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eTelecare Services


We in E Telecare Services globally lead when it comes to customer management. Our talented and dedicated team of individuals cater to renowned household brand industries in government, retail, financial services, healthcare, communications and technology.

We are passionate and driven about our goal to be able to deliver world class customer service and relationship, day in – day out. We empathize with our clients and understand that they as a business also have their own needs which requires to be addressed and something as delicate as customer service requires utmost care. With the help of our specialists, we are able to assist our clients in being able to balance priorities to be able to grow revenue, improve customer satisfaction and reduce liability.

The E Telecare Services Customer First Principles:

  • Do it right the first time
  • Apply the L-E-A-R-N experience
  • Every encounter with the customer is an extraordinary experience
  • First things first
  • The agent sharpens the saw


We at E Telecare Services are driven to provide our clients, and their clients to provide world-class quality, efficient and excellent customer service. We have a made a commitment to grow together not only professionally but better as individuals. We are a company that cares and has love for the community that we encourage each and everyone to participate in sharing what we have through annual community outreach programs and activities. We strive to feed the hungry by distributing food, as well as providing clothing and educational supplies to our younger, less fortunate brothers and sisters here in our beloved Cebu City.




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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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