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Customer Driven Solutions

5.0/5 • Glassdoor rating




Public or Private


Seats or staff



$1 mil. - $5 mil.





John Gusiff, Managing Partner

Year Founded


Countries of fulfillment




Contact information



About Customer Driven Solutions: Review and comparison

Customer Driven Solutions is a dynamic management consulting company that emphasizes customer experience and provides Business Process Outsourcing (BPO). Its headquarters are located in Cremorne, Victoria.

This company has provided professional outsourcing solutions since 2014, earning a ranking as one of Asia Pacific’s most trusted advisors in customer experience. The company’s focus is on delivering business improvement results while also keeping its business model customer-centric. 

Even though Customer Driven is a reasonably new company, it provides services throughout Australia and Asia Pacific. Its last recorded revenue was around $5 million.

Customer Driven Solutions Outsourcing

Even though Customer Driven Solutions is located in Australia, it serves well beyond its borders. From its location in Cremorne, it’s able to provide services internationally to much of Asia and the Pacific, providing trusted and professional consultations to large and small companies alike. 

Customer Driven Solutions’s BPO services and pricings

Customer Driven is a cutting-edge outsourcing provider that offers many services to its customers. They are as follows:

  • Customer Management Consulting
  • Workforce Management
  • Knowledge Management
  • Workforce Performance and Enablement
  • Omni Channel Cloud Solutions

In addition to its basic services, this firm also has areas of specialties. It primarily focuses on ways to aid its client base in data management, but some of its other specialties include Customer Insights, Organisational Design, Customer Service Design, and others. 

This organization’s specialty areas all center around the concept of business improvement and how to make the most of getting its desired results. Customer Driven Solutions uses this philosophy to furnish their clients with specialized and effective consultations. 

Customer Driven Solutions pricing

Customer Driven’s prices vary between customers depending on their needs. The firm is willing to work with its clients on pricing. Since this firm prioritizes maximizing customer experience, clients can submit an inquiry directly to them to tailor their needs to their budget. 

How Customer Driven Solutions outshines its competition

This organization provides quality outsourcing solutions with expertise. What sets Customer Driven apart from its competition, however, is its focus on not just quality management and customer experience but also improvements to businesses. 

Additionally, the staff of this organization has experience as practitioners of business instead of only consultation experience. Customer Driven’s employees know how to implement change at a practical level, not just at the understanding of a consultant. 

Key executives

  • Louis Dupé (Director)
    Louis Dupé has been a co-director of Customer Driven since its inception in 2014. He works on operational improvement plans, and most recently, Dupé has focused on clients in the Aged Care sector.
  • Peter Trowbridge (Director)
    Peter Trowbridge has been co-director of Customer Driven since 2014 alongside Dupé. Trowbridge has demonstrated strategic leadership capabilities in airlines, travel, and outsourcing organizations. His leadership style focuses on an Open Book Management cultural philosophy.


Customer Driven Solutions reviews and comparisons

Customer Driven Solutions is an inventive BPO and consultation provider in Australia. Although we don’t currently have reviews for this organization, we suggest a comparison between this firm and other small to mid-sized firms in Australia. 

Customer Driven Solutions’s contact information

Customer Driven Solutions’s main headquarters is located in:


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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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