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About Infinit-O

Inifnit-O has been in the outsourcing industry for over 15 years, building great high-performing teams for our clients. We continuously delight SMBs across the world, providing domain expertise in Healthcare, Finance & Accounting, Research & Data, Customer Support, Information Technology, and Back Office Support. We delight our partners by providing exceptional value through strategic labor and technology-driven solutions that enable them to achieve their business goals. As evidenced by our industry leading NPS of 75.

What Infinit-O offers its clients

Partnering with Infinit-O offers 5 key benefits:

- Cost Reduction: expect high quality service and great high-performance teams with 70% operational cost savings

- Scalability: as your business demands shift, so can your Infinit-O

- Access to World-class Talent: our A+ recruitment process attracts world-class talent with an industry-leading retention rate

- Operational Excellence: collaborative SLAs and metric-intensive performance

- Trusted Partnership: have confidence with our >97% client retention rate and 75 Net Promoter Score. We're also ISO 27001 & 9001 certified, GDPR, DPA2012 and HIPAA compliant.

How Infinit-O outshines the competition

Infinit-O has achieved a world-class Net Promoter Score (NPS) of 75 (2020). This is the key metric in measuring their overall satisfaction with the partnership and how likely they are to promote us to other companies. This high NPS rating is a result from the holistic support and assistance that Infinit-O is providing in our client’s daily operations.

-World-class Net Promoter Score of 75 (2020)
-Client Retention Rate of 97%
-17% Attrition Rate (ranking us among industry leaders)
-100% Performance Guarantee vs SLAs

Infinit-O company structure

Infinit-O was founded and incorporated in 2005 by two veterans of the multinational outsourcing industry. Our vision and goal was to help small and medium sized companies around the globe to grow and prosper by enabling them to experience the full benefits of partnering with a transformational and unique outsourcing company.

Sample highlight service offering of Infinit-O

High-quality business solutions, high-performance teams with customized pricing and promotional options available.

A few metrics about Infinit-O

500+
Employees
2005
Since
65%
CSAT

Services offered by Infinit-O

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Infinit-O news, podcast and articles

The Source

CX definition Customer experience, or CX, is the sum of all consumer responses during all…

News

Philippines, June 2021 – Infinit-O has been in the outsourcing industry  for about 16 years…

Podcast

Derek Gallimore interviews Michael Gunion, VP for sales and marketing of Infinit-O. The company has…

The Source

CX definition Customer experience, or CX, is the sum of all consumer responses during all…

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