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IO Solutions

3.2/5 • Glassdoor rating


We’re a leading Canadian Business Process Outsourcer (BPO) solutions provider with a proven track record of delivering end-to-end B2B (business to business) and B2C (business to consumer) contact solutions for many of the largest Canadian corporations in the Financial Services, Telecommunications, Retail, and Manufacturing sectors.

Our technology is customizable, secured, architected for stability and scalable to the needs of our clients, whether performing as an extension of a company’s existing capabilities or as a stand-alone service delivery channel – we bring the right expertise, best practice processes, and technology to ensure optimal performance.



Public or Private


Seats or staff



$250 mil. - $500 mil.





Fadel Chbihna, President

Year Founded


Countries of fulfillment




Contact information


About IO Solutions: Review and comparison

IO Solutions Contact Center is a business process outsourcing solutions company that is headquartered in Montreal, Quebec, Canada. This privately held corporation focuses on customer service, outsourcing, back office tasks, offshoring, and telecommunications. 

Fluctuating between 501-1,000 employees over the years, the IO Solutions Contact Center has expert prowess in the B2B and B2C industry, helping hundreds of Canadian corporations in varying sectors. 

Being able to provide high-quality and scalable technology for financial, telecommunications, retail, and manufacturing businesses, they have the capabilities to provide contact solutions to corporations of all sizes.

With nearly 15 years in the business-to-business and business-to-consumer industry, IO Solutions Contact Center can help corporations with general billing inquiries, technical support, and financial solutions. 

IO Solutions Outsourcing

Headquartered on Prince Edward Island in Montreal, the BPO has been a successful and multi-channel contact center since its inception in 2007. In addition to the headquarters, the company has other offices in Alberton, Summerside, Charlottetown, Fredericton, and Ahuntsic

IO Solutions’s BPO services and pricings

IO Solutions Contact Center has the resources and the knowledge to help clients with a wide range of detailed and specialized business processes. 

  • Billing inquiries and financial help
  • Technical support 
  • Healthcare financial solutions
  • Retail support
  • Customizable and scalable technology 
  • Excellent customer care, and
  • Outstanding employee satisfaction levels

IO Solutions Contact Center’s pricing

They offer a high level of customer care and an enhanced experience. By creating innovative solutions to a business’ usual problems, they have been able to establish trusting relationships with clients in various sectors.

 IO Solutions Contact Center’s pricing will depend on the specific requirements and business needs of a client. However, IO Solutions Contact Center’s annual revenue is approximately $40.8M per year, providing some insight into the success and prowess this business currently has in the call center industry.

How IO Solutions outshines its competition

IO Solutions Contact Center prides themselves on attaining their mission of delivering “quality results” to provide their clients with a significant advantage over the competition and ensuring an “enhanced experience”. 

By creating long-term relationships with clients, the BPO can continue developing innovative solutions to efficiently respond to the daily challenges a business will go through.

  • Multilingual and multitask delivery
  • Utilizes research-backed routing and data analytics 
  • Focuses on providing comprehensive help and support via multiple channels
  • Uses reliable work ethics and high levels of social engagement to drive customer interaction 

Key executives

Fadel Chbinhna – President 

Fadel is the senior leader in charge of the operations and running of IO Solutions Contact Center. With a median tenure of 1.8 years, Fadel has grown this business from the ground up to the successful corporation that it is today. Previously the VP of Customer Relations, General Manager, and Federal Manager of Fido Solutions, Fadel has extensive experience in the telecommunications industry. 

IO Solutions reviews and comparisons

IO Solutions Contact Center received an average of 3.2 out of 5 stars out of 86 reviews on Canada’s Indeed website. Broken down by category, IO Solutions Contact Center earned a 3.5 in work-life balance, 2.8 in pay and benefits, 3.1 in job security and advancement, 3.1 in management, and 3.2 in business culture. 

IO Solutions’s contact information

IO Solutions’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 514-871-8467.


IO Solutions news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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