Services & Capabilities
iSupport's offer is a single delivery model applied across many functions.
- Dedicated offshore teams: The solutions page says it makes offshore team set-up simple without the need to incorporate, directly employ staff or manage an office, all while the client keeps full control. Clients manage their dedicated offshore staff directly while iSupport handles the administrative work.
- Recruitment: The company says it seeks and secures talent and that the client makes the hiring decisions. Its about page describes access to the top 5% of talent in the country, and Outsource Accelerator's directory says the company's main pride is its choice of staff and style of recruitment.
- Facilities: The homepage promises a 100% dedicated offshore team and fully branded suites, so clients can give their Philippine team its own identity inside iSupport's offices.
- Training (iSupport Edge): A training offer with scalable programmes that can be tailored to the client's needs.
Functions and industries: The platform record lists back-office data entry, digital marketing, finance and accounting, HR and recruitment, virtual assistant and inbound voice service lines. The industries page covers a long list of fields, from accounting and finance, architecture and engineering and legal to real estate, software development, transportation and logistics, and medical and health information management.
Speed and price: The homepage promises a move from first discussion to a Philippine-based team in 30 days or less, and up to 70% cost savings. These are the two levers its whole proposition rests on.
Specialist versus commodity: Most of what it sells, virtual assistants, data entry and inbound support, is commodity staffing. The more specialised demand shows in its current hiring: fund accountants, commercial title searchers and project estimators are skilled roles in US real estate, finance and construction, where the client's alternative is expensive local hiring. That specialised edge is where iSupport can defend its price, while the generalist roles compete with freelance platforms as well as other offshoring firms.
Client Base & Market Position
Client profile: The company targets fast-growing companies and small to medium-sized businesses, and its 2022 release described it as helping businesses of all sizes in multiple industries expand globally while reducing costs. In January 2026 CEO Coaching International welcomed iSupport as a strategic partner, a channel aimed at owner-led companies, which fits that target market.
Named clients: The about page carries testimonials from 360 Media Direct, ADDIUM, CanPay Debit, Lloyd Staffing, Cycrest Systems, Columbia Hospitality, CSG Services and Denali Group. The named contacts include Jonathan Ferraiuolo, President of Cycrest Systems, Ian McAllister, CEO of CSG Services, Curran Wong, Accounting Manager at Columbia Hospitality, and Stephen Rue, Customer Service Manager at Denali Group. The roster runs across media, payments, staffing, technology, hospitality and logistics, consistent with a generalist provider serving many small accounts.
Case evidence: Its case studies are mostly anonymised. One describes a US company that reduced its annual payroll from approximately $5 million to $1.7 million, an approximately 66% reduction, by offshoring technical support, finance operations and back-office functions. Another, published in February 2025, covers a hospitality company's move of accounting and finance roles offshore, matching the Columbia Hospitality testimonial from an accounting manager.
Verticals: The platform record lists technology and SaaS as its main vertical. Its current job postings show demand from US real estate, construction, fund administration and logistics clients, which points to a wider spread than the record shows.
Competition: It competes with Philippine dedicated-staffing and seat-leasing firms serving US small businesses, such as Emapta, Cloudstaff, MicroSourcing and Remote Staff. Its senior hire from DATAMARK places it in the same talent market as US-owned offshore operators. Against larger rivals, its advantages are fast set-up and a small-business focus; its disadvantages are a single delivery site and less public evidence of certifications.
Delivery Infrastructure & Operations
Delivery site: iSupport's listed Philippine office is the Cyberscape Alpha Building in the Ortigas Central Business District of Pasig City, and its careers page gives the same address. Outsource Accelerator's directory notes that the company has expanded with offices in Ortigas. No other Philippine delivery site was found in research, so the firm's capacity sits in a single building in one of Manila's most competitive outsourcing districts.
US presence: The platform record lists delivery locations in the Philippines and the United States. The US role is sales, client service and ownership: a March 2026 posting sought a Chief Sales and Client Services Officer in the United States, and earlier releases carried a Kent, Washington dateline.
Facilities model: The homepage offers fully branded suites and a 100% dedicated team, so clients get a branded workspace inside the Ortigas office. That model works well for small teams, but a single site concentrates business continuity risk: power, transport or typhoon disruption in Ortigas affects every client at once.
Workforce offer: The careers page promises an above-industry compensation package, with performance-based incentives, medical and dental insurance, group life insurance, annual commutation of unused leave and free daily catered lunch. Free meals and above-market pay are retention tools in Ortigas, where many employers compete for the same staff.
Certifications: No security or quality certifications were found on the company's website, and the platform record lists none.
Hiring: The platform tracks 39 open roles at iSupport Worldwide. The platform rates its hiring velocity as Medium. Recent postings in Pasig include a senior accountant, a fund accountant and a fund admin accountant, an experienced commercial title searcher, a project estimator, an inside sales agent for US real estate, a property management assistant, an IT staff auditor and a logistics analyst. The roles show clients in finance, property and construction buying skilled back-office work rather than only virtual assistants.
Ownership, Financials & Scale
Ownership: iSupport Worldwide is privately held, according to the platform record, and its about page describes it as a US-owned BPO company. Outsource Accelerator's directory profile says the company is owned by US citizens and that Fred Croseto is the founder of AMMEX Group, the parent company of iSupport Worldwide. The platform's leadership record lists Fred Crosetto as an actively engaged founder.
Financials: No company-published revenue figure was found.
