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Live Reps Call Center

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About

Lasting impressions are always made when a customer tries to phone you with questions or problems and you’re not available… Their first contact can mean the difference between a satisfied customer who refers you and losing a customer who tells everyone about a bad experience.

Live Reps Call Center is a leader in developing customer relationships and consistent delivery of positive customer experiences for its clients. As a full service Inbound/Outbound Call Center, LRCC provides professionally trained staff to meet the specific needs of our clients, their products and services.

Headquarters

-

Public or Private

Private

Seats or staff

51-200

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Domain Authority

23

Site traffic

215

OA ranking

-

Glassdoor rating

4

CrunchBase ranking

-

Details

Executive

Tina (Tina Young) Staton, Director

Year Founded

-

Countries of fulfillment

-

Sectors

-

Contact information

513-533-6343

https://liverepscallcenter.com/

Social media

About Live Reps Call Center: Review and comparison

Live Reps Call Center is an innovative marketing and advertising contact center and Business Process Outsourcing (BPO) services provider headquartered in Cincinnati, Ohio. This firm has been providing cost-effective inbound and outbound contact services for countless businesses and industries since 2001. 

Since its inception, Live Reps Call Center has provided its services to businesses across the United States and other areas around the world. Its current company size is 51 to 200 employees, and its last reported revenue is $11 million.

Live Reps Call Center Outsourcing

This BPO company takes a customer-centric approach in resolving issues and providing the best first impression on anyone making a first-time interaction with their clients’ businesses. They do this by using several omnichannel platforms, including phone, email, and live chat.

In addition, Live Reps Call Center can help clients increase their sales by 45% while saving extra costs or prioritizing other business operation tasks. 

Live Reps Call Center’s BPO services and pricings

Live Reps Call Center is a dynamic outsourcing provider that offers the following services:

  • Live Customer Support Solutions
  • 24/7 Answering & Outbound Dialing
  • Interactive Voice Response & Live Chat
  • Direct Response
  • Surveys
  • Order Taking
  • Product & Email Support 
  • Appointment Setting
  • Data Entry
  • Call Scoring
  • Digital Marketing
  • IT Consulting

In addition, the firm lends its services to several industries, including logistics, travel, retail, technology, healthcare, consulting, e-commerce, utilities, finance, information technology, sports, real estate, manufacturing, and utilities.

Live Reps Call Center’s pricing

Live Reps Call Center offers flexible pricing plans based on their clients’ requirements or business needs. Additionally, clients can request a free quote that helps the firm determine which plan would work best for them.

How Live Reps Call Center outshines its competition

This firm takes pride in providing quality contact center services for developing customer relationships, increasing sales and profits, and reducing overall costs. This formula for success includes:

  • Exceeding customers’ expectations by resolving their issues quickly and leaving them with a great first impression
  • Selecting the most qualified team members to handle high-volume tasks based on their skills and the client’s respective industry
  • Providing 24/7 365-day communications coverage for businesses of any size or industry
  • Motivating every team member to perform their best by treating them with respect
  • Incorporating the most up-to-date technology for communicating with customers through any platform

In addition, Live Reps Call Center offers several new opportunities for job creation and employment in the Cincinnati area.

Key executives

Tina Stanton (Director of Operations)

Tina Stanton was Live Reps Call Center’s Director of Operations from 2018 to 2021. She was responsible for the firm’s daily operations and oversaw every department’s managers.

Steve Wachs (CEO)

Steve Wachs has been Live Reps Call Center’s Chief Executive Officer (CEO) since 2001. He oversees the firm’s business decisions and manages the operations of all high-ranking staff. 

Live Reps Call Center reviews and comparisons

Live Reps Call Center is an innovative marketing and advertising contact center and BPO service provider in Ohio. Although we currently don’t have detailed reviews about this firm, we recommend comparing it with other US-based contact centers offering flexible solutions for any industry.

However, we recommend browsing through one of their case studies to see how their services transform most businesses.

 

Live Reps Call Center’s contact information

Live Reps Call Center’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 513-533-6343.

References

https://www.crunchbase.com/organization/live-reps-call-center

https://www.glassdoor.com/Overview/Working-at-Live-Reps-Call-Center-EI_IE1820381.11,32.htm

Live Reps Call Center news, podcast & articles

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Live Reps Call Center videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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