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3.6/5 • Glassdoor rating


rProcess Outsourcing Services Pvt. Ltd is a highly specialized service provider. rProcess helps customers to accomplish operational excellence, develop business processes and fulfill their requirements. The unique “Hub and Spoke” delivery model ensures customers to get increased value.
Core processes are managed at the hub and further processed at spokes.

We offer IT enabled support services from rural locations, with a focus on data processes. Partnering with rProcess provides a unique opportunity to build rural communities and supporting Corporate Social Responsibility (CSR) programs. We provide high quality and value added services globally. Our mission is to make data solutions simpler, superior and qualitative.



Public or Private


Seats or staff



$10 mil. - $25 mil.





Smitha Manjesh, Senior Director Of Operations

Year Founded


Countries of fulfillment




Contact information

095135 88898


About rProcess: Review and comparison

rProcess Outsourcing Services Pvt. Ltd is a highly specialized IT-enabled services provider. It provides high-quality and value-added services to its partners all around the world. Its mission is to make data solutions simpler, superior, and qualitative. 

rProcess is also an Impact Sourcing Services Provider with more than 500 analysts. Notably, 70% of its workforce comes from a rural background, collected from those living in the communities surrounding its office branches. Over 60% of its employees are female and 10% are persons with disabilities.  

rProcess Outsourcing

rProcess outsourcing helps companies accomplish operational excellence, develop business processes, and fulfill their requirements. Its “Hub and Spoke” delivery model ensures increased customers value, where core processes are managed at the hub then further processed at the spokes. 

rProcess offers outsourced IT-enabled support services from rural areas, focusing on data processes. This IT-outsourcing company provides high-quality and value-added services globally.  

rProcess’s BPO services and pricings

rProcess offers data management services for various industry verticals with a specialization in data labeling for the AI industry. Using their custom labeling platform, they take care of all aspects of data set preparation, annotation, and labeling. 

rProcess delivers solutions in the following:

  • Artificial intelligence
  • Content management
  • Social media
  • Finance and accounting
  • Live chat support 
  • Virtual assistant 
  • Data security 

They also have the following key services:

  • AutoCAD design services for the solar energy segment 
  • Data processing for finance, health care, and other areas that utilize automation

rProcess’ pricing

Pricing plans for rProcess are currently not publicly available on its website. Interested prospects may reach out to through its contact channels. rProcess also has 24 hours support available daily, seven days a week. 

How rProcess outshines its competition

rProcess describes itself as a social enterprise that believes in diversity and inclusivity. The firm itself has branches that are located in small towns, almost rural areas. This enables them to include a diverse resource pool while also enabling a cost advantage for their clients. 

rProcess guarantees up to 99% accuracy in their services. High quality and information security across various AI platforms are all key aspects of their service delivery. Their previously mentioned “Hub and Spoke” model allows for smooth management and accountability. 

rProcess has been in the business for more than ten years, gathering clients across the globe with their excellent work ethic. Their experience with various industry segments and long-term customers proves that they can provide smooth and seamless partnership experience. 

Key executives

  • Savitha Mallappa (Chief Executive Officer)

Savitha Mallappa is the founder and current CEO of rProcess, responsible for the overall leadership and management of the firm. 

As an IT professional with over 22 years of experience, she has delivered multiple tech products and is termed a high potential leader during her corporate career. 

  • Smitha Manjesh (Senior Director- Operations)

Smitha Manjesh holds a key role in building the company’s Global Delivery platform, organizing new solutions and leading advanced process and operational initiatives. 

An ITES professional with over 12 years of experience, she also leads the company’s HR and admin functions. 

rProcess reviews and comparisons

rProcess comes very highly rated by both clients and employees. It’s rated as a very inclusive place to work, with job security and skill development as top draws for potential hires. 

rProcess currently has a 4.4 rating on AmbitionBox, a 4.0 rating on Glassdoor, and a 3.5 rating on Indeed.

rProcess’s contact information

rProcess’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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