Vcall

Vcall Global is an innovative call center enterprise solutions and Business Process Outsourcing (BPO) services provider. Headquartered in Needham, Massachusetts, this BPO firm has provided multilingual outsourcing solutions to its global market since 2003.

The BPO company focuses on providing industry-segmented BPO solutions through excellence and client relations building.

Over 18 years of experience in the outsourcing industry has allowed Vcall Global to expand its operations into the areas of back-office solutions, advanced IVR services, telecom billion solutions, software development, and essential contact center services. The company currently reports running with a tight-knit team of under ten employees and annual revenue of $191,000.

The BPO firm takes pride in its brand-maximizing approach along with state-of-the-art computer infrastructure technology, integrated BPO solutions, and multi-dimensional client solutions. 

In addition, Vcall Global provides outsourcing services through various customer engagement channels, including social media, chat, telephony, and email. Interested parties can also connect with the company through its contact page.

As stated on the company’s culture page of its website, Vcall Global claims to maintain an environment wherein hierarchy does not hamper employee workflow. All employees enjoy a positive work environment with clearly-defined tasks that garner confidence and enhanced performance.

Vcall Global is an innovative IT and call center outsourcing provider that offers its clients the following services:

• Inbound call center outsourcing services
• Outsourcing chat support services
• Outsourced email support services
• Technical support outsourcing
• Customer retention services
• Order taking
• Social media customer services
• Customer service outsourcing
• Help desk support
• Telemarketing services
• IVR development
• Call routing services
• Lead generation
• Helpline for customer support
• Text-to-speech conversion
• Agent locating services
• Payment gateway services
• Customer account queries
• Telecom billing OSS system
• Customer relationship management (CRM)
• Data analytics services
• Back office support services
• Data reporting services
• Technology infrastructure services
• Software technology services
• Multilingual support
• Training services

Examples of industries serviced include but are not restricted to wireless, healthcare, tourism, real estate, and information technology—among others.

Vcall Global’s pricing

Vcall Global’s pricing is handled on a client-by-client basis through consultations and depends on individual needs and business requirements.

The firm takes pride in its technologically advanced services that offer the following benefits and differentiators:

• 24/7/365 service operations
• Stabilized business processes through best-in-class services
• Innovate strategies for augmented brand recognition
• Guaranteed services delivery
• Transparent and security data management

While we cannot currently share information about Vcall Global’s founders or other executive team members, those interested in its leadership history are encouraged to reach out to the company through its webpage.

Vcall Global is an innovative call center, back office services, and IT infrastructure BPO solutions provider in Needham, Massachusetts, founded in 2003. We currently do not offer any reviews or comparisons for Vcall Global. However, interested parties are encouraged to compare this company to other small-sized BPO firms in the New England area of the eastern United States.

Vcall’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.vcallglobal.com

LinkedIn https://www.linkedin.com/company/vcall-global

Facebook https://www.facebook.com/vcallglobal1

In addition, you may email them at [email protected] or call 1.917.602.7548.

https://www.glassdoor.com/Overview/Working-at-VCall-Global-EI_IE974325.11,23.htm

https://www.crunchbase.com/organization/vcall-global