RDI’s BPO services and pricings

Offshore, nearshore, or onshore, this BPO has the front- and back-office services for marketing, support, and internal business productions. They use only vetted talent, both in-house and remote, for:

  • Customer interaction services
  • Back and front office transactions
  • IT and software services and support
  • Accounting and finance
  • Human resources
  • Knowledge services
  • ITES services
  • Legal processing
  • Research
  • Travel logistics

RDI’s pricing

Direct contact with the BPO is necessary to get information about their pricing. 

How RDI outshines its competition

Hiring a third party to manage functions that aren’t primary or in which there aren’t enough staff members is smart decision making. From startups to major companies, the BPO streamlines functionality.

One significant benefit is they implement savings. The large overhead that goes to staffing, spacing, and resources gets cut significantly. RDI ensures outsourcing repetitive tasks to allocate time to getting business done as opposed to managing the monotony.

With RDI, everybody gets greater efficiency, expertise, and the opportunity to focus on core business functions.

Key executives

Bronson Trebbi (CEO)

At the helm of the BPO, Trebbi has doubled the company’s revenue within two years while expanding its national footprint. Since his onboarding, the BPO created a suite of solutions and developed a specialization in contact center and tech services.

David Reiss (SVP, Client Development)

Reiss’s contribution to RDI includes employee engagement, team-building skills, and problem-solving strategies that led the BPO’s growing efforts in outsourcing, budget management, workforce solutions, and multi-platform tech.

RDI reviews and comparisons

According to Indeed, employees are happy with the BPO’s pay and benefits, the balance between work and lifestyle, job security, advancement opportunities, management, and culture. Freelancing students find the company easy-going and flexible. Compared to other BPOs, RDI stands out for remote work and high call volume.

RDI’s contact information

RDI’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 388-7636.


RDI news, podcast & articles

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Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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