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MCI

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About

In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine’s List of Fastest Growing Companies 15 times respectively.

MCI is headquartered in Iowa City, IA, and has nine customer contact management centers, IT services, and business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Massachusetts, New Hampshire, Nova Scotia, and South Dakota.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.

Headquarters

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Public or Private

Privately Held

Seats or staff

5,001-10,000

Revenue

Unknown / Non-Applicable

Industries

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Highlights

Domain Authority

38

Site traffic

859

OA ranking

-

Glassdoor rating

1.3

CrunchBase ranking

-

Details

Executive

Kate Murph, Vice President

Year Founded

2002

Countries of fulfillment

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Sectors

-

Contact information

(877) 542-8625

https://www.mci.world/

Social media

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About MCI: Review and comparison

Marlowe Companies Incorporated (MCI) is an extensive provider of digital solutions. The company has been responsible for efforts to simplify the business of other firms for years. It assists across a wide variety of industry verticals thanks to over 16 customer contact management centers and a suite of services.

Both future clients and existing partners can benefit from the tech-focused assistance provided by MCI. The scope of thor support works well with both small and large companies and doesn’t stop at just being a call center or simply offering technology consultancy.

With more than 2,500 expert employees, the company takes any tailored goals into account when interfacing with clientele. The team at this firm can already boast successes with partners like OnBrand24, Valor Intelligent Processing, GravisApps, and more. 

MCI Outsourcing

The firm is based in Iowa but has BPO facilities across North America. It has locations in Georgia, South Dakota, Nova Scotia, Massachusetts, New Hampshire, and Florida. Each location offers the same professional-quality services thanks to the company’s priority on good staff.

MCI’s BPO services and pricings

MCI is a scalable offerings provider with technology at the forefront of everything they do. The team at this firm prides itself on award-winning customer service solutions like:

  • Omnichannel customer experience technology offerings
  • Digitization services and management
  • Outsourcing assistance and support
  • Staff augmentation and general provision
  • Administrative management and consultancy for general and special projects

The company has been named by Inc. Magazine as the fastest growing business in the state and has been featured in that same publication 16 times previously.

MCI’s pricing

MCI’s pricing will depend on the requirements and business needs of each client. However, you can find their contact form and get in touch with them quickly. The company gives options for getting in touch like a link to their email, corporate and careers phone numbers, and their headquarters address.

How MCI outshines its competition

Thanks to MCI’s focus on technology and progress, they’ve consistently been able to provide strategic solutions over the years. Their BPO services include:

  • Comprehensive automation to drive down unnecessary costs of business
  • Contact center offerings and software
  • Customer experience analytics and data
  • Customer experience strategy planning and enhancement
  • Managed digital services like software, texting, and systems integration
  • Omnichannel digital agents for all forms of customer service fulfillment

In addition, MCI keeps an active blog for updates on their policies and events throughout the year. You can hear all about their awards and exploits through the company’s website.

Key executives

Kate Murph (Vice President of Human Resources)

Kate Murph has held her position for over a year and has indispensable experience overseeing production and talent at various companies. Her role at MCI helps the company focus on people as part of its solutions provision.

MCI reviews and comparisons

MCI is a powerhouse BPO in Iowa. You can find more details about the company’s statistics on its Crunchbase page and more from employees on its Glassdoor page.

MCI’s contact information

MCI’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call (877) 542-8625.

References

https://www.glassdoor.com/Overview/Working-at-MCI-EI_IE4334900.11,14.htm

https://www.crunchbase.com/organization/mci-world

MCI news, podcast & articles

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