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What to look for in an outsourcing partner

Choosing an excellent outsourcing partner can be confusing and difficult. There are various factors to consider including their location, culture, available technology, cost, and service quality, among others.

More importantly, you’ll want to find the best service provider that fits your needs and who will look out for your brand’s best interest.  

Outsourcing definition

Outsourcing is the practice of engaging with a third-party service provider to perform services that were traditionally done by the company’s in-house employees. This may include a wide range of tasks — from back-office support to manufacturing.

With the help of an outsourced team, you can gain access to experts in a particular field— no matter where they live. Your internal staff can also now focus on doing the tasks where they are most effective.

How can an outsourcing firm help your company?

Businesses often outsource to improve their service and to cut costs. This strategy allows companies to rely on the service providers’ expertise in performing their outsourced business functions efficiently.

Corporations often decide to outsource their supporting functions to help focus their in-house resources on their core tasks. However, small and medium-sized enterprises often outsource due to their inability to hire full-time staff to perform specific jobs.

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Additionally, more companies are taking advantage of outsourcing for innovation. By relying on established BPO firm such as Booth and Partners, an organization could free up its resources and redirect them to projects that will deliver higher income for its brand.

How can an outsourcing firm help your company?

Qualities of a brilliant outsourcing partner

A brilliant outsourcing partner knows how to deliver your services within your team’s key performance indicators. They help in your business processes so you can just focus on growing and developing your brand.

That is why we have compiled a list of characteristics to carefully examine when you are choosing your long-term outsourcing provider.

Expertise and reliability

In determining the right outsourcing partner for your business, always consider how they used to handle their past projects and clients. Look closely at their portfolios to discover their knowledge and expertise in your industry.

You need to collaborate with a service provider who has a good record of accomplishments. A company with an excellent backup plan in place is also ideal in case something unexpected happens on your project. 

Complete resources

It is also crucial to check records and visit your outsourcing provider regularly. This will help you see if they have complete resources and the latest technology you’ll need for your tasks.

It is ideal to hire a provider who has the capacity and the expertise to carry out your business strategies properly and effectively. This will assist in improving your brand’s overall efficiency and eliminating misunderstandings and mistakes. 

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Flexibility

Enlist an outsourcing firm that can work with your business structure. After all, the main reason why you are looking for an outsourcing partner is to make your workload easier. 

The partner you choose must have the flexibility to meet your current requirements. Consider how the different business models, communication options, and time zones can work together to fit your needs.

Transparency

Transparency and effective communication are essential in keeping a healthy working relationship between your company and your service provider. This is especially relevant since your outsourcing partner is a remote extension of your team. 

Outsourcing requires constant communication to ensure that the processes are being fulfilled as agreed. Collaborate with a company that understands your business and is easy to communicate with. 

Dedication to quality service

Providing a quality service is the common goal of almost all establishments. Hire an outsourcing partner with a clear idea of the processes within your company and assures quality in their service. 

Additionally, you need to create a list of what you would expect from your provider. You can document this properly to use when reviewing and evaluating their service later on.

Cost savings

Usually, labor and operations can be obtained at a lower price in developing countries. Because of this, outsourcing has become a cost-saving approach for industries across the globe.

In choosing an outsourcing partner, you should take into account the quality of service that they can deliver. Make sure that your chosen outsourcing partner is not sacrificing the quality of services that it delivers to make up for the affordable cost that they are offering. 

Qualities of a brilliant outsourcing partner

Data security compliance

An outsourcing firm that offers data security services can help keep your systems protected and updated. They can also help you build an effective strategy that addresses your business’ compliance and data management. 

It is ideal to hire a service provider that can create a multi-cloud solution for your company. Your outsourcing partner will assist your team in staying compliant with various security requirements and make data accessible to everyone in your organization.

High NPS

A high Net Promoter Score (NPS) is an important trait to look for when searching for an outsourcing partner. This performance indicator will help you assess which outsourcing firm offers quality service by the number of their satisfied clients.

Working with a company with high NPS helps you feel confident with their performance. Since they have served their previous partners well, you can be assured that they will do the same for your business.

Collaborate with Infinit-O for your outsourcing needs

Many factors go into deciding which outsourcing provider should you work with to help your business. Infinit-O could be an excellent partner for you.

Infinit-O’s main goal has always been to create long-lasting relationships with its clients through a strong combination of consultancy, process optimization, and outsourced services. With the use of the latest available technology, they guarantee excellent service for their partners.

Partnering with Infinit-O guarantees these five key benefits:

  • Cost reduction. High-quality service and highly-skilled teams with 70% operational cost savings
  • Scalability. Infinit-O can easily respond to every shift your business demands. 
  • Access to world-class talent. Infinit-O’s A+ recruitment process attracts world-class talent with an industry-leading retention rate
  • Operational excellence. Collaborative SLAs and metric-intensive performance
  • Trusted partnership. Have confidence in Infinit-O’s >97% client retention rate and 75 Net Promoter Score. The outsourcing company is also ISO 27001 & 9001 certified, GDPR, and HIPAA compliant.

Push your company to its full potential now with Infinit-O.

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.