TTEC

For over 40 years, TTEC (formerly TeleTech) has combined service design, strategic consulting, technology platforms, and operations excellence to deliver experiences that captivate customers and greatly improve the bottom line. It aims to help companies make their customers happy. 

TTEC Holdings, Inc is among the leading global customer experience (CX) technology and services innovators for end-to-end, digital CX solutions. It has over 62,000 employees operating in six continents bringing technology and humanity together. 

TTEC’s main outsourcing centers are based from Australia, India, and the Philippines. Its CX outsourcing, operations, and sales provide the talent and empathy of their award-winning frontline team. 

Through digital CX transformation and lower cost, TTEC improves CSAT to help companies delight customers, enable contact center employees, and continuously optimize business outcomes. 

Its outsourcing division, TTEC Engage, offers these services as features:

• Customer Experience as a Service (CXaaS)
• Contact center operations
• Inside Sales as a Service 
• Employee Experience (EX) 
• Customer Experience (CX) strategy

TTEC has two main service divisions: TTEC Digital and TTEC Engage.

TTEC Digital is their service for CX consultation and technology. This branch provides unparalleled customer support and service so that companies can edge out of their competition. Strategic digital transformation is the key to this process. 

TTEC Digital blends innovative CX approaches with employee engagement and modern technology to drive real-world results for their clients. The features include:

• CX strategy and optimisation 
• Omnichannel orchestration 
• AI and automation
• Cloud contact center platform
• Learning and knowledge 
• CX analytics and insights

TTEC Engage aims to provide amazing experiences through CX outsourcing and sales excellence. The features of this service branch include:

• Customer care
• Agility 
• Demand and acquisition
• Fraud prevention and detection
• Back office support
• Humanify@Home, their remote contact center associate solution

TTEC’s pricing

TTEC offers customized solutions which are priced accordingly. Interested parties may get a quote through their website. 

TTEC has won multiple awards in recent years. It has been recognized by GradPhilippines as being among the Top 100 Graduate Employers, and by the Asia-Pacific Stevie Awards for Innovation and Valuable Service. 

TTEC recognizes that every industry comes with its challenges. To counter that problem effectively, they customize their CX strategies and solutions for every industry. In decades of service to their clients, they have learned all the little twists, turns, and roadblocks to help companies get competitive and stay ahead. 

Their size, history, and global footprint has served them well. On behalf of many of the world’s leading iconic and disruptive brands, TTEC communicates with millions of customers daily. At the same time, they are laser-focused on micro-interactions to fine-tune experiences.

Kenneth Tuchman (Chairman and Chief Executive Officer)

Kenneth Tuchman is also the founder of TTEC, starting it in 1982 with the goal of humanizing the customer experience. With his leadership, the company has grown to become one of the largest global providers of digital customer experience technology and services. 

Michelle Swanback (President)

Michelle “Shelly” Swanback has a proven track record in driving massive growth in a dynamic digital environment. She brings with her over 30 years of experience in digital transformation, strategic consulting, technology, services, analytics, and mergers and acquisitions. 

Employees’ reviews of TTEC rate the workplace as a good place to gain experience in the field. Work-life balance and company culture are frequently noted as positive points. 

TTEC’s main headquarters is located in:

9197 South Peoria Street, Englewood, Colorado, U.S.A. 80112-5833

Further, you may virtually reach out the company through the following contact information:

Website https://www.ttec.com

LinkedIn http://www.linkedin.com/company/ttec

Facebook https://www.facebook.com/ttecUSA/