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Digicall Group

About

Our service is supported by unique technologies and people who live to exceed customer expectations and grow their client’s businesses. This approach has cemented our role as a disruptor and leader in our industry, which has allowed us to become one of the world’s best niche BPO’s.
Success lies in our commitment to innovation, technology, and business transparency. Our systems enable a single view of customer’s data through a full-service solution whereby clients receive fully captured and reported incident response data.
Digicel’s ethos of serving people through a diverse and inclusive offering and partner network provides bespoke solutions for their clients.

Our values of working SMART, being HONEST, and delivering STRONG, guides all levels of operation to consistently deliver our best.

What Digicall Group offers its clients

We promise our clients and customers:

- One service ethos – in whichever way you engage with Digicall, you will have a consistent, connected, smart, and speedy service experience.
- Complete commitment to innovation, technology, and total transparency – our systems enable a single view of your customer’s data – from receiving an incident report through to claims processing.
- We offer a full-service solution while giving our clients a comprehensive view of our customer experience protocols in which all incident response data is fully captured and reported.

How Digicall Group outshines the competition

Digicall is a growth enabler behind many of South Africa’s biggest and best-loved brands. We deliver on your outsourcing requirements by harnessing the combined power of varied specialist services under one ethos and operation. If you have a business process out of your core focus, you can rest assured that Digicall’s wide selection of white label and direct-to-customer services, can assist to solve your problem.

Headquarters

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Public or Private

Private

Seats or staff

1,001-5,000

Revenue

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Industries

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Highlights

Alexa ranking

13,214,579

Domain Authority

14

Site traffic

613

OA ranking

-

Glassdoor rating

-

CrunchBase ranking

-

Details

Executive

Ruben Moggee, Group Chief Executive Officer

Year Founded

2003

Countries of Fulfillment

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Sectors

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Contact information

27 10 211 5000

https://www.digicallgroup.co.za

Social media

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About Digicall Group: Review and comparison

Digicall Group has been in charge of delivering impressive outsourced and incident management services for nearly two decades. This company has served various industries, including the banking, telecom, and insurance sectors. 

Furthermore, this business has expanded from South Africa to the United Kingdom in 2012 and then to Australia in 2015. Their specialist service solutions are highly vetted and assisted with advanced technologies. The Digicall Group seeks to expand its clients’ businesses and offer essential solutions. 

This company has employed more than 1,000 workers over the last several decades and has garnered approximately $5 million.

Digicall Group Outsourcing

Altmann Allers and Willem de Clercq founded the Digicall Group in 2003 in Johannesburg, South Africa. By 2012, this agency expanded into the United Kingdom. Three years later, the growth continued, and the company opened up new sites in Australia.

Ruben Moggee became the Group Chief Executive Officer of the Digicall Group in 2016. This company serves both the public and the private sector, including retail, banking, municipalities, and government bodies.

This business adheres to greater transparency and utilizes advanced technology and innovation to meet its clients’ needs. Their clients are offered ultimately captured incident response information. The Digicall Group works to become an extension of its clients’ businesses.

Digicall Group’s BPO services and pricings

The BPO services of the Digicall Group include:

  • Telecommunications services
  • Assistance and emergency services
  • Digital enablement
  • Sales and distribution services
  • Collections services
  • Analytics and business intelligence services
  • Claims and incident management
  • Human capital services
  • Customer experience support

Several of these services are offered to businesses in Australia, the United Kingdom, and South Africa.

Digicall Group’s pricing 

The pricing strategies at this company range greatly depending on the needs of their clients and the extensiveness of their requirements. Clients will need to contact their staff through the company website to learn more about the pricing, plans, and deals available at this agency.

How Digicall Group outshines its competition

Digicall Group stands out from its competition due to its outstanding services utilizing impressive technologies, claims administration solutions, complaints resolution methodology, and commitment to transparency and innovation.

This organization also offers a wide range of services to meet all of its customers’ needs. Its partner network also assists in expanding offerings for its clients.

Key executives

Ruben Moggee (Group CEO)

Ruben Moggee became the Group Chief Executive Officer (CEO) of Digicall Group in June 2016. Moggee obtained his education from Grey College in 1996. He was also CEO of the Golden Lions Rugby Union and the Managing Director of Glasfit from 2013 to 2016.

Digicall Group reviews and comparisons

Digicall Group has numerous reviews on Facebook, with one consumer claiming the company holds honesty, integrity, and loyalty. The staff provides a friendly and consumer-focused service while going further than the rest.

Employees are also satisfied working here, with one reviewer stating, “I love working and being part of this company.” As such, the Digicall Group goes above and beyond to ensure their staff and consumers are satisfied.

Digicall Group’s contact information

Digicall Group’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 27 10 211 5000.

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About OA

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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