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Impact Call Centre

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Impact Call Centre is an established and highly successful business providing outstanding outsourced contact centre solutions for companies that require customer service support, inbound and outbound sales expertise for a variety of different sectors and disciplines.

Our services are professional, cost effective, flexible and scalable and as Impact is PCI DSS Level 1 Certified, one of a very few outsourced call centres on the Visa Europe Merchant Agent list, we understand credit card and data security at the highest levels.

How Impact Call Centre outshines the competition

Impact provides a bespoke service for every client. We have a very strong culture of care for our clients, their customers, our partners and just as importantly, our staff. This creates a very positive can-do attitude, promoting excellent long-term retention of both clients and staff. Our focus is to exceed expectation by providing a high quality word-class service, with a world of no surprises and a culture of continuous improvement, to ensure our clients are always receiving the very best service from Impact.


Impact House, Unit 7, Romsey Industrial Estate, Greatbridge Road, SO51 0HR, Romsey, Hampshire

Public or Private


Seats or staff



Unknown / Non-Applicable

  • Consumer Services
  • Ecommerce
  • Education
  • Food & Beverage
  • Government
  • Healthcare
  • Retail
  • Travel


Domain Authority


Site traffic


OA ranking


Glassdoor rating


CrunchBase ranking




Ros Butterwick, Sales Director

Year Founded


Countries of fulfillment
  • United Kingdom
  • Customer Service
Contact information

01794 230 230

Social media



About Impact Call Centre: Review and comparison

Impact Call Centre employs more than 250 talented and experienced customer and sales support professionals to assist its clients with their Business Process Outsourcing (BPO) needs. From inbound direct response television sales to post-sale product support, Impact saves companies time by taking over their customer service needs.

Impact Call Centre Outsourcing

Impact Call Centre serves businesses of all sizes across the United Kingdom. Primarily a customer call hub, the agency delivers 24/7 outsourced customer support to its clients’ customer bases with experienced, helpful, and compliant support representatives. 

Clients can also benefit from inbound and outbound teams, pick and pack fulfillment, and product support services. Impact Call Centre’s clients can outsource tasks while keeping their customers’ information secure, thanks to the company’s emphasis on data security.

Impact Call Centre’s BPO services and pricings

Impact Call Centre provides custom outsourcing packages to clients, including the following services:

  • Structured customer service systems
  • Booking services
  • Product support
  • Catalog ordering
  • E-commerce sales support
  • B2B and B2C sales
  • Consent compliance
  • Market research
  • Pick and pack fulfillment

Impact designs its services to meet the needs of various marketing techniques, including direct response television, e-commerce, and newspaper advertising. 

Impact Call Centre’s pricing

Impact Call Centre does not list its base prices on its website, as the company tailors each solution to its clients’ needs. Prospective clients can call the Impact Call Centre BPO team to discuss their business and outsourcing needs to receive a customized quote. They can also add or scale back on services as business needs change.

How Impact Call Centre outshines its competition

Impact Call Centre prioritizes client data security. The company is a Payment Card Industry Data Security Standard (PCI DSS) Level 1 merchant, meaning that it has reached the top tier of PCI DSS ratings. This compliance level demonstrates a commitment to maintaining payment data security for all credit card transactions to keep customer financial information safe.

Impact Call Centre is also a listed member of the Cyber Essentials Plus program, which protects companies and their clients against cyber attacks. Together, these credentials prove Impact’s dedication to securing its networks and its customers’ data.

Key executives

Alex Hutchinson (Head of Customer Services)

The Head of Customer Service at Impact since 2004, Alex Hutchinson oversees, trains, and grows the customer service team to meet clients’ needs.

Ros Butterwick (Sales Director)

Ros Butterwick has maintained his position as Impact’s Sales Director since 2013. Butterwick partners with his sales team and the Business Development Manager to target business growth opportunities through new and nurtured sales.

Tony Cooke (Business Development Manager)

Entering his role as Business Development Manager for Impact Call Centre in 2017, Tony Cooke works closely with Ros Butterwick and the sales team. Cooke’s primary responsibility is growing Impact by planning and maintaining successful business strategies.

Impact Call Centre reviews and comparisons

Impact Call Centre receives primarily positive feedback from its employees and its client base. On Indeed, employees praise the company’s benefits and “great work environment.” Meanwhile, one Nicelocal client review mentions “professional, friendly, and knowledgeable” staff, and another pegs Tony Cooke as “immensely helpful” to their business.

Impact Call Centre’s contact information

Impact Call Centre’s main headquarters is located in:

Impact House, Unit 7, Romsey Industrial Estate, Greatbridge Road, SO51 0HR, Romsey, Hampshire

Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call 01794 230 230.


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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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