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13 PRIMES Digital Outsourcing

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About

It is the mission of 13 PRIMES Digital Outsourcing to provide clients with top quality contact center services 24 hours-a-day. We offer offshore outsourcing, focusing on providing our clients with the greatest chance of communicating with their end customers. We do B2B and B2C services including both inbound and outbound calls. We have a dedicated and well trained group of specialists who are able to consistently provide excellent services delivered in a timely and cost-effective manner.

Now more than ever, businesses face the pressures of shrinking budgets and increasing demands. With competition rising, businesses add more money and importance on marketing efforts to keep things afloat and they also need to focus on what will keep the customer satisfied. 13 PRIMES Digital Outsourcing can help you balance all these demands. Our solutions and effective contact center strategies are to ensure that business runs smoothly and effectively, and at a low cost to you.

The Company
13 PRIMES Digital Outsourcing possesses a highly respected group of telemarketing and customer relations specialists who have a total of more than 35 years of combined experience with this industry. We are experts at what we do and will hire only the best agents after a demanding recruitment process. Our operation system is divided according to different professions, so that every applicant is thoroughly scrutinized before sending at your end further ensuring that they are fully qualified and capable of meeting all your goals. Agents carry themselves in a friendly and professional matter projecting only the best image to your clients.

Every department has experts of different field. This helps us in short listing of the quality candidates. The candidates are not only checked upon the academics ground but also on their personality traits.

Hence we can join hands for foremost results.

The company is physically located in Ormoc City, Leyte, Philippines. The facilities include office spaces and a phone center.

The Services
13 PRIMES Digital Outsourcing offers a wide range of contact center service including but not limited to both inbound and outbound calls. The most common needs that we can fulfill are:

Inbound Call Center
• Customer support services
• Order taking services
• Information support services
• Delivery of information and status support
• Technical support services
• Research and survey support

Outbound Call Center
• Telemarketing services
• Appointment setting
• Customer satisfaction survey
• Generate sales leads

Digital Marketing
• Search Engine Optimization
• Search Engine Marketing
• Social Media Marketing

Experience
Outbound – Lead Generation and Survey, Inbound – Customer Support, Inbound – Technical Support, Others

Headquarters

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Public or Private

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Seats or staff

1-50

Revenue

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Industries

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Highlights

Domain Authority

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Site traffic

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OA ranking

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Glassdoor rating

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CrunchBase ranking

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Details

Executive

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Year Founded

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Countries of fulfillment

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Sectors

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Contact information

(+63) 53 561-5766

https://13primes.com/

Social media

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About 13 PRIMES Digital Outsourcing: Review and comparison

13 PRIMES Digital Outsourcing is an excellent customer center outsourcing firm with its headquarters located in Ormoc City, Philippines. Their goal is to help clients build a great communication channel with their customers, thereby ensuring efficient relationships and customer retention. 

13 Prime Digital Outsourcing has provided top-quality contact center services for clients in different niches for several years. The company focuses on helping companies make the best of their stretched sales budget.

They step in by providing a working system ready to engage, convert, and retain customers for business partners. 

13 PRIMES Digital Outsourcing Outsourcing

Contact center services require skill and expertise, which you can only build over time. When it comes to experience, 13 PRIMES Digital Outsourcing stands out. The management team has a combined experience spanning over thirty-five years. 

Asides from experience, 13 PRIMES Digital Outsourcing is home to a wonderful combination of skilled personnel. From telemarketers to customer support experts, 13 PRIMES Digital Outsourcing is a hub for developing customer service experts. 

Hiring talent is not an easy prospect but the team at 13 PRIMES Digital Outsourcing seems to have hacked it. They hire the best across varied technical requirements to make sure they hit all project goals.

13 PRIMES Digital Outsourcing’s BPO services and pricings

13 PRIMES Digital Outsourcing is a leading provider of the following contact center services: 

  • Lead generation from sales
  • Customer appointments schedule
  • Telemarketing services
  • Customer support 
  • Technical support
  • Survey and research services
  • Customer order recipient
  • Customer survey
  • Search engine marketing 
  • Search engine optimization
  • Digital marketing services
  • Outbound and inbound calls
  • Social media marketing

Aside from the above services, the company has experienced specialists who can customize their service offerings to function in any industry, including health, energy, tourism, health, among others. 

13 PRIMES Digital Outsourcing’s pricing 

13 PRIMES Digital Outsourcing offers amazing services, no doubts about that. But some of these services are not exactly similar and have different processes. Therefore, the pricing will differ per the job sophistication. You can, however, get a free quote from the company.

How 13 PRIMES Digital Outsourcing outshines its competition

13 PRIMES Digital Outsourcing relies on a “dedicated and well-trained group of specialists who can consistently provide excellent services delivered in a timely and cost-effective manner.” 

But with a lot of competition, here’s how they stand out from the crowd;

  • Hiring the best talents
  • Offering multiple services
  • Joining forces with clients for best results
  • Over thirty-five years experience 
  • Service offering for business to business and business to customer transactions.

Key executives

We were unable to find any information on any of the key executives for 13 PRIMES Digital Outsourcing.

13 PRIMES Digital Outsourcing reviews and comparisons

13 PRIMES Digital Outsourcing has provided excellent customer support services to many clients globally. We don’t presently have a review to defend their services. Instead, we advise you compare the company to other contact center outsourcing service providers in the Philippines.

13 PRIMES Digital Outsourcing’s contact information

13 PRIMES Digital Outsourcing’s main headquarters is located in:

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Further, you may virtually reach out the company through the following contact information:

LinkedIn N/A
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In addition, you may email them at [email protected] or call (+63) 53 561-5766.

13 PRIMES Digital Outsourcing news, podcast & articles

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13 PRIMES Digital Outsourcing videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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