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SuperStaff

About

SuperStaff offers a comprehensive range of outsourcing solutions in the Philippines, US, UK and Australia. SuperStaff was founded in 2009 to do so much more. We’ll evaluate your challenges as a whole and develop a comprehensive plan for deploying the right people, aided by the right technology, and guided by the right processes so your organization works smarter and more efficiently—adding measurable value along the way.

What SuperStaff offers its clients

We are programmers. We are customer service agents. We are designers.

We are Filipino. We are American. We are Dutch.

We are tenured professionals. We are budding young aspirants.

Ultimately, we are a collective of call center professionals and our ranks run the spectrum. We are diverse and we challenge each other to make our clients better. And in that regard, we are super.

How SuperStaff outshines the competition

Within a decade, we transformed from a small internal operation into a global provider focused on reducing cost, expanding technical capabilities, and fortifying scalability. Since then, we’ve added technical and customer support in various platforms, back-office services, sales, and marketing support, recruitment support, and technical expert support that meets internationally recognized industry standards.

SuperStaff company structure

In 2009, our parent company, a healthcare and technology company with annual revenue over $700MM, needed a business process outsourcing (BPO) provider to handle technical solutions like programming, IT, and design. SuperStaff was established to serve as the company’s in-house BPO.

Sample highlight service offering of SuperStaff

SuperStaff is a a comprehensive outsourcing solutions provider which offers call center services offshore in the Philippines, as well as onshore in the United States.

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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