View all BPO Companies

ProCall Answering

About

Located in Framingham, MA, a short drive from Boston, we service medical and business professionals around the United States. At VIP Connections we have trained operators available 24/7 to answer your calls. Our operators are trained in customer service and HIPAA Compliance.

Headquarters

-

Public or Private

-

Seats or staff

-

Revenue

-

Industries

-

Highlights

Alexa ranking

NA

Domain Authority

-

Site traffic

-

OA ranking

-

Glassdoor rating

-

CrunchBase ranking

-

Details

Executive

-

Year Founded

-

Countries of Fulfillment

-

Sectors

-

Contact information

866-248-4632

http://www.procallanswers.com/

Social media

-

-

About ProCall Answering: Review and comparison

ProCall Answering, under VIP Connections, established in 2004, is a telecommunications company that provides business answering solutions.

Although they specialize in healthcare-related fields, their business has expanded to include other small businesses. For example, ProCall Answering has experience working with home services such as landscaping or trade businesses.

ProCall Answering Outsourcing

ProCall Answering as VIP Connections began as a medical call service in Framingham, MA. Additionally, VIP Connections has headquarters in Fayetteville, NC.

ProCall Answering’s BPO services and pricings

ProCall Answering serves multiple industries, including healthcare, home services, property management, and small businesses. The telecommunications company promises to match the customer experience to its client’s standards. Notably, it is HIPAA compliant for all medical services.

Services for ProCall Answering:

  • Assisted Living answering service
  • Physician answering service
  • Hospital answering service
  • Business answering service
  • 24/7 live answering

Individual features depend upon the needs of the service. For example, a physical might require ProCall Answering to schedule appointments or send messages directly to staff through their app or portal. For a small business, ProCall Answering will take orders or answer customer questions.

ProCall Answering’s pricing

Pricing for ProCall Answering services starts at $1.66/per day. As that is the base price and most clients will want to upgrade for expanded services. However, smaller businesses benefit from the low starting price, as they generally require limited telecommunications solutions.

There are three levels for their pricing, Bronze, Silver, and Gold, and each has two tiers. For example, Bronze includes 40 transactions for $49.99 or 90 transactions for $99.99. Silver consists of 150 transactions for $159.99 and 250 for $249.99. The Gold level includes 500 transactions for $469.99 and 1000 for $899.99.

Each package or level also has additional perks, such as personalized greeting, call reporting, a toll-free number, and emails.

Additionally, ProCall Answering regularly offers incentives for new clients, such as a two-week free trial period.

How ProCall Answering outshines its competition

How ProCall Answering outshines the competition is 24/7 availability, including holidays. ProCall answering is aware that most callers expect to speak to a live person and 35% of customers call after office hours

ProCall Answering and VIP Connections also understand the need for flexibility. Clients can change their services package as needed. In addition, ProCall Answering representatives are available to answer account questions at any time.

Additionally, ProCall promises to treat their client’s patience as their own. Operators are HIPAA certified.

For non-medical businesses, ProCall Answering commits to learning about their clients’ business to answer as they would. 

Key executives

We were unable to find current information for key executives. As of yet, ProCall Answering and VIP Connections have no corresponding LinkedIn page.

ProCall Answering directs clients to individual account managers and IT services.

ProCall Answering reviews and comparisons

We do not currently have reviews for ProCall Answering or VIP Connections. 

Through the VIP Connections Better Business Bureau page, there is one complaint. The former client does not comment on the quality of the service, only that canceling their account was frustrating. Clutch does, however, list ProCall Answering as one of the Top Inbound Call Center Services in Boston for 2021.

ProCall Answering’s contact information

ProCall Answering’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

LinkedIn N/A

In addition, you may email them at [email protected] or call 866-248-4632.

ProCall Answering news, podcast & articles

No news, podcast & articles available for this BPO

ProCall Answering videos & images

No videos & images available for this BPO

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.