Growth record: iSupport made the Inc. 5000 list of fast-growing private companies in 2021, ranking No. 2831, and the company said it had experienced 140% revenue growth in the last three years. It made the list again in 2022, described as the second consecutive year, when the release called it a 16-year-old organization. In 2021 the company said it doubled its headcount and was on track to create over 1,000 jobs within the year.
Scale: Earlier records put the workforce at 2,000, while Outsource Accelerator's older profile put employee strength at about 1000. The difference fits the growth the company reported in 2021 and 2022.
Community commitments: The about page says it has been World Vision's partner since 2018, supporting sponsorship and community development for Filipino children.
Assessment: The picture is a US-owned, founder-backed offshoring firm that grew strongly in 2021 and 2022, with recognition on the Inc. 5000 list. Ownership by a US founder with another operating business behind it gives it a US base for selling to American small businesses, but the platform record holds no parent-company entry, and the AMMEX link rests on the directory profile rather than on a company filing.
People, Leadership & Culture
Leadership: Courtney Bissett leads iSupport Worldwide. Company releases from 2021 and 2022 describe her as President, the 2021 staffing release also calls her CEO, and the platform record lists her as CEO. Outsource Accelerator's directory describes her as an experienced contact center expert with proven results in outbound and inbound calls. In the 2022 Inc. 5000 release she said that at iSupport the goal is quite simply its people, a line that matches the firm's people-first values.
Other leaders: The platform's leadership record lists Fergal O'Donnell as Chief Technology Officer, Brandy Presti as Chief Revenue Officer and Lisa Ward as VP of client services, alongside a Philippine management bench in recruitment, human resources and business development. The 2021 release named Sandy Mertz-Brady as VP for Sales. In March 2026 the company was hiring a Chief Sales and Client Services Officer in the United States, which shows it strengthening US-side commercial leadership.
Founder: Outsource Accelerator's directory names Fred Croseto as the founder of AMMEX Group, the parent company, and the platform record lists Fred Crosetto as an actively engaged founder.
Talent movement: Over the past 24 months the platform recorded 1 senior arrival at iSupport Worldwide, from DATAMARK.
Culture: The about page lists values including putting people first, striving for excellence, embracing innovation, delivering delight and creating real impact. The careers page offers incentives, health cover and daily catered lunches, and the World Vision partnership since 2018 adds a community dimension.
Assessment: The leadership structure is that of a founder-owned business run by a professional chief executive with contact-centre experience. The small number of senior moves the platform records points to a stable but thin senior bench, which concentrates client relationships and growth decisions in a few people.
Technology & Innovation
Positioning: iSupport sells people and facilities rather than technology. Its solutions page frames the value as removing the need to incorporate, directly employ staff or manage an office, and no proprietary platform was found during research.
Training: iSupport Edge, its training offer, is described as offshore training that improves quality and efficiency while keeping operational costs down, with scalable programmes tailored to client needs. Training is the main capability layer the firm adds on top of recruitment.
IT roles: Its industries list covers information technology and software and application development, and current postings include an IT staff auditor and a data analyst. These are client roles rather than an in-house product team, but they show iSupport supplying technical staff as well as administrative support.
Leadership: The platform record lists a chief technology officer, which indicates an internal IT function for the Ortigas operation and client connectivity.
Process evidence: The payroll case study describes a phased rollout of offshore technical support, finance operations and back-office functions, moving from pilot to scale to stabilisation. That staged method is the firm's real operating know-how: it reduces the risk for a small client moving work offshore for the first time, and it is repeatable across clients without software investment.
Assessment: The absence of visible automation, analytics or client-facing tools is a limitation as clients adopt AI for the same administrative tasks iSupport staffs. Its defence is the skilled end of the roster, such as fund accounting and title searching, where human judgment remains central.
Strategic Assessment
Strengths
- Simple offer for small businesses: A Philippine team in 30 days or less, without incorporation or direct employment, at up to 70% cost savings, is easy for owner-led US companies to buy.
- Growth record: Inc. 5000 listings in 2021 and 2022, 140% three-year revenue growth reported in 2021 and a doubling of headcount that year show a firm that captured the pandemic-era offshoring wave.
- US ownership: A US-owned structure and US commercial leadership help it sell to American small businesses.
- Skilled back-office demand: Postings for fund accountants, title searchers and project estimators show clients buying specialised roles, not only virtual assistants.
Risks and Vulnerabilities
- Single delivery site: All identified capacity sits in one Ortigas building, which concentrates continuity risk.
- No visible certifications: No security or quality certifications were found on its website, which limits access to regulated clients.
- Commodity exposure: Virtual assistant, data entry and inbound support roles compete with many offshoring firms, freelance platforms and AI tools.
- Thin senior bench: Few senior moves are recorded, and leadership rests on a small group.
Opportunities
- Owner-led channel: The January 2026 partnership with CEO Coaching International gives it access to owner-led companies that match its target market.
- Professional roles: Accounting, fund administration and property roles let it move up from commodity staffing.
- US commercial build-out: A new chief sales and client services role in the United States can broaden its client base beyond referrals.
Outlook
The company's own messaging points to the same priorities it set out in its Inc. 5000 releases: fast set-up, cost savings and a people-first culture for small and medium-sized businesses. The test is whether it can convert the strong growth it reported in 2021 and 2022 into a larger, more specialised client base, adding certifications and a second site, before generalist offshore staffing is squeezed by automation and price competition.
