View all outsourcing firms

Contract Callers

2.8/5 • Glassdoor rating


Contract Callers, Inc. (CCI) is a unique business process outsourcing company, committed to the highest standards of quality, performance, customer service & compliance. Our two distinctive divisions: CCI Utility Field Services and CCI Call Center Solutions, emphasize our client’s needs & requirements ensuring your customer’s care. Our superior management team & dedicated workforce are trained to exceed your expectations, work diligently to drive performance & value to your company.

CCI is committed to performance excellence, measuring our success against our client’s goals & fostering an environment of innovation recognizing & adopting new technologies, products & ideas. We conduct our business with integrity & mutual respect for our clients, employees, vendors & the public.



Public or Private


Seats or staff



$50 mil. - $100 mil.





Tim Wertz, President

Year Founded


Countries of fulfillment




Contact information


About Contract Callers: Review and comparison

CCI is a dynamic contact center and utility field services Business Process Outsourcing (BPO) provider. Headquartered in Augusta, Georgia, this BPO firm has provided performance-enhancing outsourcing solutions to its national market since 1926.

The BPO company focuses on providing call center, consumer, and field services BPO solutions through a performance-focused approach.

Nearly a century of experience in the outsourcing industry has allowed CCI to expand its operations by keeping in step with paradigm shifts in technology. The company currently reports running with a tight-knit team of six employees and reports an annual revenue of $6 million.

Contract Callers Outsourcing

The BPO firm takes pride in its goal-focused approach and cutting-edge technology, dynamic BPO solutions, and compliance services. Interested parties can also connect with the company through its contact page.

Additionally, CCI is a member of the Consumer Financial Protection Bureau (CFPB). The company collaborates with Know My Debt (ACA International), CreditKarma, and Mint to provide consumer resources services. For consumer disputes, several different corporations are offered on CCI’s disputes page. Names include Central Hudson Gas and Electrical Corporation, Pacific Gas and Electric, Dominion Energy North Carolina, National Fuel Gas Distribution Corporation, Salt River Project, Dominion Energy Virginia, Public Service of North Carolina, and Dominion South Carolina Electric and Gas.

Contract Callers’s BPO services and pricings

CCI is a call center, compliance, collection, and field services outsourcing provider that offers its clients the following services:

  • Customer relation management (CRM) services
  • First-party receivables management services
  • Third-party debt recovery services
  • Compliance and security services
  • Meter reading and meter services
  • Revenue management
  • Smart grid services
  • Regulatory compliance
  • Safety
  • Make A Payment services
  • Financial literacy consulting

Examples of industries serviced include but are not restricted to gas, water, and electric utility providers—among others.

CCI’s pricing

CCI’s pricing is handled on a client-by-client basis through consultations and depends on individual needs and business requirements.

How Contract Callers outshines its competition

The firm takes pride in its longevity and the accompanying industry expertise that provide the following benefits:

  • Highest quality interactions through CRM
  • Long-term customer retention
  • Increased brand loyalty
  • Revenue growth
  • Reduced operational expenditures
  • Technological navigation and ease of use
  • Keeping clients ahead of the “collection curve.”
  • Customer acquisition at every interaction point
  • Delinquent account resolution
  • Prompt pre-charge off collections treatment

Key executives

Tim Wertz (President)

Tim Wertz has been CCI’s President since 2000. Wertz is recognized for process improvement, team building, and customer service achievements. His background and skill set is in vendor management, financial analysis, change management, program management, business development, strategic planning, credit, account management, negotiation, and leadership.

Hal Goldstein (COO)

Hal Goldstein started as CCI’s Chief Operating Officer in 2021. Goldstein is recognized for having over 30 years of experience leading small, medium, and large companies with outstanding results. His background is in compliance, strategy, profitable growth, and client relations. 

Contract Callers reviews and comparisons

CCI is a compliance, field services, and call center BPO solutions provider in Augusta, Georgia, founded in 1926. We currently do not offer any reviews or comparisons for CCI. However, interested parties are encouraged to compare this company to other small-sized BPO firms throughout the eastern United States.

Contract Callers’s contact information

Contract Callers’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call 800-338-5443.


Contract Callers news, podcast & articles

No news, podcast & articles available for this BPO

Contract Callers videos & images

No videos & images available for this BPO

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.