1980 Festival Plaza Dr. Suite 300, 89135, Las Vegas, NV
Spencer Jenson, Senior Vice President
About Buwelo: Review and comparison
Buwelo is a multinational BPO services company in the United States, providing exceptional customer service functions to businesses worldwide.
The company constructs and supervises proficient customer support groups for businesses aiming to secure superior skills, decreased expenses, expanded flexibility, and operational backup.
Buwelo was established in 2010 when a group of experienced senior contact center professionals came together.
These veterans had a history of crafting and overseeing top-quality customer support operations for Fortune 100 corporations.
They recognized a common factor among the world’s most successful contact centers – an exceptional culture that leads to remarkably low staff turnover.
With this insight, Buwelo embarked on a mission to construct a remarkable culture centered around its agents. The goal was to draw in and maintain the finest talents.
Presently, Buwelo maintains industry-leading retention rates, enabling consistent outperformance of other BPO firms while achieving cost reductions.
Buwelo’s BPO services and pricings
Below are the services offered by Buwelo:
- Customer care – Buwelo offers exceptional inbound and outbound support services rooted in empathy, kindness, and a commitment to achieving first call resolution.
- Email, chat & text support – It provides top-notch multi-channel support that ensures real-time customer experience. Clients can utilize its advanced tools or seamlessly integrate with their existing systems.
- Revenue cycle management – Buwelo excels in handling intricate and labor-intensive revenue cycle management (RCM) processes, including prior authorizations, benefits investigation, insurance verification, and medical billing.
- Patient care – The firm specializes in offering comprehensive patient support services, which include tasks like rx refills, intake, appointment setting, enrollments, claims support, appeals/denials, and quality assurance.
- Payment/order processing – Buwelo maintains a PCI-DSS-certified processing environment, ensuring the secure handling of payment transactions.
- Programming & development – This third-party provider enables businesses to expand their development teams by adding skilled developers at a fraction of the expense of hiring US-based employees.
- Back-office – Buwelo is adept at managing various distinct labor-intensive processes, encompassing clerical tasks, data entry, and research activities.
- Sales support – It offers the opportunity to enhance your sales force by incorporating a group of outbound and inbound sales professionals and experts in lead generation.
- Tech support – Buwelo provides round-the-clock, top-tier tech support solutions for tier 1 and 2 technical assistance needs.
- Appointment setting – Buwelo specializes in business scheduling, dispatch, and appointment confirmation services.
Individuals seeking Buwelo’s services can initiate the process with a complimentary consultation by contacting the company through its website.
How Buwelo outshines its competition
Buwelo has achieved remarkable success in addressing employee turnover, boasting annual attrition rates as low as 7%. This accomplishment showcases its proficiency in sourcing, nurturing, and retaining exceptional talent.
Benefitting from these impressively low attrition rates, Buwelo ensures access to highly skilled agents who will remain steadfast members of your team for an extended period.
Thus, the firm also employs cutting-edge AI and automated technologies to optimize the customer experience, minimize expenses, and enhance efficiency.
Buwelo offers a comprehensive approach to elevating the overall customer experience.
Spencer Jenson (Co-Founder and Chief Revenue Officer)
With over twenty years of experience in the BPO industry, Spencer Jenson has effectively managed an array of customer care responsibilities.
These encompass operational tasks, sales and marketing endeavors, and executive leadership roles within thriving global business process outsourcing enterprises.
Buwelo reviews and comparisons
“The company mentality and working conditions at Buwelo are incredible – It’s such a pleasure to be part of this company.” – Buwelo customer service rep – Buwelo Europe
“I commend the Buwelo team for their amazing performance. Not only are the results amazing, but they keep me and my team updated with more information than we track ourselves. Job well done, Buwelo!” Chief Commercial Officer – Fortune 1000 company
Read more here.
Buwelo’s contact information
Buwelo’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call +1 801-518-0900.