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Every day we help people achieve their goals and solve their problems with a new approach to insurance and financial services.

We know that stuff happens, that’s life. So we make things as easy as possible so you don’t have to worry when things go wrong. Brightside Cover is there for you, for whatever happens.

We also partner with leading retailers and insurance companies to provide our services to their customers.



Public or Private


Seats or staff








Brendan Lavercombe, Chief Executive Officer

Year Founded


Countries of fulfillment




Contact information

65 6572 7373

About Brightside: Review and comparison

As an extended warranty and product insurance business process outsourcing (BPO) company in Australia, Brightside works alongside worldwide organizations to provide needed services to customers. Founded in the 1980s, they have been in the industry for almost 40 years and have become a high-ranking outsourcing company.

Per their company website, Brightside lists their priority as helping global businesses reach their company goals. They do this by partnering with corporations to create a positive customer experience and increase consumer satisfaction.

With 200 staff members on their employee roster, they are able to provide one on one assistance to their clients. As an extension of their clients’ company, they work to portray a seamless experience for those they serve. 

Brightside Outsourcing

Selling and marketing items for a business takes a lot of behind the scenes work. Adding on the services for insurance and extended warranties is even more time consuming with the management that is required and the customer service requirements.

Having a company like Brightside available to outsource these tasks can take a great deal of stress off the plates of those trying to produce, market, and sell the products themselves. Being able to offer a service like insurance or an extended warranty through outsourcing is beneficial for the company and the customer.

Brightside’s BPO services and pricings

As a BPO, Brightside offers various services to help meet the needs of the clients they serve. Some of the most popular offerings include:

  • Claims Management
  • Customer Service
  • Customer Support
  • Resolution Services
  • Repair Network Management
  • Salvage Network Management
  • eCommerce Platforms
  • Dealer Portals
  • Customer Claim Portals
  • Business Development
  • Account Management
  • Company Training
  • Business Coaching
  • Global Advisory Services
  • Global Customer Support
  • Risk Mitigation
  • Business Intelligence Support
  • Data Consolidation

These services are in addition to insurance product development and extended warranty creation. These policies are specific to the specific products offered by the client and their company.

Brightside’s pricing

Due to the customized approach to services that the firm provides, they do not list standard pricing guidelines on their official website. Instead, Brightside recommends that prospective clients reach out to a sales representative via the company webpage. 

How Brightside outshines its competition

With their extensive employee roster and the many years of combined knowledge and expertise, Brightside has quickly risen in the rankings to become a top provider of insurance and warranty needs. With their experience, they are able to provide services to a variety of industries and sectors, partnering with many companies and supporting their products.

Key executives

Brendan Lavercombe (CEO)

Brendan Lavercombe has been with Brightside since 2012. Since then he has worked in five different positions throughout the company. He started in the role of General Manager Europe and now occupies the CEO role. 


Brett Hawgood (CEO of Asia and Europe)

Since 2018, Brett Hawgood has worked at Brightside as the CEO of the Asia and Europe continents. Previous to this, he held other positions in insurance and consultancy. 

Brightside reviews and comparisons

As a long-standing institution in the insurance and warranty BPO sector, Brightside has brought a lot of positive change to the retail community and producers and manufacturers of products throughout the world. Prospective clients can compare the firm to such organizations as Focusinc Group Corporation, RMG, and Affinity Solution. 


Brightside’s contact information

Brightside’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

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In addition, you may email them at [email protected] or call 65 6572 7373.



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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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