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iVox Solutions

About

iVox Solutions is a leader in the contact center industry. We offer a full range of customer and technical support services. iVox turns a cost center into a profit center by up selling / cross selling your existing and new clients thereby generating extra revenue while serving your client needs.

We meet client objectives with innovative strategies. At iVox Solutions, traditional call-center functionalities are rules of the past. We’re dedicated to transforming customer care with flexible processes. We promote positive client image and add value with every interaction. Customers are pleased, and our clients benefit.

Headquarters

-

Public or Private

Private

Seats or staff

201-500

Revenue

$100 to $500 million (USD)

Industries

-

Highlights

Alexa ranking

37,736,429

Domain Authority

3.4

Site traffic

373

OA ranking

-

Glassdoor rating

2.4

CrunchBase ranking

-

Details

Executive

Rob Newton, CEO

Year Founded

2003

Countries of Fulfillment

-

Sectors

-

Contact information

772-301-1710

https://www.ivoxsolutions.com/

Social media

About iVox Solutions: Review and comparison

iVox Solutions is a popular contact center company headquartered in Port St. Lucie, Florida. iVox works to partner with established companies to provide call and contact outsourcing solutions to help them recruit and retain clients.

iVox recognizes that acquiring and retaining customers costs companies a lot of money. Because of this, employees upsell and cross-sell clients to create more revenue. iVox employees excel in customer service relations and providing a high-quality customer experience.

iVox Solutions trains its employees to uphold and promote the client’s image in a positive manner and to ensure that each customer interaction accurately reflects the client’s policies and values.

iVox Solutions Outsourcing

iVox is a contact center that operates out of its headquarters in Port St. Lucie, Florida. Companies outsource their customer service and call center operations to iVox because of its high-quality employees that provide an excellent customer experience. 

It’s estimated that anywhere from 201-500 employees currently work for iVox Solutions. iVox has its main office in Florida but accepts new clients from all over the country. Some of the most popular clients that iVox has are Dish Network, AT&T, ADT, and Duke Energy. 

iVox Solutions’s BPO services and pricings

iVox Solutions offers a wide variety of BPO services, including: 

  • Helping businesses change to onshore locations rather than offshore outsourcing
  • Complimenting a business’s current customer service operations or call center
  • Providing seat leases so that companies can have their employees work from the iVox Solutions building
  • Providing “surge capacity” assistance to support companies during overwhelming call spikes
  • Supplementing a client’s salesforce with sales employees from iVox

In addition to these services, iVox also provides broader services, like: 

  • Recruiting
  • Training
  • IT support
  • Omnichannel Support
  • Phone and text services
  • Email services
  • Live chat services
  • Social media services

iVox Solutions’ pricing

iVox Solutions recognizes that obtaining and retaining clients is an expensive task. They also acknowledge that outsourcing can be daunting, so iVox works to help provide an exceptional customer service experience onshore without breaking the bank. 

iVox Solutions doesn’t list specific prices on its website, but you can fill out an online form to have an agent contact you concerning prices. 

How iVox Solutions outshines its competition

Unlike other contact centers that work to solely provide a good customer service experience, iVox Solutions works to help you grow your business as well. 

iVox Solutions recognizes that acquiring new customers costs more money than retaining existing ones, so iVox allows you to focus your business’s energy on profit and growth while they handle the customer service relations. 

iVox takes the opportunity to increase revenue while handling customer relations. iVox trains its employees to upsell and cross-sell customers to help generate more profit for the client, which most other contact centers fail to do. 

Key executives

Rob Newton (CEO) 

Rob Newton has been the CEO of iVox Solutions since 2003. His goal with iVox is to find innovative solutions to clients’ needs. He graduated from Indian River State College in 2000 with a Bachelor of Science in Business Administration and Management. 

iVox Solutions reviews and comparisons

iVox is goal-driven and determined to provide great customer and client experiences. Both employees and clients are overall satisfied with iVox Solutions. According to Glassdoor, many employees have a great experience with iVox, and 100% of employees and prospective employees had a great interview experience.

iVox Solutions’s contact information

iVox Solutions’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 772-301-1710.

References

https://www.glassdoor.com/Overview/Working-at-iVox-Solutions-EI_IE980643.11,25.htm

https://www.crunchbase.com/organization/ivox-solutions

iVox Solutions news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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