The Telemarketing Company is one of the UK`s most trusted telemarketing agencies, delivering flexible, high quality voice services, including pre and post sales research, appointment setting, lead generation, Inside Sales, inbound call handling and event attendee generation.
With 220 seats in our Brighton-based offices, The Telemarketing Company can handle both projects and ongoing engagements of any size and complexity. Its people are critical to delivery and have a unique profile: telemarketing agents have an average age of 36 and an average tenure of three years; management level average tenure is over seven years. All agents are trained using the ISM framework (for telemarketing agents) and MRS Code of Conduct (for research agents).
The company offers 100% call recording and works for clients who range from global enterprise scale organisations to a handful of SMEs, earning over 120 client testimonials from across numerous sectors, which are published on the company website.
The company is authorised by the Financial Conduct Authority, holds Investors in People Silver Standard, ISO 9001 and ISO 27001 accreditations and is a member of the Direct Marketing Association. We are an authorised training centre for the Institute of Sales Management and Company Partner to the Market Research Society.
What The Telemarketing Company offers its clients
The Telemarketing Company is a trusted provider of high quality, unscripted telemarketing and telesales services to the world's leading organisations. Operating from its offices in Brighton, UK, since 1990, the company specialises in voice-based outbound demand creation, inbound lead management, data services and pre- and post-sale telephone research. With over 220 seats across its dedicated telemarketing, research and inbound divisions, the company provides scalable, multilingual telephone-based services for companies worldwide.
Our business model is based on our ability to accommodate the complex, diverse and changing requirements of our clients, many of whom are industry leading blue-chip organisations working in regulated industries. We take pains to understand each client’s requirement and hone solutions that exploit each and every opportunity on their behalf. We are a flexible and collaborative agency that can quickly shape bespoke solutions with agility and hands-on focus and deliver better results faster, without compromising quality.
How The Telemarketing Company outshines the competition
Our Key Differentiators
• Low risk pricing models with operational and contractual flexibility
• High quality, mature multilingual trained agents with above average tenure
• The industry’s largest on-line library of client testimonials
• Unique combination of high quality unscripted telemarketing and MRS accredited research division
• Transparency - blanket call recordings, real-time reporting, open office policy, regular reviews
Our Quality
The company is authorised by the Financial Conduct Authority, holds Investors in People Silver Standard, ISO 9001 and ISO 27001 accreditations and is a member of the Direct Marketing Association. We are an authorised training centre for the Institute of Sales Management and Company Partner to the Market Research Society.
The Telemarketing Company company structure
Private company, family owned.