$10 mil. - $25 mil.
Fiona (Temple) Brown, CEO
About OpenContact: Review and comparison
Founded in 2000, Open Contact is a business process outsourcing (BPO) company specializing in customer support. Working alongside clients and the businesses they serve, they implement call center operations and solutions to provide top-notch support to staff and customers.
As stated on their website, Open Contact is “chameleonic” in that they adapt to their surroundings and appropriately blend into the companies that they assist. From the outside, customers and prospective clients will never realize that the person on the other end of the phone is an outsourced staffer.
With 200 employees and a steady growth trend, Open Contact will likely be conducive to current demands and continue to increase capacity and staffing in the future.
As a company, Open Contact has done a fair amount of research on the components that clients look for most in an outsourcing company. What they have discovered is that most want top-notch service instead of a low price. Therefore, that is what the firm provides.
In addition to staying relevant to trends and demands, Open Contact stays grounded in its roots by choosing a yearly charity to partner with. During the year, they will host fundraisers to aid the organization and provide much-needed financial relief.
OpenContact’s BPO services and pricings
As a customer service oriented BPO, Open Contact has worked to implement a lineup of services that meet the needs of their clients. Some of these offerings include:
- After Hours Support
- Customer Service Assistance
- Customer Support
- Lead Generation
- Scheduling and Appointment Booking
- Call Center Operations
- Help Desk Support
- Live Chat
- Customer Retention
- Crisis Management
- Data Management
- Email Handling
- Data Entry
- Outbound Call Assistance
- Administrative Support
- Back-Office Administration
- Omni-Channel Support
This list is not comprehensive, as the company routinely integrates new business trends into its service offerings. As a result, the company continually adds new options for clients to take advantage of when needed.
Open Contact’s pricing
Due to the custom nature of the support packages offered to clients, the company does not provide generic pricing on its company website. To get a quote specifically tailored to your unique situation, you should reach out to the company and speak to a representative.
How OpenContact outshines its competition
With a focus on community and how they can best serve those around them, Open Contact has shown that they can be a powerhouse in the BPO industry as well as in the service of others. With the appreciation that comes with their assistance to unfortunate populations, they have earned a name for themselves in their field.
Fiona Brown (CEO)
Fiona Brown fulfills the role of CEO at Open Contact. In her position, she oversees all operations at the company and directs necessary changes when appropriate.
Clara Diniz (Customer Care Specialist)
Clara Diniz serves in the capacity of Customer Care Specialist at Open Contact. In her role, she assists clients and the companies they serve in a series of tasks.
OpenContact reviews and comparisons
Open Contact has a high reputation in the community and industry for its professionalism and unique BPO offerings. Additionally, they are recognized for their ability to give back to the communities they serve and acknowledge their humble beginnings.
OpenContact’s contact information
OpenContact’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 0844 576 00 99.