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Superstaff

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About

SuperStaff is an outsourcing solutions provider and call center that offers customer engagement and back office solutions in 32 languages, and has BPO operations in Asia, North America, and Latin America.

Our solutions are designed to help companies reduce hiring timelines and operational expenses while simultaneously granting you access to some of the most specialized and largest talent pools in the world.

What Superstaff offers its clients

What makes SuperStaff unique is that it originally served as an incubator for businesses going overseas for the very first time. Our survival from the start-up stage and subsequent international expansion is directly related to the growth our clients were able to achieve with SuperStaff. Our services are offered on every channel, in 30+ languages, and on a 24/7 basis across 3 continents.

13 Years later and SuperStaff now is an invaluable resource for startups and for Forbes ranked enterprises alike.

How Superstaff outshines the competition

In 13 years of business SuperStaff has averaged an industry leading attrition rate of less than 1.5% per month, and has grown more than 75% of its clientele past 10 agents, and can follow the sun in every single time zone due to its geographically strategic positioning.

Superstaff company structure

SuperStaff is a family owned, SEC registered enterprise which follows a Managing Director executive structure. We are backed by a large American sister company which averages north of 750 million USD per year in revenue.

Sample highlight service offering of Superstaff

Full time and dedicated leased employees which can be hired in under 10 days, with a 30-60% cost reduction from what you would pay in western markets.

Headquarters

Wilkes-Barre, Pennsylvania, USA

Public or Private

Private

Seats or staff

201-500

Revenue

15 Million USD

Industries

-

Highlights

Alexa ranking

1,764,445

Domain Authority

38

Site traffic

456

OA ranking

-

Glassdoor rating

4.6

CrunchBase ranking

-

Details

Executive

Matt Narciso, Managing Director and Chief Executive

Year Founded

2009

Countries of fulfillment
  • Canada
  • Germany
  • Netherlands
  • New Zealand
  • Singapore
  • United Kingdom
  • United States
Sectors
  • Full service BPO
  • Specialized BPO Vertical
Contact information

+1 (844) 927-8737

https://www.superstaff.com

Social media

About Superstaff: Review and comparison

Super Staff is a privately-owned workforce and business process outsourcing company based in the Philippines. This company is a subsidiary of another agency that dates back to the 1930s.

This company works hard to give its clients personalized solutions unmatched by any other BPO agency. Super Staff understands that developing a successful workforce takes time and money, and its goal is to help alleviate the stress of these tasks to help its clients grow and expand into new horizons. 

The company’s primary focus is on providing its clients with the highest quality services possible while also providing them with an excellent customer service experience. 

There are currently an estimated 201-500 employees working for Super Staff around the globe. These employees are experts in their fields and excel with customer service relationships. 

Superstaff Outsourcing

Super Staff’s main headquarters office is in Makati City in the Philippines. The company has office locations all over the globe to service its international customers. 

This company provides both onshore and offshore outsourcing services. The onshore headquarters office is in Wilkes-Barre, Pennsylvania in the United States. 

This company services clients all across Asia, Europe, and North America. It provides multi-channel support 24/7, no matter what time zone you live in. 

Superstaff’s BPO services and pricings

Super Staff works hard to alleviate its clients’ day-to-day stress from mundane tasks and provides outsourced workforce and business process services. Some of the specific services that this company provides include: 

  • Multilingual support
  • Customer service 
  • Technical support
  • Help desk
  • Payroll and bookkeeping
  • Content writing
  • Content moderation
  • Data entry
  • Virtual assistance
  • Programming and development
  • Specialty healthcare outsourcing
  • Legal process outsourcing
  • Data science outsourcing
  • Recruitment
  • E-commerce outsourcing

Super Staff’s pricing

Super Staff recognizes the importance of saving its clients as much money as possible without sacrificing the quality of services. The company doesn’t offer specific service prices on its website, but you can fill out a contact form to get in touch with a representative to further discuss pricing. 

How Superstaff outshines its competition

Super Staff provides a wide variety of top-of-the-line BPO services to clients all around the globe. Unlike companies of similar sizes, this company has employees who are fluent in nearly a dozen different languages, which helps widen the client pool significantly. 

Speaking of a wide client pool, this company has clients all around the world. No matter what time zone you live in, Super Staff has an agent available to serve you 24/7, 365 days a year. 

Key executives

Matthew Narciso (Managing Director and Chief Executive)

Matthew Narciso has been the managing director at Super Staff since 2019. He has nearly 15 years’ worth of experience in the business world. He graduated from Oral Roberts University with a Bachelor’s degree in American government and politics.

Mark Ang-Angco (Director of Operations)

Mark Ang-Angco is currently the Director of Operations and Training of SuperStaff. According to the firm’s website, Mark “continues to spearhead multiple pioneering campaigns and lines of business” as he specializes in Performance and People Management while driving Employee and Stakeholder satisfaction.

Superstaff reviews and comparisons

Super Staff is a company dedicated to providing high-quality business process outsourcing services to international clients. According to Glassdoor, a large portion of employees approve of the company and would recommend it to a friend seeking employment. 

Superstaff’s contact information

Superstaff’s main headquarters is located in:

Wilkes-Barre, Pennsylvania, USA

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +1 (844) 927-8737.

References

https://www.glassdoor.com/Overview/Working-at-SuperStaff-Philippines-EI_IE3059668.11,33.htm

https://www.crunchbase.com/organization/superstaff

Superstaff news, podcast & articles

Superstaff videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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