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13 PRIMES Digital Outsourcing

About

It is the mission of 13 PRIMES Digital Outsourcing to provide clients with top quality contact center services 24 hours-a-day. We offer offshore outsourcing, focusing on providing our clients with the greatest chance of communicating with their end customers. We do B2B and B2C services including both inbound and outbound calls. We have a dedicated and well trained group of specialists who are able to consistently provide excellent services delivered in a timely and cost-effective manner.

Now more than ever, businesses face the pressures of shrinking budgets and increasing demands. With competition rising, businesses add more money and importance on marketing efforts to keep things afloat and they also need to focus on what will keep the customer satisfied. 13 PRIMES Digital Outsourcing can help you balance all these demands. Our solutions and effective contact center strategies are to ensure that business runs smoothly and effectively, and at a low cost to you.

The Company
13 PRIMES Digital Outsourcing possesses a highly respected group of telemarketing and customer relations specialists who have a total of more than 35 years of combined experience with this industry. We are experts at what we do and will hire only the best agents after a demanding recruitment process. Our operation system is divided according to different professions, so that every applicant is thoroughly scrutinized before sending at your end further ensuring that they are fully qualified and capable of meeting all your goals. Agents carry themselves in a friendly and professional matter projecting only the best image to your clients.

Every department has experts of different field. This helps us in short listing of the quality candidates. The candidates are not only checked upon the academics ground but also on their personality traits.

Hence we can join hands for foremost results.

The company is physically located in Ormoc City, Leyte, Philippines. The facilities include office spaces and a phone center.

The Services
13 PRIMES Digital Outsourcing offers a wide range of contact center service including but not limited to both inbound and outbound calls. The most common needs that we can fulfill are:

Inbound Call Center
• Customer support services
• Order taking services
• Information support services
• Delivery of information and status support
• Technical support services
• Research and survey support

Outbound Call Center
• Telemarketing services
• Appointment setting
• Customer satisfaction survey
• Generate sales leads

Digital Marketing
• Search Engine Optimization
• Search Engine Marketing
• Social Media Marketing

Experience
Outbound – Lead Generation and Survey, Inbound – Customer Support, Inbound – Technical Support, Others

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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