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Go Answer

About

Can you remember a time when every call at a company was answered by a friendly, real person? No? Well, neither could we, and that’s why Go Answer was created. Founded by a family of entrepreneurs, Go Answer has gained global recognition for its success by staying true to our small business roots and core values.

We leverage proprietary contact center technology combined with smart, charming customer service representatives who strive to cultivate happiness, create community, innovate, and grow to represent our unique vision of customer service. By aligning our ultimate customized outsourced solutions with your company’s mission, we aim to serve as ambassadors of your brand and protect your company’s reputation.

Headquarters

-

Public or Private

Private

Seats or staff

201-500

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Alexa ranking

2,258,166

Domain Authority

36

Site traffic

-

OA ranking

-

Glassdoor rating

4.1

CrunchBase ranking

-

Details

Executive

Adam Alovis, Chief Executive Officer

Year Founded

2012

Countries of Fulfillment

-

Sectors

-

About Go Answer: Review and comparison

GoAnswer is an innovative contact center solutions and Business Process Outsourcing (BPO) services provider headquartered in New York, USA. This firm was founded by a family of entrepreneurs, and the strong unity and understanding between them provided a solid foundation for the innovative juggernaut it has become. 

This community-favorite BPO company prioritizes offering personalized BPO solutions by “leveraging proprietary contact center technology combined with smart, charming customer service representatives who strive to cultivate happiness, create community, innovate, and grow to represent their unique vision of customer service.” It has upheld these values from 2012 and built a powerful workforce of 500 loyal employees who fulfill the dream.

Go Answer Outsourcing

GoAnswer is the leader in technological support systems and client-based personalization that provides an efficient workforce that both molds itself to the needs of the customer, along with the most sophisticated methods of keeping up with messages, calls, and emails. All this is done without compromising the human touch.

Go Answer’s BPO services and pricings

GoAnswer is a versatile, grounded, and efficient outsourcing provider that offers the following services:

  • Multi-Channel Contact Services
  • Customer Service Outsourcing
  • Virtual Receptionist Services
  • Phone Answering Services
  • Help Desk Outsourcing
  • Direct Response
  • BPO Service
  • Inbound Marketing
  • Call Centre
  • Answering Services

The firm also offers legal intake services for busy legal firms. This is a strong point of pride for GoAnswer because it bears testament to the meticulous work that has become synonymous with the firm.

GoAnswer’s pricing

GoAnswer’s pricing depends on the clients’ requirements and business needs. For live answering services, charges are calculated by the number of minutes allocated to a month

The price range begins at $50 per month that you pay as you go and the highest package is at $2200 per month for 2500 minutes of service. For live receptionist and intake services for law firms, the minimum Go Answer offer is $220 for 100 minutes per month and $8000 for 5000 minutes a month.

How Go Answer outshines its competition

With a “reputation for perfection and efficiency” that is dedicated to “human connection and personalization between service providers and consumers” GoAnswer is already steps ahead of the pack. These values and culture of professionalism create the foundation for:

  • Customer-centered problem solving;
  • Attracting, training, and nurturing the best talent in the industry;
  • Investing in the best technology in the market; 
  • Community trust and sensitive data management responsibilities.

In addition to all these benefits that set it ahead of its competition, GoAnswer also has the fastest web chat services in the industry today.

Key executives

Andrew Alovis (CEO)

Andrew Alovis is a Binghamton University – School of Management Alumni. He is an avid blogger with exceptional leadership skills.

Francis Adom (Director of Account Services)

Francis Adom is a Stony Brook University alumnus who finished his studies in 2010. He has been a key figure in ensuring GoAnswer is a profitable and simultaneously affordable firm that warms the heart of the people.

Go Answer reviews and comparisons

GoAnswer is comparatively more affordable, reliable, and trusted by the BPO communications community, which is impressive given its status as a mid-size business that essentially functions as a small, community-centered business.

Go Answer’s contact information

Go Answer’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (888) 462-6793.

References

https://www.glassdoor.com/Overview/Working-at-Morae-Global-EI_IE1988538.11,23.htm

https://www.crunchbase.com/organization/morae-legal

Go Answer news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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