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TeleTech

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About

“The more connected that everything is the better it is to manage the company and the customers. How the companies are connected with their clients makes all the difference when it comes to satisfied results. TeleTech helps their clients bring together technology and human connections so that they are able to provide great customer experiences to their clients all the time. TeleTech helps with the customer experience; deepen engagements with customers by finding ways of making them happy and ensure the growth of their clients by helping them find customers.

Services Provided

TeleTech helps their clients by providing various solutions that will result in the happiness of the customer. They help their clients plan, deliver, support and grow with the use of these services.

• Consulting: TeleTech works with their clients to come up with strategies to help leverage their most important assets i.e. their customers.
• Technology: they provide their clients with the tools that is needed to orchestrate the clients experience and their demands everyday
• Care: the goal of the company is to meet the clients demands and delight their clients everytime
• Growth: with the help of the data driven insights that technology helps find they are able to connect with and acquire new customers for their clients

Headquarters

9197 South Peoria Street, Englewood, Colorado, U.S.A. 80112-5833

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Highlights

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Details

Executive

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Contact information

+1 303 397 8100

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http://www.ttec.com/asiapacific

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About TeleTech: Review and comparison

For over 40 years, TTEC (formerly TeleTech) has combined service design, strategic consulting, technology platforms, and operations excellence to deliver experiences that captivate customers and greatly improve the bottom line. It aims to help companies make their customers happy. 

TTEC Holdings, Inc is among the leading global customer experience (CX) technology and services innovators for end-to-end, digital CX solutions. It has over 62,000 employees operating in six continents bringing technology and humanity together. 

TeleTech Outsourcing

TTEC’s main outsourcing centers are based from Australia, India, and the Philippines. Its CX outsourcing, operations, and sales provide the talent and empathy of their award-winning frontline team. 

 

Through digital CX transformation and lower cost, TTEC improves CSAT to help companies delight customers, enable contact center employees, and continuously optimize business outcomes. 

Its outsourcing division, TTEC Engage, offers these services as features:

  • Customer Experience as a Service (CXaaS)
  • Contact center operations
  • Inside Sales as a Service 
  • Employee Experience (EX) 
  • Customer Experience (CX) strategy

TeleTech’s BPO services and pricings

TTEC has two main service divisions: TTEC Digital and TTEC Engage.

 

TTEC Digital is their service for CX consultation and technology. This branch provides unparalleled customer support and service so that companies can edge out of their competition. Strategic digital transformation is the key to this process. 

TTEC Digital blends innovative CX approaches with employee engagement and modern technology to drive real-world results for their clients. The features include:

  • CX strategy and optimisation 
  • Omnichannel orchestration 
  • AI and automation
  • Cloud contact center platform
  • Learning and knowledge 
  • CX analytics and insights

TTEC Engage aims to provide amazing experiences through CX outsourcing and sales excellence. The features of this service branch include:

  • Customer care
  • Agility 
  • Demand and acquisition
  • Fraud prevention and detection
  • Back office support
  • [email protected], their remote contact center associate solution

TTEC’s pricing

TTEC offers customized solutions which are priced accordingly. Interested parties may get a quote through their website. 

How TeleTech outshines its competition

TTEC has won multiple awards in recent years. It has been recognized by GradPhilippines as being among the Top 100 Graduate Employers, and by the Asia-Pacific Stevie Awards for Innovation and Valuable Service. 

TTEC recognizes that every industry comes with its challenges. To counter that problem effectively, they customize their CX strategies and solutions for every industry. In decades of service to their clients, they have learned all the little twists, turns, and roadblocks to help companies get competitive and stay ahead. 

Their size, history, and global footprint has served them well. On behalf of many of the world’s leading iconic and disruptive brands, TTEC communicates with millions of customers daily. At the same time, they are laser-focused on micro-interactions to fine-tune experiences.

Key executives

Kenneth Tuchman (Chairman and Chief Executive Officer)

Kenneth Tuchman is also the founder of TTEC, starting it in 1982 with the goal of humanizing the customer experience. With his leadership, the company has grown to become one of the largest global providers of digital customer experience technology and services. 

Michelle Swanback (President)

Michelle “Shelly” Swanback has a proven track record in driving massive growth in a dynamic digital environment. She brings with her over 30 years of experience in digital transformation, strategic consulting, technology, services, analytics, and mergers and acquisitions. 

TeleTech reviews and comparisons

Employees’ reviews of TTEC rate the workplace as a good place to gain experience in the field. Work-life balance and company culture are frequently noted as positive points. 

TeleTech’s contact information

TeleTech’s main headquarters is located in:

9197 South Peoria Street, Englewood, Colorado, U.S.A. 80112-5833

Further, you may virtually reach out the company through the following contact information:

TeleTech news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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