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The Connection

About

For over 35 years, The Connection has made a name for ourselves becoming one of the top industry partners to Fortune 500 companies looking to outsource their contact center operations. Through teamwork, innovation, collaboration and growth, we create scalable, repeatable, and affordable call center solutions that challenge the status quo and deliver premium results.

Headquarters

-

Public or Private

Private

Seats or staff

1,001-5,000

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Alexa ranking

5,890,259

Domain Authority

26

Site traffic

835

OA ranking

-

Glassdoor rating

2.6

CrunchBase ranking

-

Details

Executive

Fred Weiner, President

Year Founded

1981

Countries of Fulfillment

-

Sectors

-

About The Connection: Review and comparison

Where businesses and potential customers and clients intersect is the connection where revenue is created.   

With this in mind, The Connection creates scalable and affordable call center solutions that can be easily replicated. With 36 years of experience serving Fortune 500 companies, The Connection has a record of delivering premium results.

Professional-grade customer service and call center outsourcing are provided by The Connection through services such as TC Answer, customer service, technical support, and call center consulting and training. 

The worries of staffing and managing a call center can be outsourced through this Business Process Outsourcer (BPO), leaving you with more time to focus on running your company.  

The Connection Outsourcing

The Connection emphasizes adaptability as a core foundation stone to outsourcing. To The Connection, there is no universal, readymade template that could ever meet the needs of individual brands. Employees are 100 percent US-based, all dedicated to providing clients with top-tier service.

With this guiding principle, The Connection cultivates a tailored approach that conforms to the exacting requirements of a client. This has enabled The Connection to navigate the stormy waters of outsourcing, allowing the company to deliver comprehensive solutions that ensure a brand’s budget, customer focus, and vision are at the heart of a premium customer experience. 

The Connection’s BPO services and pricings

Whether you want to completely outsource your call center to The Connection or make the call center you have better through consulting and training services, there is an option for every business.

The services provided include:  

  • Call center consulting
  • Call center training
  • Call center outsourcing
  • Learning management solutions
  • Omni-channel services (such as email response, live operators and web chat, and interactive voice response systems)
  • Virtual receptionist 

The Connection’s pricing

Unfortunately, due to the company’s tailored approach to meeting a client’s needs, The Connection also endorses a policy of bespoke pricing. They offer no guidance on their website to indicate how much they cost a month. They use a minute-based fee model, with a minimum of 35 minutes per month.

However, it’s free to request a quote. If you want to see if The Connection fits in your company’s budget, you don’t need to pay a consultation fee to do so. 

How The Connection outshines its competition

The Connection focuses on how it offers a unique solution to every client, fitting their individual needs with a tailor-made contract. They pride themselves on being affordable but innovative, providing service 24 hours a day, 7 days a week. 

They pride themselves on the following:

  • Superior call center training and service
  • Technical support that includes real-time online reporting
  • No monthly minimums
  • Celebrating differences in each brand they partner with
  • Highly-skilled staff who refuse mediocrity and are dedicated to providing the right options to each client

They have call centers stationed across the country, allowing them to work multiple time zones with ease.

Key executives

Fred Weiner (CEO, founder, owner)

Fred Weiner is the founder, owner, and president of The Connection. Weiner has led the Burnsville, Minnesota-based BPO from its beginning. He studied business, mathematics, and economics at Colorado College before beginning this venture.  

Ken Unruh (CTO)

Chief technology officer (CTO) Ken Unruh has worked with outsourcing service organizations for more than 27 years. He is responsible for the technology that allows The Connection to provide innovative services to its customers.  

Cyndi McDurmott (VP of Human Resources)

Cyndi McDurmott is vice president of human resources at The Connection. She has worked in the human resources field for more than two decades, overseeing strategic talent acquisition, retention, and employee engagement initiatives.  

The Connection reviews and comparisons

Many companies claim to have native-only English speakers, but The Connection boasts that it has only American employees. Companies like Helpware and Remote Coworker are also USA-based, but they don’t offer the voiced options that The Connection does.

Compared to other BPO solution companies that charge a minimum for each project, usually in the thousands, The Connection is an affordable alternative that is still dedicated to quality work for the client.

The Connection’s contact information

The Connection’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (952) 948-5488.

References

https://www.glassdoor.com/Overview/Working-at-The-Connection-EI_IE25621.11,25.htm

The Connection news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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