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iSupport Worldwide

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About

Hire Your Offshore Staff From The Philippines Today!

iSupport Worldwide is One of the Leading Offshoring, Staffing, and Outsourcing Companies in the Philippines. Providing Dedicated and Trusted Offshoring Solutions for Fast-Growth Companies, Small and Medium-Sized Businesses (SMB) in Any Industry, Vertical, and Language.

Founded in 2006, iSupport Worldwide is a US-Owned BPO Company with Offices in Central Business District of Ortigas, Philippines.

iSupport Worldwide Gives You Full Control of a High-Performance Team While Reducing Your Labor Costs By Up to 75% and Have the Ability to Operate 24/7/365 in Your Company-Owned Branded Suites.

To Learn More, Visit Our Website: https://hubs.ly/H0mqwgg0 or Submit Your Requirements Here: https://hubs.ly/H0mqwhV0

Updated: 01/02/2020

What iSupport Worldwide offers its clients

iSupport Worldwide provides businesses with a scalable platform to set up low-cost, high-value operations in the Philippines without the need to incorporate, directly employ staff, or manage your own office, all while maintaining full control. We take on the entire administrative burden, allowing you to focus on your team.

How iSupport Worldwide outshines the competition

At iSupport Worldwide, the core of our business is our clients. We help companies like yours to optimize business performance by building you a dedicated Philippine-based team.

We ensure that each talent that we will hire for you will contribute to operational excellence, provide impactful & consistent client experience, build trust, and help you to reach long term success!

The high-performance team that you will hire through iSupport Worldwide will embrace your brand DNA, your core values, mission, vision, and culture together with your strategy, goals, value proposition, and USP.

iSupport Worldwide’s client-centric methodology allows YOU to strategically manage your operations directly - in a quicker, better, and cost-effective approach!

Sample highlight service offering of iSupport Worldwide

US-based Fast Growth Company Uses iSupport Worldwide Offshoring & Outsourcing Service to Transform High Volume Call & Sales Organization:

What was the challenge? The client was in the early stages of launching their well-funded startup and ready to skyrocket. They had one issue, the nature of their business and their clientele meant that they would receive a high number of inbound customer service calls starting from day one, yet they had no customer service team. Additionally, they were best served by focusing on their product and not building out the infrastructure required to run a large customer service team. They needed to provide efficient, high-quality support to their customers from early morning until midnight, seven days a week. To complicate matters further, they needed to provide multilingual support to their customer base, namely English and Spanish.

What was the solution? iSupport Worldwide worked closely with the US-based team to build a highly-skilled customer service department that would attend to its customers with the highest level of quality required by the client. Fully staffed, seven days a week, iSupport Worldwide team grew to match the growth of the client, which soon began to have inbound call volumes as high as 5,000 per day. In addition to the team located in Manila, a highly functional team in our San Salvador office was built to both fulfill the need for Spanish only speaking calls as well as provide redundancy and load balancing for the Manila team.

What was the result? Fast forward to now, two years later, and the iSupport Worldwide team is better than ever. With a headcount of around 50, the client has built multiple teams handing everything from customer questions, to product support, to renewals, to escalation for more complex issues. The customer feedback regarding their experiment is resoundingly positive. iSupport Worldwide was geared up for the fast lighting growth the customer experienced. We were able to continuously provide top quality support while saving the customer roughly 65% per year when compared to building a similar size team stateside.

iSupport Worldwide is dedicated to providing a highly scalable solution to our clients. All aspects of our business model are designed to provide this ability while never giving up quality. We know the experience your customers receive when doing business with you is a direct reflection on iSupport Worldwide.

