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AnswerHero

About

AnswerHero is the leading answering service in the nation, providing high quality answering solutions to keep your business operating successfully. Our 24/7/365 operation, fully bilingual agents, and state of the art technology ensures that all your calls receive the highest quality of answering care and business class, solidify your company’s growth.

What makes us the best? We own all our call centers which means that when it comes to training, quality and service we are in complete control. That ownership gives us the ability to give every client exactly what they need to succeed when partnering with an answering service.

Headquarters

-

Public or Private

Private

Seats or staff

51-200

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Alexa ranking

4,065,830

Domain Authority

29

Site traffic

-

OA ranking

-

Glassdoor rating

3.8

CrunchBase ranking

-

Details

Executive

Jose Soler, CEO

Year Founded

2008

Countries of Fulfillment

-

Sectors

-

Contact information

8886312510

http://www.answerhero.com/

Social media

About AnswerHero: Review and comparison

AnswerHero is a Business Process Outsourcing (BPO) company that provides an answering service for businesses with live, bilingual agents. AnswerHero provides BPO, a 24/7 service that answers calls and forwards messages from the clients.

AnswerHero Outsourcing

A company can have calls forwarded by AnswerHero instead of worrying about an answering machine dropping calls. 

When a phone call for the company comes through to AnswerHero, the live agents at the BPO will answer the call immediately on behalf of their client, following the exact instructions given. 

A complete record of the call that comes in for the AnswerHero client will be passed to you via email, fax, text, or secure message, depending on what is agreed. 

AnswerHero’s BPO services and pricings

There are many services that this BPO provides to make it easy for companies to continue growing, even when the client’s office is closed:

  • 24/7 answering service
  • Virtual receptionist
  • Bilingual answering services
  • Transferring calls
  • Lead capture
  • Disaster recovery solutions
  • Appointment setting

AnswerHero’s pricing

AnswerHero has a varying price list based on the number of minutes you require each month. The cost is as follows: 

  • Starter: $79 monthly – 50 minutes ($1.39 per additional minute)
  • Popular: $129 monthly – 100 minutes ($1.25 per additional minute)
  • Pro: $249 monthly – 250 minutes ($0.99 per additional minute)
  • Business: $449 monthly – 500 minutes ($0.95 per additional minute)
  • Executive: $849 monthly – 1000 minutes ($0.90 per additional minute)

How AnswerHero outshines its competition

AnswerHero is unique in that they own their call centers which allow them to deliver the exact training, quality, and services for their customers. As they say on their website, ownership of the company lets them provide each client with the tools they need, including:

  • 24/7 answering services provided by highly trained professionals
  • Live agents are fully bilingual to fulfill the needs of all customers
  • Transfer phone calls and call routing
  • Disaster recovery solutions to keep your business at optimal capacity
  • They set appointments and pass on the details to you
  • Receive a full transcript of the call via email, text, or fax

AnswerHero is known for working alongside their clients and creating a comprehensive working relationship by understanding individual company needs on a case-by-case basis.

With support agents available 365 days a year, using technologically advanced systems, companies no longer have to worry about clients getting an automated voice message. Live agents are there to answer any questions and pass a message on to the company.

Key executives

Jose Soler (CEO)

Jose has been the CEO at AnswerHero for the last 12 years in Miami, Florida. As the CEO, Jose is responsible for the final decisions that help manage the operations of his staff and help sustain the resources of AnswerHero. 

Steven Barclay (Operations Manager)

Steven has been Operations Manager at AnswerHero for 14 years in Miami, Florida. As Operations Manager, Steven uses a dynamic management style to structure departments that collaborate effectively and be held accountable for their operations. Steven’s team commits to building strategy operations that help increase business efficiency and performance.

AnswerHero reviews and comparisons

AnswerHero has been accredited by the BBB since 2016, and scores an A+ rating. They have no complaints registered with BBB, showing that they are a straightforward and trustworthy company.

Clients report using AnswerHero’s services for years, and Birdeye scores them at 4.8. With their bilingual options, professionalism, consistency, and follow-up services reported by clients, AnswerHero’s services are top of the line.

AnswerHero’s contact information

AnswerHero’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 8886312510.

References

https://www.glassdoor.com/Overview/Working-at-AnswerHero-EI_IE2861374.11,21.htm

https://www.crunchbase.com/organization/answerhero

AnswerHero news, podcast & articles

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AnswerHero videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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