Destiny Business Solutions

Destiny Business Solutions Limited (DBSL) is a UK telecoms and IT services company that also provides outsourced remote teams through its Smart Teams Accelerator programme. Founded in 2011, the company is based in Chigwell, on the edge of London, and serves small and medium-sized enterprises as well as corporate clients in the UK. The company also lists an office in New Delhi, India.

DBSL began as a specialist in Avaya communications systems. Its Avaya-accredited staff design, pre-stage, install, test and hand over Avaya unified communications, contact centre and One-X solutions, and provide bespoke support afterwards. The company also offers professional services and support for other major telecoms vendors, including Cisco and Verint, as well as enterprise system support for complex technology environments.

For SMB clients, DBSL supplies cloud telephony and VoIP phone systems, SIP trunking, omnichannel contact centre software, Microsoft Teams integration through NFON, bulk SMS software and AI-based antivirus and cyber security protection. The company says some of its VoIP customers have stayed with it for as long as seven years.

The outsourcing side of the business is the Smart Teams Accelerator (STA), which provides dedicated remote teams at L1 to L3 levels. STA covers customer care and back-office teams, as well as technical support and customer service agents delivered as Customer Support as a Service on a pay-as-you-go basis. Under this model the remote team works as the client’s extended team: the client plans and directs the operation, while DBSL trains and executes.

According to its website, DBSL is ISO 9001 and ISO 27001 certified, has delivered more than 42 projects and has provided over 3,000 hours of support, with 24×7 remote and on-site response. The company was a finalist for Best Service Provider for Technical Support at the Channel Champions 2024 awards.

DBSL suits UK SMEs that want affordable business telephony and IT support from a single provider, and organisations running Avaya or similar contact centre platforms that need specialist support. It also fits companies that want to add a managed remote customer care or technical support team alongside their communications infrastructure.

Destiny Business Solutions’ main headquarters is located in:

220 Burrow Road, IG7 4NQ, Chigwell, London, United Kingdom

Further, you may virtually reach out the company through the following contact information:

Website https://www.dbsl-online.co.uk

LinkedIn https://www.linkedin.com/company/destiny-business-solutions-limited/

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