View all outsourcing firms


3.4/5 • Glassdoor rating


Afni is a global contact center company that is based in the US and has clients all over the world. Afni is the company that the clients rely on to engage with their customers either through voice calls or via text. Afni believes that it is important to work hard and treat people with respect. The team consists of around 6000 employees who are hired from all over the world who are passionate, interesting and diverse. Afni has always been eager and innovative from the time they started in 1986 and doesn’t look like it will be stopping anytime soon. The mission is to enable better outcome through positive and worthwhile engagement.

Afni is a call center based company that helps provide customer service both voice and non voice. They follow a strict set of core values that the company diligently follows that includes

• Act with integrity
• Always think and be creative
• Be honest and respectful of the customers and help them as much as possible
• Be motivated and energetic and always do what you love
• Ever changing is moving forward so the employees contribute time, talent, and thought into what changes can help benefit the company the most.



Public or Private


Seats or staff



$1 bil. - $5 bil.





Ron Greene , President/CEO

Year Founded


Countries of fulfillment




Contact information


About Afni: Review and comparison

Afni is an outstanding company offering professional virtual and offline contact center services to clients across America and the Philippines. Operating from its headquarters in Bloomington, IL, the firm has been providing excellent call center outsourcing services to clients for almost a century. 

With many nominations, awards, and recognitions, Afni helps its clients to engage with customers over the phone and through the web. With almost a century of operations, the company has gained experience and spread its tentacles globally with robust operations in America and the Philippines and a network of virtual employees worldwide. 

This BPO provider has more than 7000 employees in its workforce with revenue figures between $100 and $500 million

Afni Outsourcing

Asides from providing contact center services to clients, Afni takes pride in its strategy and culture for employment. The company takes its time to hire and train the best talents to deliver excellent contact center services by helping clients solve their customer demands and fostering customer relationships. 

This firm encourages its workers to think outside the box, imbibe honesty and treat clients with passion, compassion, and respect. 

Afni’s BPO services and pricings

Afni is a dynamic contact center company specializing in customer engagement that offers the following services:

  • Customer support
  • Webchat services
  • Digital engagement services
  • Customer growth analysis 
  • Customer acquisition 
  • Consumer collections
  • Insurance subrogation
  • Back office processing
  • Customer loyalty consultancy

Afni also offers award-winning training services to staff of clients across the globe. Their clientele cuts across different industries, including banking, insurance, e-commerce, tech, logistics, and energy – among others.

Afni’s pricing

This company offers a variety of call center BPO services, each with unique methods and sophistication. As a result, the amount clients will pay for each service isn’t the same. Likewise, the location of the service may also affect the cost of the service offerings. 

How Afni outshines its competition

The company works hard to “develop meaningful and profitable relationships” with their clients’ customers to foster growth and increase value. They do so by focusing on their people and their clients’ customers’ needs. 

They follow five core values

  • Act with Integrity
  • Always Be Thinking
  • Be Honest and Respectful
  • Fuel Our Passion
  • Pursue Change

The company prizes the people who work there and rewards them with “Family Day” events. Employees are encouraged to get involved in charity fund-raising and giving back to the community. 

They support a number of charities including St. Jude Children’s Research Hospital through their global AfniCARES program. 

Key executives

Ron Greene (President/CEO)

Ron Greene has been the CEO since 1992. Greene earned a Bachelor of Science in accounting in 1975 from the University of Illinois Champaign and worked in public accounting before he became President of Afni. 

Doug Jones (President, Afni Philippines)

Doug Jones has been serving as the president of Afni in the Philippines since 2012. Before this role, he served as the Senior Vice President at Converges. 

Afni reviews and comparisons

Afni stands out as one of the best contact centers in America and the Philippines. Their average rating across sites like Indeed and Glassdoor is 3.1 stars. We suggest you compare this company with large-scale BPO companies providing call center services in the Philippines and the US.

Afni’s contact information

Afni’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 866-377-8844.


Afni news, podcast & articles

No news, podcast & articles available for this BPO

Afni videos & images

No videos & images available for this BPO

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.