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eTelecare Services

0.0/5 • Glassdoor rating


We in E Telecare Services globally lead when it comes to customer management. Our talented and dedicated team of individuals cater to renowned household brand industries in government, retail, financial services, healthcare, communications and technology.

We are passionate and driven about our goal to be able to deliver world class customer service and relationship, day in – day out. We empathize with our clients and understand that they as a business also have their own needs which requires to be addressed and something as delicate as customer service requires utmost care. With the help of our specialists, we are able to assist our clients in being able to balance priorities to be able to grow revenue, improve customer satisfaction and reduce liability.

The E Telecare Services Customer First Principles:

  • Do it right the first time
  • Apply the L-E-A-R-N experience
  • Every encounter with the customer is an extraordinary experience
  • First things first
  • The agent sharpens the saw


We at E Telecare Services are driven to provide our clients, and their clients to provide world-class quality, efficient and excellent customer service. We have a made a commitment to grow together not only professionally but better as individuals. We are a company that cares and has love for the community that we encourage each and everyone to participate in sharing what we have through annual community outreach programs and activities. We strive to feed the hungry by distributing food, as well as providing clothing and educational supplies to our younger, less fortunate brothers and sisters here in our beloved Cebu City.




Public or Private


Seats or staff



$25 mil. - $50 mil.





Mark Albao, Owner

Year Founded


Countries of fulfillment




Contact information

(+61) 2 8073 4100

About eTelecare Services: Review and comparison

eTelecare presents itself as a professional resource for companies searching the BPO, business process outsourcing, and market. It is proud of its client base in government, retail, healthcare, communication, technology, and the financial hub.

What began as a one-person operation in 2014 has grown into a multi-million dollar BPO company that manages sales, tech support, customer care and provides inbound and outbound services such as telemarketing, appointment solutions with about 300 staff. 

Located in Cebu City, Philippines, Owner Mark Albano has built a high standard and professional company to assist and transition companies effortlessly into new business opportunities.

eTelecare Services Outsourcing

Their success is partly due to their eTelecare Service principles, which consist of:

  • Do it right the first time
  • Apply the L-E-A-R-N experience
  • Every encounter with the customer is an extraordinary experience
  • First things first
  • The agent sharpens the saw

This model ensures that each customer care specialist prioritizes client needs to benefit from exponential revenue growth, client care building, and valuable professional resources.

eTelecare specializes in Call Center services, IT services, Customer Care services, and Sales representatives, all backed by PCL Level 1 certification.

PCI Level 1 certification is a standard that requires a yearly review by a third party (QSA) Qualified Security Assessor and is a vital consideration in a world of high online credit fraud.

eTelecare Services’s BPO services and pricings

eTelecare is a strong contender in the BPO market. It offers top-notch services and expertise with 24-hour support services. The company has the potential and capabilities to expand its business and has facilities to house future progress and staff.

Staff team building to meet client expectations is a strong driving force behind their standard. They also invest in their community by donating to local causes such as food, clothing, and education.

With their comprehensive programs and innovative service options, eTelecare can create and massage services packages specific to their clients’ needs.

How eTelecare Services outshines its competition

A pivotal element to eTelecare’s success and potential is apparent on their website. The information communicates that the company understands the BPO market, its clients, and the tools required for successful ventures in the industry.

eTelecare validates concerns that a potential client echoes when expanding into foreign territory by investing in the security certification. 

Also, a company that invests in its employees and community speaks to a moral compass often lacking in a faceless business environment.

Key executives

Mark Albano (Owner and Head of Business Development)

Owner and Head of Business Development, Mark Albano, shares his self-styled business acumen in the outsourcing and offshore industry. He prides himself on creating and achieving success by developing a dynamic sales and management team and an accomplished contact center that helps clients succeed in the offshore industry.

eTelecare Services reviews and comparisons

eTelecare is a professional BPO center with enormous potential for continued growth in Cebu City, Philippines, and the global market. Employee reviews attest that eTelecare invests in top professional staff who enjoy their job and develop a lasting bond with current and future clients.

eTelecare Services’s contact information

eTelecare Services’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (+61) 2 8073 4100.

eTelecare Services news, podcast & articles

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eTelecare Services videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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