ProCall Answering

ProCall Answering, under VIP Connections, established in 2004, is a telecommunications company that provides business answering solutions.

Although they specialize in healthcare-related fields, their business has expanded to include other small businesses. For example, ProCall Answering has experience working with home services such as landscaping or trade businesses.

ProCall Answering as VIP Connections began as a medical call service in Framingham, MA. Additionally, VIP Connections has headquarters in Fayetteville, NC.

ProCall Answering serves multiple industries, including healthcare, home services, property management, and small businesses. The telecommunications company promises to match the customer experience to its client’s standards. Notably, it is HIPAA compliant for all medical services.

Services for ProCall Answering:

• Assisted Living answering service
• Physician answering service
• Hospital answering service
• Business answering service
• 24/7 live answering

Individual features depend upon the needs of the service. For example, a physical might require ProCall Answering to schedule appointments or send messages directly to staff through their app or portal. For a small business, ProCall Answering will take orders or answer customer questions.

ProCall Answering’s pricing

Pricing for ProCall Answering services starts at $1.66/per day. As that is the base price and most clients will want to upgrade for expanded services. However, smaller businesses benefit from the low starting price, as they generally require limited telecommunications solutions.

There are three levels for their pricing, Bronze, Silver, and Gold, and each has two tiers. For example, Bronze includes 40 transactions for $49.99 or 90 transactions for $99.99. Silver consists of 150 transactions for $159.99 and 250 for $249.99. The Gold level includes 500 transactions for $469.99 and 1000 for $899.99.

Each package or level also has additional perks, such as personalized greeting, call reporting, a toll-free number, and emails.

Additionally, ProCall Answering regularly offers incentives for new clients, such as a two-week free trial period.

How ProCall Answering outshines the competition is 24/7 availability, including holidays. ProCall answering is aware that most callers expect to speak to a live person and 35% of customers call after office hours. 

ProCall Answering and VIP Connections also understand the need for flexibility. Clients can change their services package as needed. In addition, ProCall Answering representatives are available to answer account questions at any time.

Additionally, ProCall promises to treat their client’s patience as their own. Operators are HIPAA certified.

For non-medical businesses, ProCall Answering commits to learning about their clients’ business to answer as they would. 

We were unable to find current information for key executives. As of yet, ProCall Answering and VIP Connections have no corresponding LinkedIn page.

ProCall Answering directs clients to individual account managers and IT services.

We do not currently have reviews for ProCall Answering or VIP Connections. 

Through the VIP Connections Better Business Bureau page, there is one complaint. The former client does not comment on the quality of the service, only that canceling their account was frustrating. Clutch does, however, list ProCall Answering as one of the Top Inbound Call Center Services in Boston for 2021.

ProCall Answering’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.procallanswers.com

LinkedIn N/A

Facebook https://www.facebook.com/VIP-Total-Connections-674686132659425/

In addition, you may email them at [email protected] or call 866-248-4632.