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CallFasst Contact Center

About

We are a leading Contact Center in Mexico, we have been committed to satisfying the needs of our clients for 22 years.

CallFasst began operations in 1999. Our service is well known for being specialists in Customer Service and Support, with more than 22 years of success in the demanding market for contact centers.

We work to meet the needs, expectations and requirements of our customers through the capitalization of skilled human capital and the application of technologies for advanced integration and continuous improvement.

Headquarters

-

Public or Private

Sole Proprietorship

Seats or staff

1,001-5,000

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Alexa ranking

12,942,231

Domain Authority

15

Site traffic

243

OA ranking

-

Glassdoor rating

4.3

CrunchBase ranking

-

Details

Year Founded

1999

Countries of Fulfillment

-

Sectors

-

Contact information

800 0032 778

https://www.callfasst.com

Social media

-

About CallFasst Contact Center: Review and comparison

CallFasst Contact Center is a transparent and flexible contact center and Business Process Outsourcing (BPO) services provider headquartered in Queretaro, Mexico. The company formed in 1999 with only 15 positions and quickly grew to 540 to meet increased international demand and, at present, has 1,700 positions on the floor.

As a fully certified company, their focus is to serve clients with customized BPO solutions “through the use of leading Information and Communication Technologies; fostering a close relationship and giving timely response to their requirements, taking care of our environment and with social responsibility.”

After 22 years of growth and evolving into an industry leader, CallFasst Contact Center has expanded from its humble beginnings to have three strategically placed locations with over 2,200 employees altogether. Unfortunately, it currently has an unknown revenue. However, the amount probably reflects the company’s steady growth over the years.

CallFasst Contact Center Outsourcing

Top-quality customer service is the chief priority at CallFasst. The company takes pride in its optimized BPO solutions, and they work to meet the needs, expectations, and requirements of all customers. Clients can expect a talented workforce to apply technology and offer advanced integration that paves the way for continuous improvement.

In addition, CallFasst Contact Center meets critical global standards offered by the International Organization for Standardization (ISO). The ISO brings a wide range of companies under the same umbrella of standardization. Meeting these standards means that when it comes to concerns like user data and security, the standards grant that the company took all the necessary precautions.

CallFasst Contact Center’s BPO services and pricings

CallFasst Contact Center provides a wide range of outsourcing services:

  • Customer care and service
  • Order taking and order entry
  • Clarifications and questions
  • Registration/cancellation service
  • Email and SMS reminders
  • Virtual Campaigns
  • Reservations/appointments
  • Accounts receivable
  • Products/services information
  • Effective high volume Technical Support
  • AHT (Average Handle Time)
  • No Abandon Calls
  • Past-due accounts recovery
  • Preventive collection by e-mail/SMS/virtual calls
  • Product Launch.
  • Up-sell/cross-sell.
  • Credit Card Selling/Insurances/Services/Products
  • Product promotions

They also offer all of these services to domestic and international clients and a wide array of company sizes.

CallFasst’s pricing

Their website does not provide any direct information about pricing. However, the “Contact Us” page directs potential clients to ask for a quote and provides many fields asking for detailed information.

How CallFasst Contact Center outshines its competition

The company places great importance on outshining the competition by definitively stating what sets them apart from the rest:

  • Continuous improvement
  • Client surveys
  • Quality assurance
  • A Request Manager to track emails

In addition, the leading mobile telecommunications company in Mexico has preferred CallFasst’s services for 22 years.

Key executives

Francisco M. Núñez Elías (CEO)

Francisco M. Núñez Elías has been CallFasst’s Chief Executive Officer (CEO) since the company’s creation in 1999. Elias is a well-respected leader with many qualifications in sales and computer systems analysis.

CallFasst Contact Center reviews and comparisons

CallFasst Contact Center is a well-known and respected BPO solutions provider in Mexico. While a review page exists for clients, it is currently empty. As this is a very competitive industry, reviews and comparisons for Mexican firms should arrive soon.

CallFasst Contact Center’s contact information

CallFasst Contact Center’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 800 0032 778.

References

https://www.glassdoor.com/Overview/Working-at-Callfasst-EI_IE2814688.11,20.htm

https://www.crunchbase.com/organization/callfasst-contact-center

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About OA

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The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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