Omni Interactions

Founded in 2016, Omni Interactions is the fastest-growing managed services provider of outsourced customer experience solutions. With over 120 years of combined C-suite experience providing work-from-home customer service solutions, Omni Interactions has developed a unique business model built around the gig economy and innovative cloud-based technology that empowers remote brand ambassadors to provide on-demand, scalable, omnichannel customer experience at a lower cost. Learn more at https://omniinteractions.com/

What Omni Interactions offers its clients

We save clients 25% on customer experience operating costs while improving customer satisfaction. We specialize in seasonal work and can help clients with spikes in volume whether it be a busy season, one day out of the week, overnights and weekends, or a short-term project. We have a proprietary sourcing model for finding the best remote brand ambassadors to serve your clients. We also have one of the lower attrition rates in the industry due to our innovative agent technology, advanced digital learning process, and amazing company culture.

How Omni Interactions outshines the competition

Other BPOs are not able to achieve the low cost, high flexibility, and high customer satisfaction that Omni Interactions can deliver. We are trusted by some of the largest healthcare, insurance, retail, and financial services organizations in the world. We are the fastest-growing BPO in the United States because of our unique business model which utilized remote brand ambassadors and highly skilled talent.

Omni Interactions company structure

We are a boutique BPO that services some of the most well-known Fortune 500 companies across the globe. Our leadership team were the original pioneers in work-from-home call center services and have a combined 160+ years of call center experience and 120+ years of experience with deploying the remote contact center model.

Sample highlight service offering of Omni Interactions

Set up a call with our team to see if we can save you 25%. If we can't we will send you a $100 gift card.