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Maxicus

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About

Maxicus company structure

Maxicus is the fastest-growing business process outsourcing service provider across India. It is an industry-leading organization with nearly 2 decades of experience in enhancing customer experience, boosting revenue growth, and facilitating end-to-end digital transformation.
Maxicus offers innovative and AI-based call center outsourcing solutions to clients such as customer lifecycle management, omnichannel customer support, phygital video commerce, tech support, back-office support, data annotation, and customer service automation.
They focus on delivering seamless customer engagement across all touchpoints and provide support in 10+ languages.
Key Features
• Leverages a unique blend of human expertise and cutting-edge technology for exceptional customer experience.
• Offers managed outsourcing services across the spectrum with cloud contact center and AI/ML capabilities.
• Develops in-house digital platforms for knowledge management, workforce productivity management, virtual commerce, and e-surveillance monitoring.

Headquarters

First Floor, 86, Udyog Vihar, Phase 4, Sector 18, 122001, Haryana, Gurgaon

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public

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Highlights

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Details

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Year Founded

2003

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https://maxicus.com/

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About Maxicus: Review and comparison

Maxicus is an outsourcing company that provides front and back-office support for organizations across multiple industries. Though headquartered in India, the firm serves companies across the globe.

The firm was founded in 2003 and derives its name from its goal and tagline, “maximizing customer experience.” Maxicus primarily serves mid-level companies but has some clients that fall under the enterprise and small business categories.

With more than 4,000 employees, Maxicus emerged as a leader in the outsourcing industry by combining tech solutions with human resources. Though Maxicus falls under the KocharTech umbrella, the firm is an independent unit that commands around $16 million in revenue annually.

Maxicus Outsourcing

The organization prides itself on using a customer-centric approach that integrates technology, like chatbots and phygital. Maxicus aims to transform existing practices to help its clients create more meaningful relationships and increase customer engagement.

Maxicus benefits from the association giving them access to cutting-edge technologies at every stage of the process. The organization continually announces new offerings to remain ahead of the competition.

Maxicus’s BPO services and pricings

Maxicus is an innovative organization that offers a range of outsourcing services, including:

  • Customer lifecycle management
  • Revenue growth
  • Tech support
  • Content and cataloging
  • Back office support
  • E-surveillance monitoring
  • Phygital ecommerce solutions
  • Image annotation

This company serves organizations worldwide across many industries, including eCommerce, hospitality, finance, and healthcare. Maxicus also hosts an in-house tech team to support customer operations.

Maxicus’ pricing

Given the highly customizable product offerings, Maxicus does not provide specifics on pricing on the website. However, interested organizations should contact the sales team to discuss how Maxicus can meet their needs and receive a quote.

How Maxicus outshines its competition

Maxicus aims to combine innovative technology with human expertise to create custom, high-quality services for every client. The firm highlights six central values that drive everything they do as a company:

  • Value people
  • Ownership
  • Open communication
  • Speed
  • Trust

Additionally, the company notes that it focuses on three primary questions for every client to deliver the best possible service. 

  • How can we create more value for our customer’s business?
  • Is there a way to simplify the process?
  • How can we make engagements smoother?

These questions help the Maximus team develop a deeper understanding of customer behavior and technology to identify areas for improvement. Maximus aims to increase revenue, help develop new processes and identify gaps to improve overall service.

Key executives

  • Jitender Jain (Founder & CEO)

Jain is an entrepreneur with extensive experience in the IT, Telecom, and Emerging Tech fields. He brings over 30 years of experience to the industry and volunteers his time as Chairman of the Amritsar Chapter of Economic Empowerment. 

Maxicus reviews and comparisons

Maxicus is an outsourcing company providing a range of services across several industries. There are hundreds of Google reviews, though most of them come from employees instead of customers. Given the lack of client reviews, prospective customers should compare the offerings with similar firms in India and other parts of the world.

Maxicus’s contact information

Maxicus’s main headquarters is located in:

First Floor, 86, Udyog Vihar, Phase 4, Sector 18, 122001, Haryana, Gurgaon

Further, you may virtually reach out the company through the following contact information:

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Maxicus news, podcast & articles

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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