About Cymphony: Review and comparison
Cymphony is an innovative telephone answering and Business Process Outsourcing (BPO) services provider headquartered in Crewe, Cheshire. This firm has provided streamlined telecommunications for businesses of all sizes since 2004.
This exceptional BPO company offers customized BPO solutions to improve businesses’ productivity when communicating with customers through different platforms.
Since its inception, Cymphony has handled over 4.5 million calls and talked with clients’ customers throughout the United Kingdom and England for almost 9 million minutes. Its current company size is 51 to 200 employees, and its last reported revenue is $5 million.
This firm takes a customer-centric approach to provide the best contact solutions for companies to draw in new customers and establish customer loyalty for older ones. Cymphony also incorporates several customer engagement channels, such as telephone, webchat, email, and social media.
Cymphony also prioritizes reducing their carbon emissions to zero by 2050 and supports several international projects for helping people incorporate a greener lifestyle.
Cymphony’s BPO services and pricings
Cymphony is a dynamic outsourcing provider that offers the following services:
- Telephone Answering
- Diary Management
- Order Processing
- Number Provision
- Virtual Personal Assistant
- Appointment Booking
- Call Center Services
- Lead Qualification Services
The firm also provides its services to businesses of any size and industry niche, including construction, services, manufacturing, education, and healthcare.
Cymphony’s pricing depends on the client’s requirements and business needs. However, they ensure refunds for any unused calls and a client’s previous month’s subscription if the client wishes to cancel the firm’s services.
How Cymphony outshines its competition
This firm takes pride in providing cost-effective telecommunication services for businesses that need them for 24/7 daily operations and year-round coverage. Their formula for achieving this success includes:
- Using the most up-to-date technology to generate leads for clients
- Helping clients reduce their costs for call center communications without worrying about recruitment, training, or payroll
- Selecting the most qualified team members to operate every client’s preferred communication channels
- Reviewing and double-checking every client’s messages, chats, and chats for enhanced productivity
- Training every specialist on the team and grouping them accordingly based on a specific industry or specialism
- Assigning account managers to every client to ensure feedback related to their telecommunication services
- Being available for 24/7, 365-day call services
Cymphony has also provided new and stable employment opportunities for call center specialists throughout the United Kingdom.
Tim Morris (Managing Director)
Tim Morris has been Cymphony’s Managing Director since 2019. Morris is responsible for the daily operations of several of the firm’s departments. He also has extensive experience helping international businesses develop and grow.
Martin Rhodes (Head of Operations)
Martin Rhodes has been Cymphony’s Head of Operations since 2021. He’s responsible for overseeing tasks throughout the firm’s departments to ensure productivity and swift solutions for customer service operations.
Cymphony reviews and comparisons
Cymphony is an innovative telephone answering and BPO services provider in the United Kingdom and England. Although we don’t have in-depth reviews about this firm, we recommend comparing it with other UK-based companies offering telecommunication services to small, medium, and large businesses.
We also recommend looking at their client success stories to see how other businesses benefited from their services.
Cymphony’s contact information
Cymphony’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 0333 800 2828.