Superstaff

Verified profile

Superstaff is a BPO provider headquartered in Philippines.

4.3/5 · Glassdoor
OA500 Top 500, 2026 Source Partner - inactive badge
Company at a glance
Employee range
201-500
Estimated headcount
Annual revenue
$10 mil. - $25 mil.
Company listing
Delivery countries
3
Tracked locations
Executive profiles
11+
Updated 28 Oct 2026
News items tracked
6+
Updated 25 Oct 2026

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Overview

SuperStaff is an outsourcing solutions provider and call center that offers customer engagement and back office solutions in 32 languages, and has BPO operations in Asia, North America, and Latin America.

Our solutions are designed to help companies reduce hiring timelines and operational expenses while simultaneously granting you access to some of the most specialized and largest talent pools in the world.

What Superstaff offers its clients

What makes SuperStaff unique is that it originally served as an incubator for businesses going overseas for the very first time. Our survival from the start-up stage and subsequent international expansion is directly related to the growth our clients were able to achieve with SuperStaff. Our services are offered on every channel, in 30+ languages, and on a 24/7 basis across 3 continents.

13 Years later and SuperStaff now is an invaluable resource for startups and for Forbes ranked enterprises alike.

How Superstaff outshines the competition

In 13 years of business SuperStaff has averaged an industry leading attrition rate of less than 1.5% per month, and has grown more than 75% of its clientele past 10 agents, and can follow the sun in every single time zone due to its geographically strategic positioning.

Superstaff company structure

SuperStaff is a prominent Business Process Outsourcing (BPO) provider, delivering extensive operational support across diverse locations – offshore in the Philippines, nearshore in Colombia, and onshore in the United States.

Initially established as a captive market for its parent company in the health and biopharma sectors, SuperStaff has evolved remarkably. With decades of expertise, we have expanded our service portfolio beyond our origins. Our influence extends internationally, and we have become adept at crafting customized outsourcing solutions tailored for startups and enterprises featured in Forbes rankings.

Sample highlight service offering of Superstaff

Full time and dedicated leased employees which can be hired in under 10 days, with a 30-60% cost reduction from what you would pay in western markets.

Headquarters
9th Floor, 6780 Building Ayala Avenue, 1226, Makati, Metro Manila, Philippines
Ownership
Private
Industries
Automotive, E-commerce & Retail, Healthcare & Life Sciences, Legal, Manufacturing, Technology & SaaS

Details

Year founded
2009
Countries of fulfillment
Colombia, Philippines, United States
Sectors
E-commerce Support, Healthcare Services, Supply Chain & Logistics, Voice - Inbound

Company data

Services & delivery

What they do

  • E-commerce Support
  • Healthcare Services
  • Supply Chain & Logistics
  • Voice - Inbound

Industries served

  • Automotive
  • E-commerce & Retail
  • Healthcare & Life Sciences
  • Legal
  • Manufacturing
  • Technology & SaaS
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Workforce & hiring

Workforce composition

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Share of associated member profiles

Approximate distribution, rounded to 5 percentage points.

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Skills in the workforce

Selected skills
  • Customer Service
  • Communication
  • Microsoft Excel
  • Microsoft Office
  • Customer Relationship Management (CRM)

Skills listed by people associated with Superstaff.

Selected self-reported skills.

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Scale & company milestones

Annual revenue

$10 mil. - $25 mil.

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About Superstaff: Review and comparison

Super Staff is a privately-owned workforce and business process outsourcing company based in the Philippines. This company is a subsidiary of another agency that dates back to the 1930s.

This company works hard to give its clients personalized solutions unmatched by any other BPO agency. Super Staff understands that developing a successful workforce takes time and money, and its goal is to help alleviate the stress of these tasks to help its clients grow and expand into new horizons. 

The company’s primary focus is on providing its clients with the highest quality services possible while also providing them with an excellent customer service experience. 

There are currently an estimated 201-500 employees working for Super Staff around the globe. These employees are experts in their fields and excel with customer service relationships. 

Superstaff Outsourcing

Super Staff’s main headquarters office is in Makati City in the Philippines. The company has office locations all over the globe to service its international customers. 

This company provides both onshore and offshore outsourcing services. The onshore headquarters office is in Wilkes-Barre, Pennsylvania in the United States. 

This company services clients all across Asia, Europe, and North America. It provides multi-channel support 24/7, no matter what time zone you live in. 

Superstaff’s BPO services and pricings

Super Staff works hard to alleviate its clients’ day-to-day stress from mundane tasks and provides outsourced workforce and business process services. Some of the specific services that this company provides include: 

  • Multilingual support
  • Customer service 
  • Technical support
  • Help desk
  • Payroll and bookkeeping
  • Content writing
  • Content moderation
  • Data entry
  • Virtual assistance
  • Programming and development
  • Specialty healthcare outsourcing
  • Legal process outsourcing
  • Data science outsourcing
  • Recruitment
  • E-commerce outsourcing

Super Staff’s pricing

Super Staff recognizes the importance of saving its clients as much money as possible without sacrificing the quality of services. The company doesn’t offer specific service prices on its website, but you can fill out a contact form to get in touch with a representative to further discuss pricing. 

How Superstaff outshines its competition

Super Staff provides a wide variety of top-of-the-line BPO services to clients all around the globe. Unlike companies of similar sizes, this company has employees who are fluent in nearly a dozen different languages, which helps widen the client pool significantly. 

Speaking of a wide client pool, this company has clients all around the world. No matter what time zone you live in, Super Staff has an agent available to serve you 24/7, 365 days a year. 

Key executives

Matthew Narciso (Managing Director and Chief Executive)

Matthew Narciso has been the managing director at Super Staff since 2019. He has nearly 15 years’ worth of experience in the business world. He graduated from Oral Roberts University with a Bachelor’s degree in American government and politics.

Mark Ang-Angco (Director of Operations)

Mark Ang-Angco is currently the Director of Operations and Training of SuperStaff. According to the firm’s website, Mark “continues to spearhead multiple pioneering campaigns and lines of business” as he specializes in Performance and People Management while driving Employee and Stakeholder satisfaction.

Superstaff reviews and comparisons

Super Staff is a company dedicated to providing high-quality business process outsourcing services to international clients. According to Glassdoor, a large portion of employees approve of the company and would recommend it to a friend seeking employment. 

Superstaff’s contact information

Superstaff’s main headquarters is located in:

Headquarters location 9th Floor, 6780 Building Ayala Avenue, 1226, Makati, Metro Manila, Philippines

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +1 (844) 927-8737.

References

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