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Cogent E Services

3.4/5 • Glassdoor rating


Cogent is an Indian business process solutions provider facilitating enterprises to redefine their functions in the digital age. Since 2004, we continue to deliver industry-specific solutions and an approach that strengthens customer relations and sets your company apart among the competition. We design and implement impeccable customer experience through analytics, digital, and automation powered with the latest technologies in the country.

Count on us for measurable transformation within your operations through excellent domain expertise in human resources outsourcing solutions, contact centers, and back-office processes. We not only strive to offer value in return for trust, we deliver it with each step.
Cogent delivers robust business solutions around customer experience in 14 languages in the Indian Subcontinent.



Public or Private


Seats or staff



$25 mil. - $50 mil.





Gaurav Abrol, Chief Executive Officer

Year Founded


Countries of fulfillment




Contact information


About Cogent E Services: Review and comparison

Since its inception in 2004, Cogent E Services has consistently met its clients’ business objectives, delivering results that improve customer relations while distinguishing its customers from the competition. 

The company leverages digital products like AI/ML-based solutions, analytics, and automation to design and enhance customer experience. 

Today, Cogent E Services is one of the most dependable and trusted CX solutions providers in the Asia -Pacific (APAC) that continues to lead the way in this digital age.

Cogent E Services Outsourcing

The company’s headquarters is in India, with a presence across seven major cities. The global CX leader has a 10,000+ workforce and operates in 10 languages to enhance business performance. 

The company provides a dynamic experience for its team of professionals to stimulate revolutionary ideas and innovation that disrupt the industry. 

Cogent E Services’s BPO services and pricings

Cogent E Services leverages technology to improve client-customer online engagement. The firm delivers cutting-edge marketing solutions to achieve brand digital goals across various platforms. According to its website, the firm offers the following solutions:

Transformative Services & Digital Marketing

  • Search Engine Optimization (SEO)
  • Social Media Marketing
  • Digital Strategy & Analysis
  • Content Marketing 
  • Email Marketing
  • Online Reputation Management

Contact Center

  • Customer Service
  • Partner Support
  • Life Cycle Management
  • Business Analytics

E-commerce Services

  • Logistic Management
  • Catalog Management
  • Loyalty Programs
  • Return and Refund Management

Cogent E Services pricing

The firm’s pricing is undisclosed and will depend on the needs of its customers.

How Cogent E Services outshines its competition

The company is immensely proud of its process as it continues to push the boundaries of CX management. Customers and clients can expect the following competitive advantages:

  • 24/7 Support: Clients receive constant support as the firm adapts to dynamic customer needs.
  • Scalability: Cogent E Services provides scalable products that decrease operational overhead while maximizing profitability
  • Adaptability: Clients can expect improved customer engagement that fosters retention.
  • Adaptable Solutions: The firm leverages industry experience to meet client objectives, adapting on demand.

Cogent E Services is also proud of its omnichannel capabilities, including an intelligent IVR system, a voice response application designed to improve contact center efficiency.

Key executives

Gaurav Abrol (CEO) 

Gaurav Abrol has been the co-Founder and Cogent E Services Chief Executive Officer since 2004. He leverages 17 years of experience across multiple disciplines, including Consumer Goods, BFSI, Retail, and Telecom. 

He is a consummate BPO leader with specialists skill sets in Strategy Formulation & Execution, Forecasting & Analytics, and Process Development / Rollout Management

 He is an alumnus of the Institute of Management Studies (IMS) Ghaziabad.

Nitin Sahni (COO)

Nitin Sahni has been the Cogent E Services Chief Operating Office since 2017. He is an alumnus of the Punjab Engineering College with skills in Quality and Vendor Management, Service Delivery, Offshoring, Performance Management, Outsourcing, and Business Process Improvement.

Cogent E Services reviews and comparisons

Cogent E Services is a medium-sized Contact Center and CXM provider in Noida, Uttar Pradesh, India. The company has an above-average review score.



Cogent E Services’s contact information

Cogent E Services’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 911204832550.


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