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3.4/5 • Glassdoor rating


Vcall Global, your global outsourcing affiliate understands that customer service is an integral part of every business operating in the contemporary world. The pressure to survive and deliver something new on a consistent basis leaves every enterprise exhausted at the end of the day. Any amount of brainstorming and new customer support strategies is not sufficient to entice the customers whose expectations seem to have surpassed all the limits. While technology remains one of those areas where every new product seems better than the previous one, customers are equally eager and curious to learn the latest technologies and surprisingly adapt themselves as well.



Public or Private


Seats or staff



$1 mil. - $5 mil.





Teena Gupta, Sales Executive

Year Founded


Countries of fulfillment




Contact information


About Vcall: Review and comparison

Vcall Global is an innovative call center enterprise solutions and Business Process Outsourcing (BPO) services provider. Headquartered in Needham, Massachusetts, this BPO firm has provided multilingual outsourcing solutions to its global market since 2003.

The BPO company focuses on providing industry-segmented BPO solutions through excellence and client relations building.

Over 18 years of experience in the outsourcing industry has allowed Vcall Global to expand its operations into the areas of back-office solutions, advanced IVR services, telecom billion solutions, software development, and essential contact center services. The company currently reports running with a tight-knit team of under ten employees and annual revenue of $191,000.

Vcall Outsourcing

The BPO firm takes pride in its brand-maximizing approach along with state-of-the-art computer infrastructure technology, integrated BPO solutions, and multi-dimensional client solutions. 

In addition, Vcall Global provides outsourcing services through various customer engagement channels, including social media, chat, telephony, and email. Interested parties can also connect with the company through its contact page.

As stated on the company’s culture page of its website, Vcall Global claims to maintain an environment wherein hierarchy does not hamper employee workflow. All employees enjoy a positive work environment with clearly-defined tasks that garner confidence and enhanced performance.

Vcall’s BPO services and pricings

Vcall Global is an innovative IT and call center outsourcing provider that offers its clients the following services:

  • Inbound call center outsourcing services
  • Outsourcing chat support services
  • Outsourced email support services
  • Technical support outsourcing
  • Customer retention services
  • Order taking
  • Social media customer services
  • Customer service outsourcing
  • Help desk support
  • Telemarketing services
  • IVR development
  • Call routing services
  • Lead generation
  • Helpline for customer support
  • Text-to-speech conversion
  • Agent locating services
  • Payment gateway services
  • Customer account queries
  • Telecom billing OSS system
  • Customer relationship management (CRM)
  • Data analytics services
  • Back office support services
  • Data reporting services
  • Technology infrastructure services
  • Software technology services
  • Multilingual support
  • Training services

Examples of industries serviced include but are not restricted to wireless, healthcare, tourism, real estate, and information technology—among others.

Vcall Global’s pricing

Vcall Global’s pricing is handled on a client-by-client basis through consultations and depends on individual needs and business requirements.

How Vcall outshines its competition

The firm takes pride in its technologically advanced services that offer the following benefits and differentiators:

  • 24/7/365 service operations
  • Stabilized business processes through best-in-class services
  • Innovate strategies for augmented brand recognition
  • Guaranteed services delivery
  • Transparent and security data management

Key executives

While we cannot currently share information about Vcall Global’s founders or other executive team members, those interested in its leadership history are encouraged to reach out to the company through its webpage.

Vcall reviews and comparisons

Vcall Global is an innovative call center, back office services, and IT infrastructure BPO solutions provider in Needham, Massachusetts, founded in 2003. We currently do not offer any reviews or comparisons for Vcall Global. However, interested parties are encouraged to compare this company to other small-sized BPO firms in the New England area of the eastern United States.

Vcall’s contact information

Vcall’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1.917.602.7548.


Vcall news, podcast & articles

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Vcall videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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