AnswerHero

AnswerHero is a Business Process Outsourcing (BPO) company that provides an answering service for businesses with live, bilingual agents. AnswerHero provides BPO, a 24/7 service that answers calls and forwards messages from the clients.

A company can have calls forwarded by AnswerHero instead of worrying about an answering machine dropping calls. 

When a phone call for the company comes through to AnswerHero, the live agents at the BPO will answer the call immediately on behalf of their client, following the exact instructions given. 

A complete record of the call that comes in for the AnswerHero client will be passed to you via email, fax, text, or secure message, depending on what is agreed. 

There are many services that this BPO provides to make it easy for companies to continue growing, even when the client’s office is closed:

• 24/7 answering service
• Virtual receptionist
• Bilingual answering services
• Transferring calls
• Lead capture
• Disaster recovery solutions
• Appointment setting

AnswerHero’s pricing

AnswerHero has a varying price list based on the number of minutes you require each month. The cost is as follows: 

• Starter: $79 monthly – 50 minutes ($1.39 per additional minute)
• Popular: $129 monthly – 100 minutes ($1.25 per additional minute)
• Pro: $249 monthly – 250 minutes ($0.99 per additional minute)
• Business: $449 monthly – 500 minutes ($0.95 per additional minute)
• Executive: $849 monthly – 1000 minutes ($0.90 per additional minute)

AnswerHero is unique in that they own their call centers which allow them to deliver the exact training, quality, and services for their customers. As they say on their website, ownership of the company lets them provide each client with the tools they need, including:

• 24/7 answering services provided by highly trained professionals
• Live agents are fully bilingual to fulfill the needs of all customers
• Transfer phone calls and call routing
• Disaster recovery solutions to keep your business at optimal capacity
• They set appointments and pass on the details to you
• Receive a full transcript of the call via email, text, or fax

AnswerHero is known for working alongside their clients and creating a comprehensive working relationship by understanding individual company needs on a case-by-case basis.

With support agents available 365 days a year, using technologically advanced systems, companies no longer have to worry about clients getting an automated voice message. Live agents are there to answer any questions and pass a message on to the company.

Jose Soler (CEO)

Jose has been the CEO at AnswerHero for the last 12 years in Miami, Florida. As the CEO, Jose is responsible for the final decisions that help manage the operations of his staff and help sustain the resources of AnswerHero. 

Steven Barclay (Operations Manager)

Steven has been Operations Manager at AnswerHero for 14 years in Miami, Florida. As Operations Manager, Steven uses a dynamic management style to structure departments that collaborate effectively and be held accountable for their operations. Steven’s team commits to building strategy operations that help increase business efficiency and performance.

AnswerHero has been accredited by the BBB since 2016, and scores an A+ rating. They have no complaints registered with BBB, showing that they are a straightforward and trustworthy company.

Clients report using AnswerHero’s services for years, and Birdeye scores them at 4.8. With their bilingual options, professionalism, consistency, and follow-up services reported by clients, AnswerHero’s services are top of the line.

AnswerHero’s main headquarters is located in:

United States

Further, you may virtually reach out the company through the following contact information:

Website http://www.answerhero.com/

LinkedIn https://www.linkedin.com/company/answerhero/

Facebook https://www.facebook.com/AnswerHero/

In addition, you may email them at [email protected] or call 1-888-631-2510.

https://www.glassdoor.com/Overview/Working-at-AnswerHero-EI_IE2861374.11,21.htm

https://www.crunchbase.com/organization/answerhero