eTelecare Services

eTelecare presents itself as a professional resource for companies searching the BPO, business process outsourcing, and market. It is proud of its client base in government, retail, healthcare, communication, technology, and the financial hub.

What began as a one-person operation in 2014 has grown into a multi-million dollar BPO company that manages sales, tech support, customer care and provides inbound and outbound services such as telemarketing, appointment solutions with about 300 staff. 

Located in Cebu City, Philippines, Owner Mark Albano has built a high standard and professional company to assist and transition companies effortlessly into new business opportunities.

Their success is partly due to their eTelecare Service principles, which consist of:

• Do it right the first time
• Apply the L-E-A-R-N experience
• Every encounter with the customer is an extraordinary experience
• First things first
• The agent sharpens the saw
• TEAMWORK

This model ensures that each customer care specialist prioritizes client needs to benefit from exponential revenue growth, client care building, and valuable professional resources.

eTelecare specializes in Call Center services, IT services, Customer Care services, and Sales representatives, all backed by PCL Level 1 certification.

PCI Level 1 certification is a standard that requires a yearly review by a third party (QSA) Qualified Security Assessor and is a vital consideration in a world of high online credit fraud.

eTelecare is a strong contender in the BPO market. It offers top-notch services and expertise with 24-hour support services. The company has the potential and capabilities to expand its business and has facilities to house future progress and staff.

Staff team building to meet client expectations is a strong driving force behind their standard. They also invest in their community by donating to local causes such as food, clothing, and education.

With their comprehensive programs and innovative service options, eTelecare can create and massage services packages specific to their clients’ needs.

A pivotal element to eTelecare’s success and potential is apparent on their website. The information communicates that the company understands the BPO market, its clients, and the tools required for successful ventures in the industry.

eTelecare validates concerns that a potential client echoes when expanding into foreign territory by investing in the security certification. 

Also, a company that invests in its employees and community speaks to a moral compass often lacking in a faceless business environment.

Mark Albano (Owner and Head of Business Development)

Owner and Head of Business Development, Mark Albano, shares his self-styled business acumen in the outsourcing and offshore industry. He prides himself on creating and achieving success by developing a dynamic sales and management team and an accomplished contact center that helps clients succeed in the offshore industry.

eTelecare is a professional BPO center with enormous potential for continued growth in Cebu City, Philippines, and the global market. Employee reviews attest that eTelecare invests in top professional staff who enjoy their job and develop a lasting bond with current and future clients.

eTelecare Services’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://etelecareservices.com/

LinkedIn https://www.linkedin.com/company/e-telecare-services/?trk=company_logo

Facebook https://www.facebook.com/ETelecareServices/

In addition, you may email them at [email protected] or call (+61) 2 8073 4100.