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2.3/5 • Glassdoor rating


Ruby supports more than 10,000 businesses with live virtual receptionists and 24/7 chat services. But the big thing we do is a hundred little things that help owners cultivate great relationships with clients—from first impressions to lasting loyalty.



Public or Private


Seats or staff



$25 mil. - $50 mil.





Kate Winkler, CEO

Year Founded


Countries of fulfillment




Contact information


About Ruby: Review and comparison

Ruby is a live virtual reception and chat company that answers calls so businesses can focus on business rather than manning the phones. They offer full-time to when-you-need-it services that include answering, routing and transferring, intaking, messaging, and other live, virtual services. 

Ruby began in 2003 to help small businesses connect with customers to make meaningful connections. The company’s home is in Portland, Oregon where it supports over 10,000 companies in the United States. 

The company’s current size is 500 to 1,000 employees, and its last reported revenue was $156 million

Ruby Outsourcing

The company prides itself on providing live answer services for businesses that no longer want to send their customers through a maze of automated answering machines. Ruby understands that customers who cannot connect with a live person will go somewhere else to find services and products. 

Ruby partners with several organizations around the country to give perks to their customers. Some of their partners include the State Bar of Nevada, the State Bar of Texas, and SearchKings. They are continually looking to partner with other organizations to deliver more benefits to their customers. 

Ruby’s BPO services and pricings

Ruby is a dynamic 24/7 receptionist and chat service provider that offers several benefits:

  • Integrated client management tools
  • Bilingual answering services
  • Affordable packages
  • Live call transferring
  • Ruby-hosted business numbers
  • Call and text from the Ruby app
  • Call notifications 
  • One-touch call holding
  • Immediate access to messages
  • HIPAA-compliant services
  • Automated lead capturing tool
  • Appointment scheduling
  • Call routing during and after hours
  • Voicemail transcription
  • Usage alerts

The company provides services to several industries, including, legal, financial services, home services, healthcare, education, and small business. 

Ruby’s pricing

Ruby offers several monthly prices based on call minutes, the number of chats, and bundled services. Receptionist plans start at $319 per month and increase to $1399. Chat plans start at $129 per month. Bundled plans include discounted chat plans when added to receptionist plans. 

How Ruby outshines its competition

The company takes pride in offering live, virtual phone services for small businesses. They’ve designed their per-minute plans to help small businesses save money by hiring on-site receptionists. They outshine the competition by providing

  • Live phone services;
  • Affordable pricing;
  • Industry compliance, including HIPAA regulations;
  • Quick response times; 

In addition, Ruby strongly believes in the power of human connections. Their live answering service can deliver a strong ROI for businesses looking to grow. 

Key executives

Kate Winkler (Chief Executive Officer)

Kate Winkler has been Ruby’s Chief Executive Officer (CEO) since 2019. She has helped over 75 companies reach over $4 billion in enterprise value. She is the first CEO to take over the reins from the founder, Jill Nelson. 

Stephanie Copeland-Weber (Chief Operating Officer)

Stephanie Copeland-Weber started with Ruby in 2017 as the senior vice president of operations. She then became the Chief Operating Officer in 2018 and in April 2021, the company added “President” to her title. 

Ruby reviews and comparisons

Ruby is an innovative call center that provides professional call services for businesses in the United States. The company has an excellent rating on TrustPilot, where customers appreciate their customer-focused service that acts as a seamless extension of small businesses. 

Ruby’s contact information

Ruby’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 844-311-7829.


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Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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