IO Solutions

IO Solutions Contact Center is a business process outsourcing solutions company that is headquartered in Montreal, Quebec, Canada. This privately held corporation focuses on customer service, outsourcing, back office tasks, offshoring, and telecommunications. 

Fluctuating between 501-1,000 employees over the years, the IO Solutions Contact Center has expert prowess in the B2B and B2C industry, helping hundreds of Canadian corporations in varying sectors. 

Being able to provide high-quality and scalable technology for financial, telecommunications, retail, and manufacturing businesses, they have the capabilities to provide contact solutions to corporations of all sizes.

With nearly 15 years in the business-to-business and business-to-consumer industry, IO Solutions Contact Center can help corporations with general billing inquiries, technical support, and financial solutions. 

Headquartered on Prince Edward Island in Montreal, the BPO has been a successful and multi-channel contact center since its inception in 2007. In addition to the headquarters, the company has other offices in Alberton, Summerside, Charlottetown, Fredericton, and Ahuntsic

IO Solutions Contact Center has the resources and the knowledge to help clients with a wide range of detailed and specialized business processes. 

• Billing inquiries and financial help
• Technical support 
• Healthcare financial solutions
• Retail support
• Customizable and scalable technology 
• Excellent customer care, and
• Outstanding employee satisfaction levels

IO Solutions Contact Center’s pricing

They offer a high level of customer care and an enhanced experience. By creating innovative solutions to a business’ usual problems, they have been able to establish trusting relationships with clients in various sectors.

 IO Solutions Contact Center’s pricing will depend on the specific requirements and business needs of a client. However, IO Solutions Contact Center’s annual revenue is approximately $40.8M per year, providing some insight into the success and prowess this business currently has in the call center industry.

IO Solutions Contact Center prides themselves on attaining their mission of delivering “quality results” to provide their clients with a significant advantage over the competition and ensuring an “enhanced experience”. 

By creating long-term relationships with clients, the BPO can continue developing innovative solutions to efficiently respond to the daily challenges a business will go through.

• Multilingual and multitask delivery
• Utilizes research-backed routing and data analytics 
• Focuses on providing comprehensive help and support via multiple channels
• Uses reliable work ethics and high levels of social engagement to drive customer interaction 

Fadel Chbinhna – President 

Fadel is the senior leader in charge of the operations and running of IO Solutions Contact Center. With a median tenure of 1.8 years, Fadel has grown this business from the ground up to the successful corporation that it is today. Previously the VP of Customer Relations, General Manager, and Federal Manager of Fido Solutions, Fadel has extensive experience in the telecommunications industry. 

IO Solutions Contact Center received an average of 3.2 out of 5 stars out of 86 reviews on Canada’s Indeed website. Broken down by category, IO Solutions Contact Center earned a 3.5 in work-life balance, 2.8 in pay and benefits, 3.1 in job security and advancement, 3.1 in management, and 3.2 in business culture. 

IO Solutions’ main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.iosolutions.ca

LinkedIn https://www.linkedin.com/company/iosolutionscanada/

Facebook https://www.facebook.com/iosolutionsctr/

In addition, you may email them at [email protected] or call 514-871-8467.

https://www.glassdoor.com/Overview/Working-at-IO-Solutions-Call-Centre-EI_IE2008118.11,35.htm