Headquarters

-

Public or Private

Private

Seats or staff

1,001-5,000

Revenue

Unknown / Non-Applicable

Industries
  • Advertising & PR
  • Digital Marketing
  • Ecommerce
  • Financial Services
  • Game Dev & Support
  • Hardware Tech/IT
  • Healthcare
  • Media Publishing
  • Real Estate
  • Recruiting Staffing
  • Software Tech/IT
  • Telecoms

Highlights

Domain Authority

86

Site traffic

-

OA ranking

-

Glassdoor rating

4.2

CrunchBase ranking

-

Details

Executive

Courtney Bissett, President

Year Founded

2006

Countries of fulfillment

-

Sectors
  • Admin Support
  • Customer Service
  • Digital & Content Marketing
  • Finance & Accounting
  • Human Resource & Legal
  • Software & Application Development
Contact information

+1-888-524-4799

https://hubs.ly/H0mqwgg0

Social media

About iSupport Worldwide: Review and comparison

iSupport Worldwide is headquartered in the Philippines and provides excellent offshore services for different businesses across diverse industries. Since 2006, the company has specialized in providing professional and global outsourcing services, exceptional staffing, and operational management for various companies. 

The company, owned by US citizens, provides services for its clients by building teams that help companies improve service delivery and ensure exceptional customer satisfaction. 

In just 15 years of business, iSupport Worldwide has expanded with offices in Ortigas and the Philippines. Their employee strength is about 1000, and recent numbers show these workers have fetched in a revenue of over $200 million. 

iSupport Worldwide Outsourcing

Over the years, iSupport Worldwide has become an expert at providing clients with services and partnerships through strategic offshoring. The main pride of the company is its choice of staff and style of recruitment. According to iSupport Worldwide, when you partner with the company to build your offshore team, your customers will “appreciate your culture, your values, and your brand DNA.” 

iSupport Worldwide isn’t just a company working towards the growth of clients in their respective industries. The company believes in the development of the immediate community. Since 2018, they have sponsored and organized various events to help children in the Philippines have a better future. 

iSupport Worldwide’s BPO services and pricings

iSupport Worldwide is a firm that provides excellent outsourcing services to its clients in the following areas:

  • Recruitment services
  • Team building and training
  • Operational management 
  • Administration management 
  • Quality assurance services
  • Technology solutions 
  • Customer support service
  • Management consultancy
  • Remote team building and management
  • Financial services
  • Architectural and engineering services 
  • Data entry specialist
  • Marketing services
  • Language services

This firm also offers professional training services to companies in varying industries — either big or small. Some of the sectors they have experience in include health, construction, information, among others. 

iSupport Worldwide’s pricing 

The services iSupport Worldwide offers have different features and pricing models. Hence, the cost of each service will depend on the particular needs of the client. 

How iSupport Worldwide outshines its competition

iSupport Worldwide does a lot of things right when it comes to the services they offer. Here’s how they stand out from the crowd;

  • Low cost but high-quality services
  • Full control of the teams and services by the client
  • Recruiting and training professionals to suit client’s demands
  • Customer support is available every time
  • Wide range of services

Key executives

Courtney Bisset (President and CEO)

Courtney has been the president of iSupport Worldwide for more than a year now. She’s an experienced contact center expert with proven results in outbound and inbound calls. 

Fred Crosetto (Chairman)

Fred Croseto is the founder of AMMEX Group, the parent company of iSupport Worldwide. He has the vision to become a global leader in worker safety.

iSupport Worldwide reviews and comparisons

On the official website for iSupport Worldwide, there are plenty of reviews. A notable one from the customer service manager at DENALI Group reads, “iSupport makes hiring management so easy. They are a very agile team. They swiftly respond to our needs and efficiently troubleshoot any technical challenges, especially during the height of the global pandemic.” 

iSupport Worldwide’s contact information

iSupport Worldwide’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +1-888-524-4799.

References

https://www.glassdoor.com/Overview/Working-at-iSupport-Worldwide-EI_IE2104769.11,29.htm

https://www.crunchbase.com/organization/isupport-worldwide

iSupport Worldwide news, podcast & articles

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iSupport Worldwide videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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