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4.1/5 • Glassdoor rating


Buwelo is a US-based customer care company with world-class outsourcing operations around the globe.

We build and manage high-performance customer care teams for companies seeking better talent, lower costs, improved scalability, and operational redundancy.

What Buwelo offers its clients

Buwelo was created in 2010 by a team of senior contact center veterans who had been designing and managing high-performance customer care operations for Fortune 100 companies. They knew that the world's best-performing contact centers all have one thing in common: They have an exceptional culture that results in ultra-low attrition.

Therefore, we at Buwelo set out to build a legendary agent-centric culture designed to attract and retain the very best talent....and it worked!!! Today, Buwelo has some of the lowest attrition levels in the industry resulting in our ability to consistently outperform other BPOs, while reducing costs.

How Buwelo outshines the competition

With annual attrition rates as low as 7%, Buwelo has cracked the code on how to find, develop, and keep great talent. THIS is the reason why we consistently outperform other BPOs.

Our incredibly low attrition rates provide you with highly-skilled agents that will remain a part of your team for years to come.

Buwelo company structure

Wholly-owned and operated by a team of senior contact center veterans who had been designing and managing high-performance customer care operations for Fortune 100 companies. Buwelo's key executives all have major stake in the growth, equity, and overall success of our future. We bring our experience in managing high-performance contact centers to companies of all sizes.

Sample highlight service offering of Buwelo

Better agents, HALF the cost.


1980 Festival Plaza Dr. Suite 300, 89135, Las Vegas, NV

Public or Private


Seats or staff



$1 mil. - $5 mil.

  • Consumer Services
  • Digital Marketing
  • Ecommerce
  • Energy
  • Financial Services
  • Healthcare
  • Insurance
  • IT Services and IT Consulting
  • Media Publishing
  • Pharmaceutical
  • Real Estate
  • Retail
  • Software Tech/IT
  • Utilities



Spencer Jenson, Senior Vice President

Year Founded


Countries of fulfillment
  • Colombia
  • Philippines
  • Portugal
  • South Africa
  • Admin Support
  • Customer Service
  • Finance & Accounting
  • Full service BPO
  • IT Services and IT Consulting
  • Output-based
  • Software & Application Development
  • Specialized BPO Vertical
Contact information

+1 801-518-0900

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 2,300+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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