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5.0/5 • Glassdoor rating


Call Answering and Web Chat from The Phone Answering Specialists.

If you don’t know us already, we’re Verbatim. A phone answering and web chat service, here to answer any calls made to your business just as they should be – in a friendly and professional manner. With over 23 years of experience, we’re here to improve your service levels and give the personal touch to your organisation, meaning no more missed sales enquiries and no more need to rely on a dreaded answer phone.



Public or Private


Seats or staff



$5 mil. - $10 mil.





Nick East, Director of Operations

Year Founded


Countries of fulfillment




Contact information

01635 576070

About Verbatim: Review and comparison

Founded in 1997 and headquartered in Newbury, Berkshire, United Kingdom, Verbatim Telephone Answering Service operates as a business process outsourcing (BPO) company. Tackling all tasks from web support to help desk, they work with businesses globally to provide good customer service.

As they state on their website, you never know how much business you are losing due to missed phone calls. That’s where Verbatim Telephone Answering Service comes in. With a variety of customer service-oriented services, they help companies stay on track to achieve their goals.

With 50 employees, Verbatim Telephone Answering Service is a small BPO. However, with the rise in demand for outsourcing customer service, the company will likely continue to grow to meet industry needs in future years.

Verbatim Outsourcing

The company provides services to businesses everywhere with 23 years of experience. Having experts in the field of customer service allows them to increase business for those they serve. As a result, there are both happy customers and happy business owners.

Not only does Verbatim Telephone Answering Service provide paid assistance to companies, but they also offer free online tutorials to help get staff up to date on new customer service trends. This free service allows companies to stay on top of things on all different teams.

Verbatim’s BPO services and pricings

As a company, Verbatim Telephone Answering Service provides various options for helping their clients with all customer service needs. Some of these include:

  • Telephone Answering Service
  • Call Answering for Business
  • Virtual Switchboard
  • Call Center Operations
  • Overflow Call Answering
  • Customer Service Training
  • 24 Hour Emergency Call Out
  • Virtual Reception Service
  • Virtual Receptionist

This list is not comprehensive and frequently changes to adapt to trends in the industry and client needs.

Verbatim Telephone Answering Services pricing

The cost for customer service assistance through Verbatim Telephone Answering Service varies by need. The company offers several different package options, including:

  • 25 minutes per month
  • 75 minutes per month
  • 150 minutes per month
  • 1,250 minutes per month

The price for each package varies between $60 and $1,300. There is also a separate fee for additional minutes accumulated.

How Verbatim outshines its competition

With a focus on customer service, the firm has a stronghold on the industry. As a follower of all new trends in the industry, they can assist companies with communication needs and win over customers as they do it. Having this service to fall back on during heavy call volume times allows companies to keep business flowing.

Key executives

Nick East (Director of Operations)

Nick East has been with Verbatim Telephone Answering Service since 2004 and has served in the position of Director of Operations since starting at the company. 

Sarah Berrington (Finance Controller)

Sarah Berrington has worked with the company since 1999, fulfilling the role of Finance Controller during her employment.

Verbatim reviews and comparisons

With a long history of supporting their clients and the businesses they serve, Verbatim Telephone Answering Service has earned a positive reputation for itself. With high-quality work and a focus on new trends in the industry, they can move companies in a forward motion towards higher success. 

Verbatim’s contact information

Verbatim’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 01635 576070.

Verbatim news, podcast & articles

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Verbatim videos & images

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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