About Connect Centre: Review and comparison
Founded in 2004, Connect Centre provides business process outsourcing (BPO) in customer support and technical assistance. With their headquarters in Singapore, they service many corporations in Asia, but also worldwide.
As a company, Connect Centre focuses on helping businesses form strong relationships with their customers. To do this, Connect Centre integrates its solutions and services into their client’s already established processes, allowing for seamless assistance without alteration.
With a staff of 200, Connect Centre has a wide range of talent to help clients and their customers. With the shift to virtual call centers and BPO assistance, it is highly probable that Connect Centre will continue to grow in the future.
Connect Centre Outsourcing
Connect Centre understands the importance that customers bring to a business. Therefore, they work alongside companies to provide an excellent experience for everyone. With their multi-channel contact center, they can help businesses of all types stay in contact with their customers.
As an extension of a company’s brand, Connect Centre acts as an in-person staff member while performing the required tasks virtually. Staff members at Connect Centre can integrate with current business employees and adapt to software and policy requirements.
Connect Centre’s BPO services and pricings
As a customer-centered BPO, Connect Centre offers a wide variety of services and solutions to build relationships between a company and its customer. Some of these options include:
- Customer Service
- Fault Reporting
- Facilities Management
- Emergency Response
- Administrative Back-Office
- Inbound and Outbound Phone Calls
- SMS Integration
- Technological Support
- Website Live-Chat Interaction
- AI Chatbots
Connect Centre is always quick to adapt to new trends and to incorporate leading-edge technology in its offerings.
Connect Centre’s pricing
Although Connect Centre provides various services intended for businesses to meet the needs of their customers, they do not pre-package their offerings. Therefore, they do not offer standard pricing guidelines on their website. For an accurate estimate of costs, prospective clients can reach out to Connect Centre via their company website and speak to a sales representative.
How Connect Centre outshines its competition
With its central location in Singapore, Connect Centre can provide services to many surrounding countries. Additionally, due to their virtual BPO presence, they host customer service solutions centers for many large corporations worldwide.
With their extensive experience and knowledge of the field, Connect Centre can provide quality service to their clients and establish rapport with the business’ customer base.
Andrew Leo (CEO)
Andrew Leo has been with Connect Centre since June 2010, when he started at the company as the Chief Operation Officer. In May 2011, he took over the role of Chief Executive Officer.
Peter Boo (Chairman)
Peter Boo has fulfilled the role of Chairman at Connect Centre since 2013. Peter has a background in business planning and project management.
Connect Centre reviews and comparisons
Current and past clients of Connect Centre sing the company’s praises through the many positive reviews on their official website. With the support of their clients and the skills to adapt to all changes coming to the industry, Connect Centre will hold its place in the BPO world for years to come.
Connect Centre’s contact information
Connect Centre’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 65 6701 1188.