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Crusecom

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About

For over twenty-five (25) years Crusecom call centers has been servicing our clients with technologically advanced solutions exceeding their expectations and requirements. Operating under the philosophy that rural Michigan has the skills necessary to provide superior customer service at a cost effective rate, Crusecom has grown from a handful of eager agents to a leader in Michigan’s call center industry. Perhaps the most profound achievement Crusecom has made over the last decade hasn’t come in the form of financial success, but rather in seeing the realization of the benefits of a jobs initiative that began in 2002 with Crusecom’s relocation to Oscoda Michigan.

Headquarters

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Public or Private

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Seats or staff

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Revenue

Unknown / Non-Applicable

Industries

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Highlights

Domain Authority

28

Site traffic

25

OA ranking

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Glassdoor rating

0 (no ratings)

CrunchBase ranking

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Details

Executive

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Year Founded

2002

Countries of fulfillment

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Sectors

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Contact information

(989) 739-5070

https://www.crusecom.com/

Social media

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About Crusecom: Review and comparison

Crusecom is a privately owned information technology and business process outsourcing provider headquartered in Oscoda, Michigan, United States. It has been in the business for over 25 years, offering exceptional technologically advanced solutions to its clients. 

Crusecom has also been offering affordable and scalable outsourcing solutions to its worldwide market since 2000. They run under the philosophy that rural Michigan poses the right skills to provide top-notch customer service at affordable rates. Crusecom is always dedicated to surpassing clients’ expectations and requirements.

Crusecom Outsourcing

Crusecom takes pride in being a member of the Michigan trade body and industry association for global business services. The country has its headquarters in Oscoda, Michigan, United States. 

Its main objective is to contribute to Oscoda’s developing outsourcing industry by creating more than 400,000 new job opportunities in the coming decade.

Crusecom’s BPO services and pricings

Crusecom is a principal call center dedicated to offering quality services to all its clients. The company is highly dynamic and provides the following services:

  • Inbound call center
  • Outbound call center
  • Call management
  • Call center recording
  • Reporting services
  • Back office solutions
  • Cybersecurity
  • Sales outsourcing
  • Cloud Consulting & SI

The company also provides its services to various industries, including telecommunications, banking and insurance, e-commerce, logistics, and more. 

Crusecom pricing

Crusecom has no specific pricing, but it sets its pricing depending on what the client wants and business needs. However, the company is quite affordable and guarantees up to 60% savings on voice-based delivery costs. You can get a direct quote by contacting them. 

How Crusecom outshines its competition

Crusecom’s primary competitors include Accolade support, waste administrative services, Centracomm, and Global sky. 

The company gains a competitive advantage by doing the following:

  • Incorporating the industry’s most technologically improved call handling system with a skilled workforce;
  • Offering superior customer experience at an affordable rate;
  • Attracting and evaluating appropriate talent;
  • Surpassing client’s expectations and requirements;
  • Developing technology solutions that ultimately reinforce their operations.

Different organizations widely recognize Crusecom as having a high potential for expanding and creating employment opportunities in Michigan and the surrounding areas. The firm is dedicated to giving individuals the tools to emerge as skilled customer service representatives.

Key executives

Arthur Cruse (CEO)

Arthur Cruse has been Crusecom’s chief Executive Officer for more than 20 years. He is highly recognized as an exceptional leader who has contributed significantly to the firm’s growth.


Jason Kennedy (Control Lead)

Jason Kennedy is the present control lead at Crusecom consultant. His primary duties entail daily operations, data analysis, and personnel management in a call center environment.

Crusecom reviews and comparisons

Crusecom strives to bring an economic change in the community, different from a commodity market and into a technology-based, business-driven service industry.

It concentrates on an initiative to restore jobs to the residents of their state while emphasizing customer-oriented call center services. 

Compared to other firms dealing with technology solutions and other midsize BPO providers in Michigan and other areas in the United States, Crusecom services are unparalleled.

Crusecom’s contact information

Crusecom’s main headquarters is located in:

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Further, you may virtually reach out the company through the following contact information:

LinkedIn N/A

In addition, you may email them at [email protected] or call (989) 739-5070.

References

https://www.glassdoor.com/Overview/Working-at-Crusecom-EI_IE2960573.11,19.htm

 

Crusecom news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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