View all outsourcing firms

Your Business Voice

3.0/5 • Glassdoor rating


UK Based Telephone Answering and Call Handling Services for all sizes and types of business.

Our services are built to help all businesses give an excellent omnichannel customer experience.

Calls are answered by our friendly and helpful team, presenting a professional, personal image for your company.

We can take messages, process orders, send catalogues, manage diary bookings and more! We then relay the information to you by email, fax, SMS or direct links with your website or internal systems, whatever suits you best.



Public or Private


Seats or staff



$5 mil. - $10 mil.






Year Founded


Countries of fulfillment




Contact information

01274 230 600

About Your Business Voice: Review and comparison

Your Business Voice provides personal and professional telephone answering services. Janet and Robin Alderton founded this company in 1999 in West Yorkshire, United Kingdom. Since then, this company has grown and become one of the most respected telephone answering service providers in the area.

This business has a 96 percent client retention rate, which means the staff members here ensure to keep their customers happy and satisfied. Over the years, Your Business Voice has hired 25 employees and has garnered a revenue of $5 million

The company aims to improve its clients’ customer service, raise revenue, and enhance efficiency.

Your Business Voice Outsourcing

In 1999, Robin and Janet Alderton founded Your Business Voice and headquartered the company in Shipley, West Yorkshire, United Kingdom. This business serves the telephone answering needs of companies of all sizes and throughout all types of industries. 

Numerous organizations have found that their services are reliable, engaging, and superior to the rest. Furthermore, the company provides numerous services ranging from call handling services and live chat management services to helpdesk and emergency services.

Your Business Voice’s BPO services and pricings

The type of services that this company provides include:

  • Telephone answering services
  • Specialist services
  • Live chat management services
  • Call handling support
  • Helpdesk and emergency services
  • Message-taking support
  • Processing orders
  • Sending catalogs
  • Diary/appointment booking management
  • Customer support

Your Business Voice’s pricing 

The pricing structure for this business ranges among different packages, such as the Your Business Associate package, the Your Business Partner package, and the Your Business Champion package. Potential clients can call 01274-230-600 to find out more information about the company’s pricing structure.

How Your Business Voice outshines its competition

Your Business Voice hires phone operators who have plenty of experience, professional skills, and show sincere reliability to ensure customers are satisfied with their services. The company’s professionals treat their clients and their customers as if they are based in the same office or department.

Clients looking for first-class telephone answering services choose this company as compared to others based on word-of-mouth, as the testimonials of former and current customers are very favorable.

Key executives

Janet Alderton, Managing Director and Co-Founder

Janet Alderton spent more than 15 years working as Managing Director and Co-Founder of Your Business Voice alongside Robin Alderton before retiring and selling the ownership of this company to The Call Centre Group.

Robin Alderton, Director, Owner, and Co-Founder

Robin Alderton also retired after more than 15 years of growing Your Business Voice as its owner and director. Alderton obtained an IoD Diploma in Company Direction from the Leeds Metropolitan University Business School and has also worked as a Key Accounts Director of Intentia and a Business Development Manager of Logicom ILC Ltd.

Your Business Voice reviews and comparisons

The testimonials on the company website show how impressive its services are and why clients keep coming back. The reviewers claim the staff members here are flexible and committed to providing quality services. 

Essentially, Your Business Voice is a very reliable and consistent telephone answering service provider.

Your Business Voice’s contact information

Your Business Voice’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 01274 230 600.


Your Business Voice news, podcast & articles

No news, podcast & articles available for this BPO

Your Business Voice videos & images

No videos & images available for this BPO

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.