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Nexa

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About

Nexa is an industry-leading, 24/7 virtual receptionist service with operations across the United States. We specialize in delivering exceptional customer experiences with tech-centered call answering solutions led by our industry-trained virtual receptionists.

Headquarters

-

Public or Private

Private

Seats or staff

51-200

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Domain Authority

43

Site traffic

1,554

OA ranking

-

Glassdoor rating

4.3

CrunchBase ranking

-

Details

Executive

Adrian Gold, CEO

Year Founded

1982

Countries of fulfillment

-

Sectors

-

Contact information

602.234.0111

https://nexa.com

Social media

About Nexa: Review and comparison

Nexa is a Business Process Outsourcing (BPO) provider that offers call answering, inbound and outbound sales, intake, customer support via live chat and text, and more. Nexa is headquartered in Phoenix, Arizona, and has been providing high-quality, consistent, and affordable outsourcing solutions to clients throughout the United States since 1982. 

Nexa provides a variety of BPO services to “help grow revenue and deliver a premium customer experience for businesses of all sizes.” The BPO company’s core values include integrity, diversity, obsession with clients’ growth, accountability, and teamwork. 

Nexa has over 30 years of experience in the BPO industry. Since its inception in 1982 as Answer 1 Communications, Nexa has supported a diverse and growing client base across the United States, including household names like Fuze and The Icee Company. The company currently employs between 50-200 people.

Nexa Outsourcing

The Nexa team is committed to client satisfaction and success. They harness a people-powered approach to BPO services while harnessing the power of integration to streamline business operations. By integrating software that businesses already use—like Shopify, Quickbooks, and Gmail—into their state-of-the-art Nexa client portal, the firm enhances productivity and ease of use. 

Live chat and text customer support sets Nexa apart from the competition. The company acquired Client Chat Live in Q3 of 2021, allowing them to add live, people-based customer support services in addition to their other services. Their emphasis on people-powered business primarily drives their position as a leader in the BPO industry.

Nexa’s BPO services and pricings

Nexa provides various BPO offers that allow business owners to shed the weight of administration, scheduling, and customer support. They offer the following services:

  • 24/7 US-Based Call Answering throughout the year
  • Appointment Scheduling
  • Lead Qualification
  • CRM Integration
  • Calendar Integration
  • Inbound and Outbound Sales
  • Live Customer Support Chat and Text Messaging
  • Client and Patient Intake

Nexa’s services currently power over 5,000 clients, and Nexa offers its services to a variety of industries, including home services (HVAC companies, electricians, and plumbers), healthcare, legal, real estate, retail, eCommerce, and many others.

Nexa’s pricing

Nexa offers a variety of bundled services with specific price points. For instance, their Nexa Bundled 20 plan costs $70.00 per month, while their Nexa Voice 500 package costs $900.00 per month. A variety of other bundles fall within this price range, and each bundle offers a unique slate of features.

How Nexa outshines its competition

Nexa’s development of a healthy, thriving work culture that benefits both employees and clients is one of the most prominent features of its business model. Their corporate values include:

  • Integrity, where employees do the right thing regardless of who’s watching;
  • Diversity, which allows employees and clients to celebrate the team’s unique backgrounds;
  • Obsession with the growth and success of their clients, their employees, and Nexa as a whole;
  • Accountability, where employees feel empowered to facilitate client and team success; 
  • Teamwork and the commitment to succeed together.

These core values support their growing client base, leading to some impressive testimonials.

Key executives

Jeff Mosler (CEO)

Jeff Mosler has served as Chief Executive Officer at Nexa since March of 2021. Before joining the Nexa team, Mosler served as the COO at Main Street Hub (which was acquired by GoDaddy) for three years. 

Sandi Valdovinos (CPO)

As the first-ever Chief People Officer at Nexa, Sandi Valdovinos joined the team in July of 2021. Valdovinos operates the entire Human Resources department.

Nexa reviews and comparisons

Nexa’s services, their integration of existing technologies, and their cultivated work culture offer businesses across the United States a chance to outsource their administrative, sales, customer support, and other duties to a qualified and dynamic firm. While we don’t currently have access to any reviews of Nexa, we suggest comparing their services and pricing to other large BPO solutions providers in the United States.

Nexa’s contact information

Nexa’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 602.234.0111.

References

https://www.glassdoor.com/Overview/Working-at-Nexa-EI_IE1083646.11,15.htm

https://www.crunchbase.com/organization/nexa

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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