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0.0/5 • Glassdoor rating


NovusCall has been serving hundreds of businesses nationwide since 2006. We only hire the best receptionists, and train them on your company’s procedures. This ensures only the best receptionists are welcoming your customers. NovusCall’s Live Virtual Receptionists can manage all Incoming and/or Outgoing calls, Order Processing, Appointment Scheduling, CRM Maintenance and other services for your company. You provide the call handling instructions – we do the rest. Our Receptionists are available to answer your business calls from 7:00 am to 6:00 pm Mountain Time. (6:00 am – 5:00 pm Pacific, 8:00 am – 7:00 pm Central, 9:00 am – 8:00 pm Eastern).



Public or Private


Seats or staff



$1 mil. - $5 mil.





Nicole Vaughn, Director of Operations

Year Founded


Countries of fulfillment




Contact information


About NOVUSCALL: Review and comparison

NovusCall is an innovative telephone answering and Business Process Outsourcing (BPO) service provider headquartered in Orem, Utah. The firm has provided its services for hundreds of businesses nationwide since 2006. 

They prioritize giving their clients the best live receptionist teams to help businesses offer their customers high-quality assistance for their business needs. 

Since its inception, NovusCall has adapted its service hours for several North American time zones. The current company size is between 11 and 50 employees, and their last reported revenue is $1 million

NOVUSCALL Outsourcing

This firm prioritizes choosing the best receptionists for their phone answering teams to help clients save time and money when managing customers and other office duties while meeting high-priority goals. They handle all business phone call-related services during Mountain, Pacific, Central, and Eastern time zones.

NOVUSCALL’s BPO services and pricings

NovusCall is a dynamic outsourcing solution that provides the following services:

  • Live Receptionist Services
  • Incoming Calls
  • Outgoing Calls
  • CRM Maintenance
  • Order Processing
  • Appointment Scheduling
  • Virtual Faxing
  • Toll-Free Number Setup

The firm also provides services to different professional industries or niches and dedicates time training its employees to follow a client company’s business procedures.

NovusCall’s pricing

NovusCall offers three pricing plans: Starter, Entrepreneur, and Business. Payments for each plan are on a “Per Call” basis instead of per minute to help clients save money on each call and deliver the best services for their customers. 

The differences between the starter and premium plans include the number of minutes, calls, and voicemail boxes, log call reports, and the creation of toll-free numbers.

NovusCall offers a seven-day free trial for their services and a fast setup without signing any contracts. They also allow a 30-day notice if you decide on canceling their services. 

How NOVUSCALL outshines its competition

NovusCall prioritizes delivering the best call-handling services for businesses of any size. Their model for achieving success includes:

  • Training receptionist teams to create a natural call flow that matches the culture and goals of a client’s business;
  • Offering payment plans per call to help clients save money and give team members more time to resolve customer’s issues;
  • Providing fast setup within hours;
  • Informing clients about the details of a call in email format, regardless of the call outcome

NovusCall also offers services for updating a client’s availability and overseeing their stats to create flexible plans.

Key executives

Nicole Vaughn (Director of Operations)

Nicole Vaughn has been NovusCall’s Director of Operations since 2015. She serves as the in-house HR liaison for employees and clients, manages the firm’s daily operations, and has over 11 years of business relationship-building experience.

Greg Capson (CEO)

Greg Capson has been NovusCall’s Chief Executive Officer (CEO) since 2006. He has a background in business management and finance, has worked in the telecommunications and healthcare industries, and has over 30 years of entrepreneurship.

Erik Johnson (CTO)

Erik Johnson has been NovusCall’s Chief Technical Officer (CTO) since 2006. He has over 15 years of experience working in the telecommunications industry and has extensive call center knowledge.

NOVUSCALL reviews and comparisons

NovusCall is an innovative telephone answering and BPO service provider in Utah. Although we currently don’t have reviews for NovusCall, we suggest comparing it with other moderately-sized US-based receptionist service providers that provide services globally and nationwide. 

You can also browse through their testimonials to see how other businesses benefited from their services.

NOVUSCALL’s contact information

NOVUSCALL’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call 866-364-0971.


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