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Infinit-O

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About

Infinit-O has been in the outsourcing industry for over 15 years, building great high-performing teams for our clients. We continuously delight SMBs across the world, providing domain expertise in Customer Experience, Engineering and Technology, Sales and Marketing, Back Office, Data Science, Financial Services, and Healthcare. We delight our partners by providing exceptional value through strategic labor and technology-driven solutions that enable them to achieve their business goals. As evidenced by our industry leading NPS of 75.

What Infinit-O offers its clients

Partnering with Infinit-O offers 5 key benefits:

- Cost Reduction: Expect high quality service and great high-performance teams with 70% operational cost savings

- Scalability: As your business demands shift, so can your Infinit-O

- Access to World-class Talent: Our A+ recruitment process attracts world-class talent with an industry-leading retention rate

- Operational Excellence: Collaborative SLAs and metric-intensive performance

- Trusted Partnership: have confidence with our >97% client retention rate and 75 Net Promoter Score. We're also ISO 27001 & 9001 certified, GDPR, DPA2012 and HIPAA compliant.

How Infinit-O outshines the competition

They partner with the world’s fastest-growing tech, financial services, and healthtech companies who want to scale and advance their brand.
Demonstrated by our world-class Net Promoter Score of 70+, we deliver the highest quality outsourcing services using our unique data driven approach – combining powerful technology and high performance teams within our highly-engaged and agile culture.
Benefits with Infinit-O Partnership:
- Cost Reduction: Save up to 70% operational cost savings
- Scalability: As your business demands shift, so can your Infinit-O teams composed of great,high-performance teams
- Access to World-class Talent: Our A+ recruitment process attracts world-class talent with an industry-leading retention rate
- Operational Excellence: Collaborative SLAs and metric-intensive performance
- Trusted Partnership: have confidence with our >97% client retention rate and 75 Net Promoter Score. We're also ISO 27001 & 9001 certified, GDPR, DPA2012 and HIPAA compliant.

Infinit-O company structure

Infinit-O was founded and incorporated in 2005 by two veterans of the multinational outsourcing industry. Our vision and goal was to help small and medium sized companies around the globe to grow and prosper by enabling them to experience the full benefits of partnering with a transformational and unique outsourcing company.

Sample highlight service offering of Infinit-O

High-quality business solutions, high-performance teams with customized pricing and promotional options available.

Headquarters

9/F SCMC Mall of Asia Arena Annex (MAAX) Building Pasay, NCR 1300, PH

Public or Private

Private

Seats or staff

201-500

Revenue

Unknown / Non-Applicable

Industries
  • Financial Services
  • Healthcare

Highlights

Domain Authority

38

Site traffic

478

OA ranking

-

Glassdoor rating

4.1

CrunchBase ranking

-

Details

Executive

Richard Eldridge, Chairman and CEO

Year Founded

2005

Countries of fulfillment
  • Philippines
Sectors
  • Admin Support
  • Customer Service
  • Finance & Accounting
Contact information

866-727-2504

https://www.infinit-o.com

Social media

About Infinit-O: Review and comparison

Incorporated in 2005, Philippine-based company Infinit-O provides high-value solutions to companies worldwide. They aim to create lasting partnerships with their clients, emphasizing customer satisfaction and tailoring distinct packages to each client’s unique needs. Their solutions include process optimization, outsourcing, and business consulting.

Infinit-O caters to small and medium-sized companies, supporting growth with cutting-edge business processes. Their leadership team boasts over 90 years of experience, giving them a significant advantage in the Philippines’ competitive business process outsourcing (BPO) field.

Infinit-O Outsourcing

Infinit-O is a substantially sized BPO provider with more than 20 employees. They boast revenue of $7 million. Their areas of expertise include healthcare, technology, and financial services. This company prides itself on its quality solutions, including multiple ISO certifications and Six Sigma certified teams.

The Philippines-based company also has certifications in niche fields, including:

  • The Healthcare Information Management Association of the Philippines;
  • The American Academy of Professional Coders;
  • The Healthcare Information and Management Systems Society (HIMSS);
  • The Philippine Trade and Investment Center in Silicon Valley; and
  • ISO Certification on Quality Management Systems and Information Security Management Systems.

With such impressive credentials, Infinit-O can assure its customers of a quality service offering.

Infinit-O’s BPO services and pricings

Inifinit-O offers a comprehensive range of business solutions in four main fields. They include: 

  • Healthcare: Patient support services, medical billing, telemedicine, CDI, the full RCM spectrum are offered. All healthcare services are HIPAA compliant.
  • Financial services: Bookkeeping, accounting, financial analysis, trade reconciliation, mortgage processing are included. 
  • Research: Infinite-O offers research and development support, data analytics, multimedia guidance, and back-office work. 
  • Customer experience: Inbound and outbound services, omnichannel customer care, sales enablement, lead generation are included. 

Infinit-O can help its customers reduce costs, scale up quickly, access top talent, and achieve operational excellence with comprehensive, quality solutions.

Infinit-O’s pricing

Pricing for Infinit-O’s services depends on the type and scale of service being booked. Overall, the company strives to keep costs reasonable to nurture long-term relationships with clients. It’s possible to request an estimate online.

How Infinit-O outshines its competition

Infinit-O has achieved a world-class Net Promoter Score (NPS) of 70+. This is the key metric in measuring their overall satisfaction with the partnership and how likely they are to promote us to other companies. This high NPS rating is a result from the holistic support and assistance that Infinit-O is providing in our client’s daily operations.

-Client Retention Rate of 97%

-17% Attrition Rate (ranking us among industry leaders)

-100% Performance Guarantee vs SLAs

Key executives

Infinit-O reviews and comparisons

With its top-tier leadership and many professional association memberships and certifications, Infinit-O stands out in the world of Philippines BPO. The helpful case studies attest to this high level of success.

Infinit-O’s contact information

Infinit-O’s main headquarters is located in:

9/F SCMC Mall of Asia Arena Annex (MAAX) Building Pasay, NCR 1300, PH

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 866-727-2504.

References

https://www.glassdoor.com/Overview/Working-at-Infinit-O-Global-EI_IE1009594.11,27.htm

Infinit-O news, podcast & articles

Infinit-O videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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