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SiBS

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About

Who are we at SiBS? Simple. We exist to serve YOU. The goals, structure, and offered services of SiBS were created in response to your business’ BPO needs. And they continue to revolve around those needs and grow and innovate in response to them each and every day.

What SiBS offers its clients

Value Add Solutions - Our solutions are unique which you can benchmark. You will not feel that you outsource some of your business functions. We will deliver it in a way that we are an extension of your business, not a third-party provider.
Value for Results-Our promise is to deliver the right solutions. We will not scare you with long term contracts just like others are doing. If you are happy, we are happy
Value for Money-Our fees are very clear from the get-go and there are no hidden charges.

How SiBS outshines the competition

1. We have full access to the local labor market.
2. We have a strong local reputation. Our location in Davao has been in operation since 2011 and continues to support clients from across multiple industries
3. Being a Filipino-owned company gives us a number of logistical and taxation advantages compared to foreign-owned competitors.
4. We are dedicated to give back to our local Filipino communities in creative ways since we can say without hesitation that they are truly “ours.”

SiBS company structure

We are a Filipino-owned BPO Company that has been in business since 2011. Our management has over 25 years of combined experience. We are a multichannel and multi-language Outsourcing Solutions Provider with access to other local call centers from 50 other countries to support other languages. Our relevant experience includes:
Supports email handling service for US Visa Service Desk for over 50 languages
Supports real estate group of companies through live chat across UK markets & many more

Sample highlight service offering of SiBS

All-In Pricing
No Hidden Charges
Managed BPO Solutions
Value Add Solutions
No Long Term Contracts

Headquarters

-

Public or Private

Private

Seats or staff

201-500

Revenue

Unknown / Non-Applicable

Industries
  • Digital Marketing
  • Ecommerce
  • Financial Services
  • Game Dev & Support
  • Hardware Tech/IT
  • Healthcare
  • Real Estate
  • Recruiting Staffing
  • Retail
  • Telecoms
  • Travel

Highlights

Domain Authority

0.4

Site traffic

6

OA ranking

-

Glassdoor rating

4

CrunchBase ranking

-

Details

Executive

Aimee Nadela, Owner/Managing Director

Year Founded

2011

Countries of fulfillment

-

Sectors
  • Admin Support
  • Customer Service
  • Digital & Content Marketing
  • Finance & Accounting
  • Human Resource & Legal
  • Software & Application Development
Contact information

-

https://www.sibscontactcenter.com/

Social media

About SiBS: Review and comparison

SiBS (Siblings International Business Solutions) is a Filipino-owned and managed offshore business operations company established in 2011. SiBS provides call center and back-office solutions for small and medium-sized companies. Outside of the Philippines, SiBS regularly partners with companies in Australia, Canada, the US, and the UK.

The founding team has a combined 30 years of experience and is committed to acquiring and training a talented workforce. Annual revenue for the company is $5 million.

SiBS Outsourcing

SiBS is headquartered in Tagum City but has three offices total. Tagum City has the most significant operation, closely followed by Davao City. The third location is a satellite office in Manila.

SiBS’s BPO services and pricings

SiBS develops business outsourcing solutions that allow clients to stop sweating the small stuff. SiBS utilizes multichannel communication, from live chat support to digital platforms.

The following are services provided by SiBS:

  • Annotation Services
  • Back Office Support
  • Business Continuity 
  • Compliance Management 
  • Data Protection
  • Email Support
  • Emergency Call Center
  • Healthcare Call Center
  • Inbound Call Center
  • Inbound Sales and Customer Acquisition
  • Live Chat Support
  • Operations Management
  • Outbound Call Center
  • Process Improvement
  • Quality Management
  • Social Media Customer Service
  • Talent & Acquisition Development
  • Technical Support
  • Translation Services
  • Transition Operations to Remote Work
  • Virtual Assistance
  • Workforce Management

While SiBS has specialized services for Healthcare support, including Dispatch Center, After Hours, and Claims Call Center Solutions, they also serve other sectors. Additionally, SiBS offers Online Teaching, offering access to a pool of certified teachers available for online jobs or teaching kids one-on-one.

SiBS’ pricing

SiBS does not publicly disclose pricing. After contacting for consultation, SiBS will quote an all-inclusive monthly service fee. However, SiBS is committed to reasonably-priced, quality service. 

The BPO develops solutions that save clients money and time, adding value through SiBS services.

SiBS maintains 45% service campaigns, 45% sales campaigns, and 10% back-office administrative campaigns.

How SiBS outshines its competition

SiBS customizes solutions for their clients that optimize resources. Their approach, referred to as Done-For-You (DFY) solutions, ensure their clients have the freedom to manage the big picture while SiBS refines the small picture.

Dedicated Vendor Managers are available daily or as often as needed to support clients through the process. SiBS utilizes nine management strategies to improve operations. Their goal is to curate a customer service outsourcing that handles quantity with quality.

Additionally, SiBS promises cutting-edge multichannel technology with the capability to handle high volume customer service needs.

SiBS strives to support clients through a highly motivated team of skilled professionals. Work ethic, integrity, reliability, and a pursuit of excellence are core values.

Key executives

Aimee Nadela (Owner/Managing Director)

As a SiBS owner, Aimme Nadela was instrumental in founding SiBS, bringing over a decade of expertise within the call center industry. She oversees Business Development, Sales, and Marketing.

SiBS reviews and comparisons

There are currently no reviews available for SiBS.

SiBS is comparable to other Philippines-based BPOs that cater to small and mid-sized clientele. Some others that contribute to this category include IdeasUnlimited, Peak Outsourcing, or Big Outsource.

 

SiBS’s contact information

SiBS’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call .

References

https://www.glassdoor.com/Overview/Working-at-Siblings-Solutions-EI_IE4897952.11,29.htm

SiBS news, podcast & articles

No news, podcast & articles available for this BPO

SiBS videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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