About iVox Solutions: Review and comparison
iVox Solutions is a popular contact center company headquartered in Port St. Lucie, Florida. iVox works to partner with established companies to provide call and contact outsourcing solutions to help them recruit and retain clients.
iVox recognizes that acquiring and retaining customers costs companies a lot of money. Because of this, employees upsell and cross-sell clients to create more revenue. iVox employees excel in customer service relations and providing a high-quality customer experience.
iVox Solutions trains its employees to uphold and promote the client’s image in a positive manner and to ensure that each customer interaction accurately reflects the client’s policies and values.
iVox Solutions Outsourcing
iVox is a contact center that operates out of its headquarters in Port St. Lucie, Florida. Companies outsource their customer service and call center operations to iVox because of its high-quality employees that provide an excellent customer experience.
It’s estimated that anywhere from 201-500 employees currently work for iVox Solutions. iVox has its main office in Florida but accepts new clients from all over the country. Some of the most popular clients that iVox has are Dish Network, AT&T, ADT, and Duke Energy.
iVox Solutions’s BPO services and pricings
iVox Solutions offers a wide variety of BPO services, including:
- Helping businesses change to onshore locations rather than offshore outsourcing
- Complimenting a business’s current customer service operations or call center
- Providing seat leases so that companies can have their employees work from the iVox Solutions building
- Providing “surge capacity” assistance to support companies during overwhelming call spikes
- Supplementing a client’s salesforce with sales employees from iVox
In addition to these services, iVox also provides broader services, like:
- IT support
- Omnichannel Support
- Phone and text services
- Email services
- Live chat services
- Social media services
iVox Solutions’ pricing
iVox Solutions recognizes that obtaining and retaining clients is an expensive task. They also acknowledge that outsourcing can be daunting, so iVox works to help provide an exceptional customer service experience onshore without breaking the bank.
iVox Solutions doesn’t list specific prices on its website, but you can fill out an online form to have an agent contact you concerning prices.
How iVox Solutions outshines its competition
Unlike other contact centers that work to solely provide a good customer service experience, iVox Solutions works to help you grow your business as well.
iVox Solutions recognizes that acquiring new customers costs more money than retaining existing ones, so iVox allows you to focus your business’s energy on profit and growth while they handle the customer service relations.
iVox takes the opportunity to increase revenue while handling customer relations. iVox trains its employees to upsell and cross-sell customers to help generate more profit for the client, which most other contact centers fail to do.
Rob Newton (CEO)
Rob Newton has been the CEO of iVox Solutions since 2003. His goal with iVox is to find innovative solutions to clients’ needs. He graduated from Indian River State College in 2000 with a Bachelor of Science in Business Administration and Management.
iVox Solutions reviews and comparisons
iVox is goal-driven and determined to provide great customer and client experiences. Both employees and clients are overall satisfied with iVox Solutions. According to Glassdoor, many employees have a great experience with iVox, and 100% of employees and prospective employees had a great interview experience.
iVox Solutions’s contact information
iVox Solutions’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 772-301-1710.