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5.0/5 • Glassdoor rating


MiXBS, a cloud-based modern contact centre platform designed to make your life easier. With MiXBS you can improve your customer´s experience and support the growth of your business, without the high costs normally associated with expanding.

Why waste time and resources managing an infrastructure, when you can use our agents’ network that can provide support any way you want (connecting a call to your global customer care experts, initiating an SMS, e-mail or social media dialogue) in over 24 languages, adapted to reflect your company personality.

With MiXBS you will get support 24/7, 365 days a year with total transparency in the process and access to all ad hoc reports, at the most competitive pricing in the US and EU markets!

What MiXBS offers its clients

- Scaling customer support to markets in any country with native speakers (through our distributed human and cloud-based technical resources),
- Management of the complete customer service cycle, including the analysis, possible optimization of existing business processes and the building of new ones,
- Full outsourcing of all customer service processes and operating costs, while maintaining global transparency,
- Unprecedented flexibility of resources, both human and technical, as well as solving other tasks set by our partner.

How MiXBS outshines the competition

Skilled and Trained Agents: Mixbs hires skilled and well-trained agents who possess excellent communication and problem-solving skills.

Technology and Infrastructure: MiXBS uses the latest technology and infrastructure to ensure smooth operations and efficient handling of enquiries. This includes up-to-date software and hardware, call routing and tracking systems, and effective CRM (customer relationship management) tools.

Flexibility and Scalability: We are flexible and scalable to meet the changing needs of our clients. This includes the ability to handle fluctuations in call volume, adapt to new technology, and provide customized solutions to meet specific client requirements.

Quality Assurance: MiXBS has a robust quality assurance program in place to monitor and evaluate the performance of its agents. This includes regular feedback and coaching sessions, performance metrics and KPIs (key performance indicators), and customer satisfaction surveys.

Strong Customer Focus: MiXBS has a customer-centric approach and prioritizes customer satisfaction and loyalty. This includes ensuring prompt and courteous service, effective issue resolution, and continuous improvement of processes and procedures to enhance the customer experience.

MiXBS company structure

MiXBS is a state-of-the-art, cloud-based contact center platform that aims to enhance customers' experiences and facilitate business growth. Sergey Sidorov, a software architect, developed this platform to assist businesses in prospering without incurring the high expenses that typically accompany the expansion.

Sample highlight service offering of MiXBS

Customized pricing to meet the unique requirements of each client.


1150 Nw 72nd Ave Tower , 33126, Miami, Florida

Public or Private


Seats or staff



$500,000 - $1 mil.

  • Consumer Services
  • Digital Marketing
  • IT Services and IT Consulting
  • Recruiting Staffing
  • Software Tech/IT



Nina Konyusheva

Year Founded


Countries of fulfillment
  • Argentina
  • Australia
  • Belgium
  • Brazil
  • Bulgaria
  • Canada
  • Denmark
  • Egypt
  • Finland
  • France
  • Germany
  • Greece
  • Hongkong
  • Hungary
  • Ireland
  • Italy
  • Mexico
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Singapore
  • South Africa
  • Spain
  • Sweden
  • Turkey
  • United Kingdom
  • United States
  • Admin Support
  • Customer Service
  • Full service BPO
  • Human Resource & Legal
  • IT Services and IT Consulting
  • Outsourcing Consultancy
  • Seat Leasing BPO
  • Specialized BPO Vertical
Contact information

+1 (484) 457-8876

About MiXBS: Review and comparison

MiXBS is an advanced cloud-based contact center platform. It is meticulously designed to elevate customer experiences and foster business growth. 

With a strong commitment to flexibility and a passion for groundbreaking solutions, MiXBS is your all-in-one toolset to drive your business growth.

Software architect Sergey Sidorov created this cutting-edge solution that empowers businesses to thrive without the burdensome costs often associated with expansion.

MiXBS Outsourcing

MiXBS agents can provide support in various ways, including connecting calls to your global customer care experts and initiating SMS, email, or social media dialogues, all available in over 24 languages. 

They enhance your current customer service processes, freeing up more of your valuable time and energy so you can focus on business development.

This company makes significant efforts to carefully select top performers from around the world to ensure the consistent excellence of its services. 

By assembling a global team of talented individuals, MiXBS maintains a high service standard regardless of external conditions. 

MiXBS’s BPO services and pricings

Enhance your capabilities to ensure customer satisfaction and seamless business expansion with the MiXBS services below:

  • Contact center – the MiXBS Contact Center efficiently manages multichannel customer support, catering to businesses of all sizes. It facilitates handling inbound and outbound voice and text messages across various communication channels.

MiXBS agents can handle tasks such as:

  • Hotline
  • Customer notification
  • Surveys
  • Claim processing
  • Orders confirmation
  • Tracking the delivery process
  • Product/service adaptation process

MixBS other featured services include virtual assistance and consulting.

How MiXBS outshines its competition

MiXBS surpass in countless ways by meticulously selecting and hiring agents who possess exceptional communication and problem-solving skills. Its team undergoes comprehensive training to ensure they are equipped to deliver top-notch service.

MiXBS leverages cutting-edge technology and infrastructure to ensure seamless operations and efficient handling of inquiries. 

This includes utilizing up-to-date software and hardware, implementing advanced call routing and tracking systems, and effective CRM (customer relationship management) tools. 

MiXBS understands the dynamic nature of its clients’ needs. This contact center company offers flexibility and scalability to accommodate changes in call volume, adapt to emerging technologies, and provide tailored solutions to meet specific client requirements.

Also, MiXBS maintains a robust quality assurance program to monitor and evaluate agent performance.

Regular feedback and coaching sessions, performance metrics, KPIs (key performance indicators), and customer satisfaction surveys contribute to their continuous improvement efforts.

Further, MiXBS’ unwavering commitment is to prioritize customer satisfaction and loyalty. They achieve this through prompt and courteous service, effective issue resolution, and an ongoing focus on enhancing processes and procedures to elevate the overall customer experience.

Key executives

Nina Konyusheva (CEO)

Nina Konyusheva is a highly skilled project and customer experience manager. With her exceptional interpersonal and problem-solving skills, Nina is adept at fostering strong relationships and resolving complex challenges.

MiXBS reviews and comparisons

MiXBS does not have publicly-available reviews at the moment. However, we are confident in the quality of their services and how they strive to ensure customer satisfaction.

Should you have any specific questions or concerns, MiXBS would be more than happy to address them to the best of their abilities.

MiXBS’s contact information

MiXBS’s main headquarters is located in:

1150 Nw 72nd Ave Tower , 33126, Miami, Florida

Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call +1 (484) 457-8876.


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MiXBS videos & images

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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