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Omni Interactions

3.6/5 • Glassdoor rating


Founded in 2016, Omni Interactions is the fastest-growing managed services provider of outsourced customer experience solutions. With over 120 years of combined C-suite experience providing work-from-home customer service solutions, Omni Interactions has developed a unique business model built around the gig economy and innovative cloud-based technology that empowers remote brand ambassadors to provide on-demand, scalable, omnichannel customer experience at a lower cost. Learn more at

What Omni Interactions offers its clients

We save clients 25% on customer experience operating costs while improving customer satisfaction. We specialize in seasonal work and can help clients with spikes in volume whether it be a busy season, one day out of the week, overnights and weekends, or a short-term project. We have a proprietary sourcing model for finding the best remote brand ambassadors to serve your clients. We also have one of the lower attrition rates in the industry due to our innovative agent technology, advanced digital learning process, and amazing company culture.

How Omni Interactions outshines the competition

Other BPOs are not able to achieve the low cost, high flexibility, and high customer satisfaction that Omni Interactions can deliver. We are trusted by some of the largest healthcare, insurance, retail, and financial services organizations in the world. We are the fastest-growing BPO in the United States because of our unique business model which utilized remote brand ambassadors and highly skilled talent.

Omni Interactions company structure

We are a boutique BPO that services some of the most well-known Fortune 500 companies across the globe. Our leadership team were the original pioneers in work-from-home call center services and have a combined 160+ years of call center experience and 120+ years of experience with deploying the remote contact center model.

Sample highlight service offering of Omni Interactions

Set up a call with our team to see if we can save you 25%. If we can't we will send you a $100 gift card.


820 South Monaco Parkway #164, 80224, Denver, CO

Public or Private


Seats or staff



$10 mil. - $25 mil.

  • Construction Renovation
  • Consumer Services
  • Ecommerce
  • Education
  • Educational Businesses
  • Energy
  • Entertainment
  • Financial Services
  • Food & Beverage
  • Government
  • Hardware Tech/IT
  • Healthcare
  • Hospitality
  • Manufacturing
  • Non Profit
  • Others
  • Pharmaceutical
  • Public Utilities
  • Real Estate
  • Retail
  • SaaS
  • Software Tech/IT
  • Transportation
  • Travel
  • Utilities




Year Founded


Countries of fulfillment
  • Guatemala
  • United States
  • Customer Service
  • Full service BPO
  • Seat Leasing BPO
Contact information


About Omni Interactions: Review and comparison

Omni Interactions is the most experienced work-at-home leadership team in the world. This company is based in Denver, Colorado, and was founded in 2016. 

It has over 120 years of combined experience supporting seasonal ramps, growth ramps, call center transformation efforts, work-at-home outsourcing, and work-at-home consulting.

Omni Interactions operates on a virtual model based on the gig economy, allowing gig workers to work with leading brands in the US and Guatemala.

The private firm has around 7500 employees who have worked over 210,000 hours of call center and work-at-home customer service and sales support expertise.

Omni Interactions Outsourcing

Omni Interactions provides high-quality ‘Remote Brand Ambassadors’ and highly-skilled talents representing clients across email, text, phone, chat, and social media. 

The boutique BPO approaches hiring by providing the broadest and deepest options that best fit a business’ mission and vision.

The firm’s on-demand and scalability services can be availed by Fortune 500 companies, high-growth companies, and companies with seasonal customer support requirements in all industries.

Omni Interactions’s BPO services and pricings

Omni Interactions offers businesses recruitment and HR resources by giving instant access to experienced contractors with specialized skills. It also offers a security service called OmniSecure, so clients are assured that CS operations are protected.

The organization has an at-home omnichannel customer support staffing program that delivers solutions for customer service, sales, tech support, and back-office support.

Further, Omni Interactions partners with companies to give outsourced customer support for many industries, such as healthcare, financial services, retail, technology, travel and hospitality, and government sectors

Omni Interactions’ pricing

The various services delivered by Omni Interactions vary in price. The company encourages prospective customers to give them a call and see if they can save you 25% of your business costs. 

You can contact direct your inquiries via Omni Interaction’s website.

How Omni Interactions outshines its competition

Compared to other BPOs, Omni Interactions offers some of the most affordable and flexible customer support solutions. The firm boasts of being trusted by some of the largest healthcare, insurance, retail, and financial services organizations in the world. 

The Business Intelligence Group has awarded Omni Interactions the 2023 Outsource Provider of the Year. It’s also the fastest-growing BPO, with a 3,100% 3-year revenue growth in 2022.

Key executives

Courtney Meyers (Co-CEO)

Courtney Meyers is an army veteran who is Omni Interaction’s current co-CEO. She has been with the company since 2016 and was previously its COO and CIO. 

She leads the technology innovation at Omni Interactions, creating the Omniverse an AI and automation-embedded Intelligent Digital Ecosystem.

Karen Pavicic (Co-CEO)

Karen Pavicic is the co-CEO of Omni Interactions and has been with the firm since 2017. She also served as the company’s COO and brings years of management experience, insight into operations, and deep relationships with customers and partners. 

Omni Interactions reviews and comparisons

Omni Interactions currently has a 3.5 out of 5-star rating on The company has several case studies that feature its customers’ experiences and efforts to improve its services.

Omni Interactions’s contact information

Omni Interactions’s main headquarters is located in:

820 South Monaco Parkway #164, 80224, Denver, CO

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 833-648-3261.


Omni Interactions news, podcast & articles

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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