View all outsourcing firms

Focus Telecommunications

5.0/5 • Glassdoor rating


We offer professional answering service, order taking, web site answering, fulfillment, credit card authorization, technical support lines, dealer locate, help desk, call center service, voice mail, receptionist services and more for all types of companies.



Public or Private


Seats or staff



$5 mil. - $10 mil.





Thomas Reandeau, Vice President of Operations

Year Founded


Countries of fulfillment




Contact information


About Focus Telecommunications: Review and comparison

Focus Answering Services is a Business Process Outsourcing service that offers a variety of services to help your business thrive. Headquartered in Pennsylvania, this company holds up to 50 staff positions and strives to provide more employment opportunities as they grow. 

As a company, Focus Answering Services has been in business since 1987. They offer a wide variety of services for different industries but have perfected their offerings in the niche industry of property management. This sole proprietorship is a tight-knit and efficiently run company for your call answering services.

Offering virtual receptionists, online payment processing, text, and email response services, and more allows them to build the best service for your needs. Creating custom service plans for each client company has allowed them to earn nearly $5 million in the last fiscal year, with potential for far more in coming years.  

Focus Telecommunications Outsourcing

With close to 32,600 people, Eldersburg is a perfect community for a dedicated and highly efficient call answering service. Focus Answering Services provides financial stability for their community members, boasting salaries on the higher end of the average for the area and detailed training programs.

Focus Telecommunications’s BPO services and pricings

  • Property Management Specialists
  • Medical
  • Service Companies
  • Technical Support Lines
  • Help Desk
  • Website Order Taking
  • Virtual Receptionist
  • Appointment Scheduling
  • WebForms
  • Order Taking & Processing, and 
  • Phone Answering

Focus Answering Services’ pricing

With a wide selection of services, customized call handling, and one-of-a-kind service packages, Focus Answering Services can drastically improve your cost efficiency by reducing business operating costs in other places. 

Contact someone from their sales team today to discuss the costs and benefits of using Focus Answering Services to reduce your overhead and increase your revenue through our services. 

How Focus Telecommunications outshines its competition

Clients rave about the professionalism and effectiveness of the services provided by Focus Answer Services frequently. Other clients confess their appreciation of their emergency triage call handling for their tenants and on-call maintenance staff after hours and on holidays. 

When the chips are down and complex struggles come up, Focus handles high volume calls with efficiency and compassion, a trait that is hard to find in many call services. Owned and Operated in the US, staff are native English speakers with regional knowledge to handle the situations that come up “when you need the power of a person.”

Key executives

Donna West – Chief Executive Officer (CEO)

Donna West is a recent recipient of the Lifetime Achievement Award at the Associate of TeleServices International (ATSI) Convention. She is a family woman, an industry contributor, and a perpetual entrepreneur. She strives to improve her company’s involvement and engagement with the community and continue achieving goals with her staff.  

Thomas Teandeau – Vice President of Operations (VPO)

Thomas Teandeau has been with Focus Answering Services since 1997. He holds endorsements and confirmations from colleagues in Team Building, Customer Service, and Account Management skills, in addition to many others.

Focus Telecommunications reviews and comparisons

Focus Answering Service is a result-driven, professional-run compassionate company determined to make the world better. They’re known for their high quality of service and their contributions to the industry for both services and staffing expectations. 

Today, give them a call to discuss their services, prices, or employment opportunities. Be a part of a team dedicated to finding various solutions.

Focus Telecommunications’s contact information

Focus Telecommunications’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 800-886-6696.



Focus Telecommunications news, podcast & articles

No news, podcast & articles available for this BPO

Focus Telecommunications videos & images

No videos & images available for this BPO

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.