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CanadaDirect

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About

CanadaDirect is a leading integrated marketing solutions provider with 30 years of proven experience. CanadaDirect is an end-to-end partner of choice for many multinational Canadian brands in contact center sales solutions, and affinity marketing services.

CanadaDirect helps organizations create positive brand experiences that engage customers to deliver measurable results, profitability and customer loyalty. CanadaDirect has 4 contact centers in Canada and 1 site in Cebu, Philippines, with near-shore LATAM sites planned in the near future. We are a leading outbound solution provider with over 600 acquisition and demand generation specialists, CanadaDirect offers both inbound and outbound sales, retention, loyalty and other outbound calling services. All of CanadaDirect’s contact centers are PCI Level 1 Certified.

Headquarters

-

Public or Private

Private

Seats or staff

501-1,000

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Domain Authority

6

Site traffic

161

OA ranking

-

Glassdoor rating

2.9

CrunchBase ranking

-

Details

Executive

Alain Harari, President & CEO

Year Founded

1987

Countries of fulfillment

-

Sectors

-

Contact information

1-855-422-0384

https://www.canadadirect.ca/

Social media

About CanadaDirect: Review and comparison

CanadaDirect is a marketing solutions company that serves multinational Canadian brands. The company believes in giving every client a positive experience by providing incredible results.

CanadaDirect is innovative and is passionate about changing the landscape of telemarketing.  The company’s combined use of proven techniques and new technology has created a successful process. They assist other businesses in creating and retaining customers, along with other vital services.

CanadaDirect Outsourcing

The marketing solution’s firm has its headquarters in the city of Montreal in Quebec, Canada. 

The company boasts PCI Level 1 Certified contact centers, both within Canada and abroad. There are four call centers located in Canada and one in Cebu, Philippines. 

CanadaDirect was founded in 1987 and employs between 501 and 1,000 workers.

CanadaDirect’s BPO services and pricings

CanadaDirect offers many services in their call centers. Outbound services include:

  • Customer Acquisition and Sales
  • Customer Retention
  • Welcome Calls
  • Callbacks
  • Lead Generation
  • Appointment Setting
  • Fundraising
  • Surveys
  • Collections
  • Account Management

CanadaDirect’s inbound services include:

  • Customer care/customer service
  • Upselling
  • Cross-Selling

Inbound services mostly utilize VAS technology, which means there is 100% script adherence, improved customer satisfaction, and increased customer loyalty. 

CanadaDirect’s pricing

The company does not publish its prices, but they request that you schedule a consultation. This is so they can customize their offer to your needs.

How CanadaDirect outshines its competition

CanadaDirect is a value-driven organization that believes in accountability, innovation, excellence, integrity, and passion. 

Having been in business for more than 30 years, the firm has built a large customer base of Canadian companies. 

Not only does CanadaDirect provide proven and client-oriented results, but the company has a unique edge over other marketing and BPO firms. They use VAS technology or Voice Assistant Solution. This adds an extra edge in the contact centers by combining technology with human intelligence.

This BPO believes in creating the “perfect call, every time.” This is evident through the positive feedback from clients and employees alike.

Key executives

Alain Harari (CEO and President)

Alain Harari has been with the company for 34 years, making him an expert in marketing solutions. Before this position, Harari was Eastern Canada’s Regional Manager at IBM. 

Hadi Tchekiken (COO/CIO)

Hadi Tchekiken also has a long tenure with this company, joining them in 2002 as CIO and adding COO to his title in 2016. For 19 years, he has been an integral part of CanadaDirect. 

Michael Harari (Vice President, Client Relations)

The son of the CEO, Michael Harari is more than qualified in his own right to lead this company. Michael graduated from Concordia University and is in charge of the contact center solutions. 

CanadaDirect reviews and comparisons

This BPO has incredible client reviews and testimonials. Their Voice Assistant Solution technology gives them a definitive edge over the competition, and the company’s passion for contact center solutions shows in every interaction. 

This firm has experience in both B2B (Business to Business) and B2C (Business to Customer) interactions, along with telecom, financial, insurance, automotive, and collections industries and many more. CanadaDirect is an obvious choice for any business needing a proven marketing solutions firm. 

CanadaDirect’s contact information

CanadaDirect’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1-855-422-0384.

References

https://www.glassdoor.com/Overview/Working-at-CanadaDirect-Database-Marketing-EI_IE480051.11,42.htm

https://www.crunchbase.com/organization/canadadirect

CanadaDirect news, podcast & articles

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CanadaDirect videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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