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Genesys

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About

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

Headquarters

-

Public or Private

Private

Seats or staff

1,001-5,000

Revenue

$1 to $2 billion (USD)

Industries

-

Highlights

Domain Authority

79

Site traffic

3,940

OA ranking

-

Glassdoor rating

4.2

CrunchBase ranking

-

Details

Executive

Tony Bates, CEO

Year Founded

1990

Countries of fulfillment

-

Sectors

-

Contact information

1.888.436.3797

https://www.genesys.com/en-sg

Social media

About Genesys: Review and comparison

Genesys is a call-center and workforce management platform and Business Process Outsourcing (BPO) provider based in Daly City, CA, near San Francisco. They have provided more than 70 billion outstanding customer experiences annually for organizations in over 100 countries. 

It’s technology connects each customer interaction from marketing to customer service through the power of the cloud and AI. Not only does the BPO seek to create meaningful experiences for customers, but also for the employees of its clients.  

The company seeks to develop customer trust and loyalty through its innovative and modernized “Experience as a Service” technology. Organizations of any size can provide customer interactions characterized by empathy and true personalization. 

Genesys Outsourcing

Headquartered in Daly City, CA, Genesys is a global company with locations from Galway to Chennai. They take pride in providing the best customer-centric service platform available. Whether small, mid-size, or large, any company can find an optimal platform solution for its customer service needs. 

Genesys’s BPO services and pricings

Genesys offers a wide range of services that can be customized to fit the needs of a variety of companies, whether financial, product, or service-based. 

Genesys’ dynamic and innovative customer service products include:

  • Contact center software
    • ACD
    • IVR
    • Inbound/outbound
    • Voice services
  • Artificial intelligence and automation
    • Chatbots
    • Voice bots
    • Predictive engagement
    • Predictive routing
  • Analytics and reporting
    • Employee performance management
    • Reporting integration and export
    • Speech and text analytics
  • Digital customer engagement
    • Chatbots
    • Email
    • Co-browse and screen share
    • SMS messaging
    • Web messaging
  • Integrations
    • Cloud CX
    • Cloud CX Salesforce
    • Cloud Multicloud CX
  • Workforce engagement management
    • Employee performance management 
    • Gamification
    • Long-term workforce planning
    • Quality assurance and monitoring
    • Speech and text analytics
    • Workforce forecasting and scheduling

Genesys’ pricing

Genesys offers pricing plans for businesses of all sizes, whether a global organization, a small business, or a mid-size company. Flexible plans allow clients to choose from the services that meet their needs. 

How Genesys outshines its competition

Genesys has been in the customer service industry for years and understands the needs of businesses working in a global economy. Because of this, they are a leader in providing a customer experience that keeps customers loyal through building trust. Clients can build their organization by delighting customers with a personalized experience. 

The BPO provides clients with scalable services. One size does not fit all and the customer service and workforce management products can be tailored to businesses of all scales. 

 

Key executives

Tony Bates (CEO)

Based out of San Francisco, Tony Bates has been the CEO of Genesys since May of 2019. He brings many years of leadership to his role having held trusted executive positions at several well-known organizations. He is dedicated to creating the very best in customer experiences for Genesys clients.

Keith Pierce (senior vice president of corporate marketing)

Keith has lived across the globe and brings a global perspective to management and marketing. His career includes experience in politics, journalism, corporate sales, and marketing. 

 

Genesys reviews and comparisons

“Genesys understood our business better than anyone else, and what it would take to delight our customers. There was a personal touch that made us realize we had a true, long-term partner in Genesys.” Ian Roberts, Operations Leader, Quicken.

 

Genesys’s contact information

Genesys’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1.888.436.3797.

References

https://www.crunchbase.com/organization/genesys

https://www.glassdoor.com/Overview/Working-at-Genesys-EI_IE10078.11,18.htm

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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