Contract Callers

CCI is a dynamic contact center and utility field services Business Process Outsourcing (BPO) provider. Headquartered in Augusta, Georgia, this BPO firm has provided performance-enhancing outsourcing solutions to its national market since 1926.

The BPO company focuses on providing call center, consumer, and field services BPO solutions through a performance-focused approach.

Nearly a century of experience in the outsourcing industry has allowed CCI to expand its operations by keeping in step with paradigm shifts in technology. The company currently reports running with a tight-knit team of six employees and reports an annual revenue of $6 million.

The BPO firm takes pride in its goal-focused approach and cutting-edge technology, dynamic BPO solutions, and compliance services. Interested parties can also connect with the company through its contact page.

Additionally, CCI is a member of the Consumer Financial Protection Bureau (CFPB). The company collaborates with Know My Debt (ACA International), CreditKarma, and Mint to provide consumer resources services. For consumer disputes, several different corporations are offered on CCI’s disputes page. Names include Central Hudson Gas and Electrical Corporation, Pacific Gas and Electric, Dominion Energy North Carolina, National Fuel Gas Distribution Corporation, Salt River Project, Dominion Energy Virginia, Public Service of North Carolina, and Dominion South Carolina Electric and Gas.

CCI is a call center, compliance, collection, and field services outsourcing provider that offers its clients the following services:

• Customer relation management (CRM) services
• First-party receivables management services
• Third-party debt recovery services
• Compliance and security services
• Meter reading and meter services
• Revenue management
• Smart grid services
• Regulatory compliance
• Safety
• Make A Payment services
• Financial literacy consulting

Examples of industries serviced include but are not restricted to gas, water, and electric utility providers—among others.

CCI’s pricing

CCI’s pricing is handled on a client-by-client basis through consultations and depends on individual needs and business requirements.

The firm takes pride in its longevity and the accompanying industry expertise that provide the following benefits:

• Highest quality interactions through CRM
• Long-term customer retention
• Increased brand loyalty
• Revenue growth
• Reduced operational expenditures
• Technological navigation and ease of use
• Keeping clients ahead of the “collection curve.”
• Customer acquisition at every interaction point
• Delinquent account resolution
• Prompt pre-charge off collections treatment

Tim Wertz (President)

Tim Wertz has been CCI’s President since 2000. Wertz is recognized for process improvement, team building, and customer service achievements. His background and skill set is in vendor management, financial analysis, change management, program management, business development, strategic planning, credit, account management, negotiation, and leadership.

Hal Goldstein (COO)

Hal Goldstein started as CCI’s Chief Operating Officer in 2021. Goldstein is recognized for having over 30 years of experience leading small, medium, and large companies with outstanding results. His background is in compliance, strategy, profitable growth, and client relations. 

CCI is a compliance, field services, and call center BPO solutions provider in Augusta, Georgia, founded in 1926. We currently do not offer any reviews or comparisons for CCI. However, interested parties are encouraged to compare this company to other small-sized BPO firms throughout the eastern United States.

Contract Callers’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.contractcallers.com

LinkedIn http://www.linkedin.com/company/contract-callers-inc-

Facebook N/A

In addition, you may email them at [email protected] or call 800-338-5443.

https://www.crunchbase.com/organization/contract-callers-inc

https://www.glassdoor.com/Overview/Working-at-Contract-Callers-EI_IE468070.11,27.htm