Maxicus

Maxicus is an outsourcing company that provides front and back-office support for organizations across multiple industries. Though headquartered in India, the firm serves companies across the globe.

The firm was founded in 2003 and derives its name from its goal and tagline, “maximizing customer experience.” Maxicus primarily serves mid-level companies but has some clients that fall under the enterprise and small business categories.

With more than 4,000 employees, Maxicus emerged as a leader in the outsourcing industry by combining tech solutions with human resources. Though Maxicus falls under the KocharTech umbrella, the firm is an independent unit that commands around $16 million in revenue annually.

The organization prides itself on using a customer-centric approach that integrates technology, like chatbots and phygital. Maxicus aims to transform existing practices to help its clients create more meaningful relationships and increase customer engagement.

Maxicus benefits from the association giving them access to cutting-edge technologies at every stage of the process. The organization continually announces new offerings to remain ahead of the competition.

Maxicus is an innovative organization that offers a range of outsourcing services, including:

• Customer lifecycle management
• Revenue growth
• Tech support
• Content and cataloging
• Back office support
• E-surveillance monitoring
• Phygital ecommerce solutions
• Image annotation

This company serves organizations worldwide across many industries, including eCommerce, hospitality, finance, and healthcare. Maxicus also hosts an in-house tech team to support customer operations.

Maxicus’ pricing

Given the highly customizable product offerings, Maxicus does not provide specifics on pricing on the website. However, interested organizations should contact the sales team to discuss how Maxicus can meet their needs and receive a quote.

Maxicus aims to combine innovative technology with human expertise to create custom, high-quality services for every client. The firm highlights six central values that drive everything they do as a company:

• Value people
• Ownership
• Open communication
• Speed
• Trust

Additionally, the company notes that it focuses on three primary questions for every client to deliver the best possible service. 

• How can we create more value for our customer’s business?
• Is there a way to simplify the process?
• How can we make engagements smoother?

These questions help the Maximus team develop a deeper understanding of customer behavior and technology to identify areas for improvement. Maximus aims to increase revenue, help develop new processes and identify gaps to improve overall service.

• Jitender Jain (Founder & CEO)

Jain is an entrepreneur with extensive experience in the IT, Telecom, and Emerging Tech fields. He brings over 30 years of experience to the industry and volunteers his time as Chairman of the Amritsar Chapter of Economic Empowerment. 

Maxicus is an outsourcing company providing a range of services across several industries. There are hundreds of Google reviews, though most of them come from employees instead of customers. Given the lack of client reviews, prospective customers should compare the offerings with similar firms in India and other parts of the world.

Maxicus’s main headquarters is located in:

First Floor, 86, Udyog Vihar, Phase 4, Sector 18, 122001, Haryana, Gurgaon

Further, you may virtually reach out the company through the following contact information:

Website https://www.maxicus.com

LinkedIn https://www.linkedin.com/company/maxicus/

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