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Buwelo

4.1/5 • Glassdoor rating

Overview

Buwelo is a US-based customer care company with world-class outsourcing operations around the globe.

We build and manage high-performance customer care teams for companies seeking better talent, lower costs, improved scalability, and operational redundancy.

What Buwelo offers its clients

Buwelo was created in 2010 by a team of senior contact center veterans who had been designing and managing high-performance customer care operations for Fortune 100 companies. They knew that the world's best-performing contact centers all have one thing in common: They have an exceptional culture that results in ultra-low attrition.

Therefore, we at Buwelo set out to build a legendary agent-centric culture designed to attract and retain the very best talent....and it worked!!! Today, Buwelo has some of the lowest attrition levels in the industry resulting in our ability to consistently outperform other BPOs, while reducing costs.

How Buwelo outshines the competition

With annual attrition rates as low as 7%, Buwelo has cracked the code on how to find, develop, and keep great talent. THIS is the reason why we consistently outperform other BPOs.

Our incredibly low attrition rates provide you with highly-skilled agents that will remain a part of your team for years to come.

Buwelo company structure

Wholly-owned and operated by a team of senior contact center veterans who had been designing and managing high-performance customer care operations for Fortune 100 companies. Buwelo's key executives all have major stake in the growth, equity, and overall success of our future. We bring our experience in managing high-performance contact centers to companies of all sizes.

Sample highlight service offering of Buwelo

Better agents, HALF the cost.

Headquarters

1980 Festival Plaza Dr. Suite 300, 89135, Las Vegas, NV

Public or Private

private

Seats or staff

4000

Revenue

$50,000,000

Industries
  • Consumer Services
  • Digital Marketing
  • Ecommerce
  • Energy
  • Financial Services
  • Healthcare
  • Insurance
  • IT Services and IT Consulting
  • Media Publishing
  • Pharmaceutical
  • Real Estate
  • Retail
  • Software Tech/IT
  • Utilities

Details

Executive

Spencer Jenson, Senior Vice President

Year Founded

02/06/2010

Countries of fulfillment
  • Colombia
  • Dominican Republic
  • Ivory Coast
  • Philippines
  • Portugal
Sectors
  • Admin Support
  • Customer Service
  • Finance & Accounting
  • Full service BPO
  • IT Services and IT Consulting
  • Output-based
  • Software & Application Development
  • Specialized BPO Vertical
Contact information

+1 801-518-0900

https://www.buwelo.com


About Buwelo: Review and comparison

Buwelo is a multinational BPO services company in the United States, providing exceptional customer service functions to businesses worldwide. 

The company constructs and supervises proficient customer support groups for businesses aiming to secure superior skills, decreased expenses, expanded flexibility, and operational backup.

Buwelo Outsourcing

Buwelo was established in 2010 when a group of experienced senior contact center professionals came together. 

These veterans had a history of crafting and overseeing top-quality customer support operations for Fortune 100 corporations. 

They recognized a common factor among the world’s most successful contact centers – an exceptional culture that leads to remarkably low staff turnover.

With this insight, Buwelo embarked on a mission to construct a remarkable culture centered around its agents. The goal was to draw in and maintain the finest talents. 

Presently, Buwelo maintains industry-leading retention rates, enabling consistent outperformance of other BPO firms while achieving cost reductions.

Buwelo’s BPO services and pricings

Below are the services offered by Buwelo:

  • Customer care – Buwelo offers exceptional inbound and outbound support services rooted in empathy, kindness, and a commitment to achieving first call resolution.
  • Email, chat & text support – It provides top-notch multi-channel support that ensures real-time customer experience. Clients can utilize its advanced tools or seamlessly integrate with their existing systems.
  • Revenue cycle management – Buwelo excels in handling intricate and labor-intensive revenue cycle management (RCM) processes, including prior authorizations, benefits investigation, insurance verification, and medical billing.
  • Patient care – The firm specializes in offering comprehensive patient support services, which include tasks like rx refills, intake, appointment setting, enrollments, claims support, appeals/denials, and quality assurance.
  • Payment/order processing – Buwelo maintains a PCI-DSS-certified processing environment, ensuring the secure handling of payment transactions.
  • Programming & development – This third-party provider enables businesses to expand their development teams by adding skilled developers at a fraction of the expense of hiring US-based employees.
  • Back-office – Buwelo is adept at managing various distinct labor-intensive processes, encompassing clerical tasks, data entry, and research activities.
  • Sales support – It offers the opportunity to enhance your sales force by incorporating a group of outbound and inbound sales professionals and experts in lead generation.
  • Tech support – Buwelo provides round-the-clock, top-tier tech support solutions for tier 1 and 2 technical assistance needs.
  • Appointment setting – Buwelo specializes in business scheduling, dispatch, and appointment confirmation services.

Buwelo’s pricing

Individuals seeking Buwelo’s services can initiate the process with a complimentary consultation by contacting the company through its website.

How Buwelo outshines its competition

Buwelo has achieved remarkable success in addressing employee turnover, boasting annual attrition rates as low as 7%. This accomplishment showcases its proficiency in sourcing, nurturing, and retaining exceptional talent. 

Benefitting from these impressively low attrition rates, Buwelo ensures access to highly skilled agents who will remain steadfast members of your team for an extended period.

Thus, the firm also employs cutting-edge AI and automated technologies to optimize the customer experience, minimize expenses, and enhance efficiency.

Buwelo offers a comprehensive approach to elevating the overall customer experience.

Key executives

Spencer Jenson (Co-Founder and Chief Revenue Officer)

With over twenty years of experience in the BPO industry, Spencer Jenson has effectively managed an array of customer care responsibilities. 

These encompass operational tasks, sales and marketing endeavors, and executive leadership roles within thriving global business process outsourcing enterprises.

Buwelo reviews and comparisons

“The company mentality and working conditions at Buwelo are incredible – It’s such a pleasure to be part of this company.” – Buwelo customer service rep – Buwelo Europe

“I commend the Buwelo team for their amazing performance.  Not only are the results amazing, but they keep me and my team updated with more information than we track ourselves.   Job well done, Buwelo!” Chief Commercial Officer – Fortune 1000 company

Read more here.

Buwelo’s contact information

Buwelo’s main headquarters is located in:

1980 Festival Plaza Dr. Suite 300, 89135, Las Vegas, NV

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +1 801-518-0900.

Buwelo news, podcast & articles

Buwelo videos & images

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About OA

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The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 2,300+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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