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AnswerHero

3.8/5 • Glassdoor rating

Overview

At AnswerHero, we specialize in delivering high-quality contact center solutions designed to keep your business thriving—day or night. Our cutting-edge blend of human expertise and AI technology ensures that every customer interaction is handled with precision, empathy, and unmatched efficiency.

Available 24/7/365 and fully bilingual, our team of professional agents and intelligent AI answering services work in harmony to provide seamless, business-class support tailored to your needs.

What sets us apart? We own and operate all of our call centers. That means complete control over training, service quality, and client satisfaction. It’s how we consistently deliver personalized solutions that help our clients grow faster and serve better.

Whether you’re scaling operations or enhancing customer experience, AnswerHero gives you the right answer—every time.

What AnswerHero offers its clients

AnswerHero combines human care with AI speed to deliver flexible, high-quality support. Our 24/7/365, bilingual services ensure your business never misses a call or opportunity.

What sets us apart:
- Human + AI hybrid: Live agents + intelligent automation for fast, empathetic service.
- We own our call centers: Full control over training, quality, and customization.
- Tailored solutions: No one-size-fits-all scripts—everything is built to fit your goals.
- True partnership: We act as an extension of your team, driving growth through better customer engagement.

How AnswerHero outshines the competition

At AnswerHero, we don’t just match industry standards—we raise them.
- We Own It: Literally. We own and operate our own call centers, giving us total control over training, performance, and quality—unlike competitors who outsource your brand experience to third parties.
- Human + AI Advantage: Our unique mix of live bilingual agents and AI-powered answering delivers fast, empathetic, and cost-effective support that adapts to your business needs.
- 24/7/365 with No Gaps: While others sleep, we answer. We provide round-the-clock service, in both English and Spanish, to ensure your customers are always taken care of.
- Customization Over Templates: We don’t force you into pre-built scripts or workflows. We design every interaction around your brand, ensuring consistency and care in every call.
- Real Partnership: We're not just a vendor. We're a strategic ally, invested in your growth and customer experience—something competitors often lack.

Headquarters

United States

Public or Private

Private

Seats or staff

51-200

Revenue

Unknown / Non-Applicable

Industries

-


Details

Executive

Jose Soler, CEO

Year Founded

06/19/2011

Countries of fulfillment

-

Sectors
  • Customer Service
  • Full service BPO
  • Inbound & Outbound
  • IT Services and IT Consulting
  • Seat Leasing BPO
  • Specialized BPO Vertical
Contact information

1-888-631-2510

http://www.answerhero.com/


About AnswerHero: Review and comparison

AnswerHero is a Business Process Outsourcing (BPO) company that provides an answering service for businesses with live, bilingual agents. AnswerHero provides BPO, a 24/7 service that answers calls and forwards messages from the clients.

AnswerHero Outsourcing

A company can have calls forwarded by AnswerHero instead of worrying about an answering machine dropping calls. 

When a phone call for the company comes through to AnswerHero, the live agents at the BPO will answer the call immediately on behalf of their client, following the exact instructions given. 

A complete record of the call that comes in for the AnswerHero client will be passed to you via email, fax, text, or secure message, depending on what is agreed. 

AnswerHero’s BPO services and pricings

There are many services that this BPO provides to make it easy for companies to continue growing, even when the client’s office is closed:

  • 24/7 answering service
  • Virtual receptionist
  • Bilingual answering services
  • Transferring calls
  • Lead capture
  • Disaster recovery solutions
  • Appointment setting

AnswerHero’s pricing

AnswerHero has a varying price list based on the number of minutes you require each month. The cost is as follows: 

  • Starter: $79 monthly – 50 minutes ($1.39 per additional minute)
  • Popular: $129 monthly – 100 minutes ($1.25 per additional minute)
  • Pro: $249 monthly – 250 minutes ($0.99 per additional minute)
  • Business: $449 monthly – 500 minutes ($0.95 per additional minute)
  • Executive: $849 monthly – 1000 minutes ($0.90 per additional minute)

How AnswerHero outshines its competition

AnswerHero is unique in that they own their call centers which allow them to deliver the exact training, quality, and services for their customers. As they say on their website, ownership of the company lets them provide each client with the tools they need, including:

  • 24/7 answering services provided by highly trained professionals
  • Live agents are fully bilingual to fulfill the needs of all customers
  • Transfer phone calls and call routing
  • Disaster recovery solutions to keep your business at optimal capacity
  • They set appointments and pass on the details to you
  • Receive a full transcript of the call via email, text, or fax

AnswerHero is known for working alongside their clients and creating a comprehensive working relationship by understanding individual company needs on a case-by-case basis.

With support agents available 365 days a year, using technologically advanced systems, companies no longer have to worry about clients getting an automated voice message. Live agents are there to answer any questions and pass a message on to the company.

Key executives

Jose Soler (CEO)

Jose has been the CEO at AnswerHero for the last 12 years in Miami, Florida. As the CEO, Jose is responsible for the final decisions that help manage the operations of his staff and help sustain the resources of AnswerHero. 

Steven Barclay (Operations Manager)

Steven has been Operations Manager at AnswerHero for 14 years in Miami, Florida. As Operations Manager, Steven uses a dynamic management style to structure departments that collaborate effectively and be held accountable for their operations. Steven’s team commits to building strategy operations that help increase business efficiency and performance.

AnswerHero reviews and comparisons

AnswerHero has been accredited by the BBB since 2016, and scores an A+ rating. They have no complaints registered with BBB, showing that they are a straightforward and trustworthy company.

Clients report using AnswerHero’s services for years, and Birdeye scores them at 4.8. With their bilingual options, professionalism, consistency, and follow-up services reported by clients, AnswerHero’s services are top of the line.

AnswerHero’s contact information

AnswerHero’s main headquarters is located in:

United States

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1-888-631-2510.

References

https://www.glassdoor.com/Overview/Working-at-AnswerHero-EI_IE2861374.11,21.htm

https://www.crunchbase.com/organization/answerhero

AnswerHero news, podcast & articles

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About OA

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The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 4,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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