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Infinit-O

About

Inifnit-O has been in the outsourcing industry for over 15 years, building great high-performing teams for our clients. We continuously delight SMBs across the world, providing domain expertise in Healthcare, Finance & Accounting, Research & Data, Customer Support, Information Technology, and Back Office Support. We delight our partners by providing exceptional value through strategic labor and technology-driven solutions that enable them to achieve their business goals. As evidenced by our industry leading NPS of 75.

What Infinit-O offers its clients

Partnering with Infinit-O offers 5 key benefits:

- Cost Reduction: expect high quality service and great high-performance teams with 70% operational cost savings

- Scalability: as your business demands shift, so can your Infinit-O

- Access to World-class Talent: our A+ recruitment process attracts world-class talent with an industry-leading retention rate

- Operational Excellence: collaborative SLAs and metric-intensive performance

- Trusted Partnership: have confidence with our >97% client retention rate and 75 Net Promoter Score. We're also ISO 27001 & 9001 certified, GDPR, DPA2012 and HIPAA compliant.

How Infinit-O outshines the competition

Infinit-O has achieved a world-class Net Promoter Score (NPS) of 75 (2020). This is the key metric in measuring their overall satisfaction with the partnership and how likely they are to promote us to other companies. This high NPS rating is a result from the holistic support and assistance that Infinit-O is providing in our client’s daily operations.

-World-class Net Promoter Score of 75 (2020)
-Client Retention Rate of 97%
-17% Attrition Rate (ranking us among industry leaders)
-100% Performance Guarantee vs SLAs

Infinit-O company structure

Infinit-O was founded and incorporated in 2005 by two veterans of the multinational outsourcing industry. Our vision and goal was to help small and medium sized companies around the globe to grow and prosper by enabling them to experience the full benefits of partnering with a transformational and unique outsourcing company.

Sample highlight service offering of Infinit-O

High-quality business solutions, high-performance teams with customized pricing and promotional options available.

Headquarters

9/F SCMC Mall of Asia Arena Annex (MAAX) Building Pasay, NCR 1300, PH

Public or Private

Private

Seats or staff

201-500

Revenue

-

Industries
  • Financial Services
  • Healthcare

Highlights

Alexa ranking

1,679,391

Domain Authority

38

Site traffic

478

OA ranking

-

Glassdoor rating

4.1

CrunchBase ranking

-

Details

Executive

Florentin Lenoir, Vice President, People Operations and Transformation

Year Founded

2005

Countries of Fulfillment
  • Philippines
Sectors
  • Admin Support
  • Customer Service
  • Finance & Accounting

About Infinit-O: Review and comparison

Incorporated in 2005, Philippine-based company Infinit-O provides high-value solutions to companies worldwide. They aim to create lasting partnerships with their clients, emphasizing customer satisfaction and tailoring distinct packages to each client’s unique needs. Their solutions include process optimization, outsourcing, and business consulting.

Infinit-O caters to small and medium-sized companies, supporting growth with cutting-edge business processes. Their leadership team boasts over 90 years of experience, giving them a significant advantage in the Philippines’ competitive business process outsourcing, BPO, field.

Infinit-O Outsourcing

Infinit-O has a substantially sized BPO provider with more than 20 employees. They boast revenue of $7 million. Their areas of expertise include healthcare, technology, and financial services. This company prides itself on its quality solutions, including multiple ISO certifications and Six Sigma certified teams.

The Philippines-based company also has certifications in niche fields, including:

  • The Healthcare Information Management Association of the Philippines;
  • The American Academy of Professional Coders;
  • The Healthcare Information and Management Systems Society (HIMSS);
  • The Philippine Trade and Investment Center in Silicon Valley; and
  • ISO Certification on Quality Management Systems and Information Security Management Systems.

With such impressive credentials, Infinit-O can assure its customers of a quality service offering.

Infinit-O’s BPO services and pricings

Inifinit-O offers a comprehensive range of business solutions in four main fields. They include: 

  • Healthcare: Patient support services, medical billing, telemedicine, CDI, the full RCM spectrum are offered. All healthcare services are HIPAA compliant.
  • Financial services: Bookkeeping, accounting, financial analysis, trade reconciliation, mortgage processing are included. 
  • Research: Infinite-O offers research and development support, data analytics, multimedia guidance, and back-office work. 
  • Customer experience: Inbound and outbound services, omnichannel customer care, sales enablement, lead generation are included. 

Infinit-O can help its customers reduce costs, scale up quickly, access top talent, and achieve operational excellence with comprehensive, quality solutions.

Infinit-O’s pricing

Pricing for Infinit-O’s services depends on the type and scale of service being booked. Overall, the company strives to keep costs reasonable to nurture long-term relationships with clients. It’s possible to request an estimate online.

How Infinit-O outshines its competition

Infinit-O defines four pillars of success upon which it builds its enterprise—people, process, security, and technology. Here are some of the things that set them apart:

  • Highly motivated teams,
  • Efficient onboarding,
  • Hands-on HR support,
  • Sourcing and testing for hiring fit,
  • Multiple certifications and professional association memberships,
  • Seamless implementation,
  • Performance guarantees as determined by KPIs,
  • Top collaboration and communication technology,
  • Business continuity plan possibilities,
  • 24/7 global support,
  • Training facilities, including virtual options,
  • Multi-platform expertise,
  • High-security data environment, and
  • Privacy law adherence, including GDPR.

They claim to build teams that can reduce operational costs for their customers by up to 70%.

Key executives

Florentin Lenoir (Vice President, People Operations and Transformation)

Florentin Lenoir is a graduate of the ESC Renes School of Business.

Richard Tan (VP, Client Solutions)

Richard Tan has a history working for big names like Groupon and BDO.

Roland Daniel Ong, CPA (VP, Finance & Administration)

Roland Daniel Ong has more than a decade of professional experience.

Infinit-O reviews and comparisons

With its top-tier leadership and many professional association memberships and certifications, Infinit-O stands out in the world of Philippines BPO. The helpful case studies attest to this high level of success.

Infinit-O’s contact information

Infinit-O’s main headquarters is located in:

9/F SCMC Mall of Asia Arena Annex (MAAX) Building Pasay, NCR 1300, PH

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call US: +1 866-727-2504.

References

https://www.glassdoor.com/Overview/Working-at-Infinit-O-Global-EI_IE1009594.11,27.htm

Infinit-O videos & images

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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