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Omni Interactions


Founded in 2016, Omni Interactions is the fastest-growing managed services provider of outsourced customer experience solutions. With over 120 years of combined C-suite experience providing work-from-home customer service solutions, Omni Interactions has developed a unique business model built around the gig economy and innovative cloud-based technology that empowers remote brand ambassadors to provide on-demand, scalable, omnichannel customer experience at a lower cost. Learn more at

What Omni Interactions offers its clients

We save clients 25% on customer experience operating costs while improving customer satisfaction. We specialize in seasonal work and can help clients with spikes in volume whether it be a busy season, one day out of the week, overnights and weekends, or a short-term project. We have a proprietary sourcing model for finding the best remote brand ambassadors to serve your clients. We also have one of the lower attrition rates in the industry due to our innovative agent technology, advanced digital learning process, and amazing company culture.

How Omni Interactions outshines the competition

Other BPOs are not able to achieve the low cost, high flexibility, and high customer satisfaction that Omni Interactions can deliver. We are trusted by some of the largest healthcare, insurance, retail, and financial services organizations in the world. We are the fastest-growing BPO in the United States because of our unique business model which utilized remote brand ambassadors and highly skilled talent.

Omni Interactions company structure

We are a boutique BPO that services some of the most well-known Fortune 500 companies across the globe. Our leadership team were the original pioneers in work-from-home call center services and have a combined 160+ years of call center experience and 120+ years of experience with deploying the remote contact center model.

Sample highlight service offering of Omni Interactions

Set up a call with our team to see if we can save you 25%. If we can't we will send you a $100 gift card.


820 South Monaco Parkway #164, 80224, Denver, CO

Public or Private


Seats or staff




  • Construction Renovation
  • Consumer Services
  • Ecommerce
  • Education
  • Educational Businesses
  • Energy
  • Entertainment
  • Financial Services
  • Food & Beverage
  • Government
  • Hardware Tech/IT
  • Healthcare
  • Hospitality
  • Manufacturing
  • Non Profit
  • Others
  • Pharmaceutical
  • Public Utilities
  • Real Estate
  • Retail
  • SaaS
  • Software Tech/IT
  • Transportation
  • Travel
  • Utilities




Year Founded


Countries of fulfillment
  • Guatemala
  • United States
  • Customer Service
  • Full service BPO
  • Seat Leasing BPO
Contact information


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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 2,300+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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