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4.4/5 • Glassdoor rating


Horatio is a next-generation and tech-enabled customer support outsourcing firm aimed at providing a reliable and trusted handpicked team to allow businesses to “do what they do best and Hire Horatio for the rest.” Horatio partners with high-growth and innovative companies to develop their customer support strategy and provides a dedicated handpicked team to execute.



Public or Private


Seats or staff



$1 mil. - $5 mil.





Jose Herrera, Co Founder

Year Founded


Countries of fulfillment




Contact information


About Horatio: Review and comparison

Horatio is a Business Process Outsourcing (BPO) services provider that began in Columbia Business School’s corridors. Three like-minded innovators, Jared, Jose, and Alex, created a new paradigm in customer support. 

Founded in 2018, Horatio has rocketed to the top of the BPO service provider ranks in less than five years. They also identified the struggles small businesses face to meet their customer service needs, allowing them to become a favorite choice for the world’s leading e-commerce companies. 

Not only that, but they are pioneers in solving the communication issues faced by smaller companies and thus accelerating their growth.

Horatio’s innovative approach to solving outsourcing is evident in its outstanding performance last year. Horatio grew its employee count by 153% while still maintaining its estimated annual revenue per employee at $172,000. Horatio’s current company size is estimated to be 109 employees.

Horatio Outsourcing

Horatio is a leading BPO in providing cost-effective customer support that integrates technology and personalized touch to customer experience. Their qualities include incorporating the latest CX and feedback analysis technologies and making customer care easier for companies. 

They are also well-known for the care they put in the teams put together for different companies. This care is due to the founder’s knowledge of the power of synergy in producing results from their very own experience.

Horatio’s BPO services and pricings

Horatio excels in the following services:

  • Customer service, 
  • Customer experience, 
  • Customer support, 
  • Call center, 
  • Back-office support, 
  • Marketing campaigns, 
  • Admin support, 
  • Social media management, and 
  • Sales support

Horatio also uses an omnichannel approach to connect and communicate with customers, including calls, SMS, email, and social media direct messaging services. This level of personalization exponentially increases the level of customer engagement.

Horatio’s pricing

Horatio’s per dedicated agent, per hour, pricing method only saves up to 50% for companies. It eliminates the need for re-hiring and re-training. Re-hiring and retaining have long been a great inconvenience to companies working with BPOs.

How Horatio outshines its competition

The firm’s greatest strengths lie in its deep understanding of the importance of team synergy, a desire to solve problems faced by smaller companies, and its ability to take larger companies to even greater heights.

  • Competitive pricing;
  • Reliable talent and exceptional team-building;
  • Innovative use of technological solutions to communication problems; and
  • An omnichannel approach that incorporates SMS, calls, email, and social media.

Key executives

Jose Herrera (CEO)

Former Vice President of Morgan Stanley, Jose Herrera, now steers all of Horatio’s marketing, sales, and growth efforts. Jose’s vision is to create a tech-enabled customer care culture that generates income for the companies that request their services and gives back to the community it hails from.

Jared Karson (CFO)

Jared Karson is also a former Vice President of PineBridge Investments in the trio’s equity group. He manages financial operations and client service.

Alexander Ross (COO)

COO Alexander Ross has a background in investing, financial services and gained a powerful strategic mindset from his experience being the Vice President at J.P. Morgan’s real estate investment group. His responsibility is to oversee operational strategy at Horatio.

Horatio reviews and comparisons

In Horatio’s own words: “Do what you do Best, Hire Horatio for the Rest.” This company is reliable, affordable, and will only help you generate more profit with every customer interaction.

Horatio’s contact information

Horatio’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call .


Horatio news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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