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3.4/5 • Glassdoor rating


“Firstsource Solutions Limited is a global leading provider of Business process outsourcing services. Firstsource achieves results by transforming the clients business exponentially and delivering excellent customer experience. The company has a staff of over 26,000 globally.

Firstsource Solutions Limited offers its services in the following areas:

• Banking and financial services
• Retail
• ECommerce
• Healthcare
• Publishing
• Insurance
• Mortgages
• Telecommunication and media

In order to improve the efficiency of the client’s business, Firstsource offers a roadmap for robotic process automation. The company also uses these tools to further enhance the business of the client.

• Analytics
• Commercial Finance outsourcing
• firstChat
• firstCustomer Intelligence

These tools are considered game changers as the clients that avail these tools are able to perform well in the highly competitive global market. The company is customer-centric and the staff of Firstsource are experts in the BPO industry and are trained to understand the needs of the customer and provide solutions that satisfy the short-term and long-term benefits of the customer.

Firstsource retains its position as a global provider by following these values:

• Agility
• Collaboration
• Excellence
• Innovation
• Integrity
• People-centric

Firstsource gives its clients the extra edge by improving customer experience, maximizing the revenue, transforming the business, optimizing the cost of operations and collections.

What Firstsource offers its clients

Firstsource offers technology led business solutions to create value for our global clients by elevating their customers’ experience at every interaction, be it call, click, tap, message or chat. Our ‘Digital First, Digital Now’ strategy, our north star, is where we pair technology and human touch. Our work focuses on simplifying complex business processes to help our global clients be more efficient, save money and execute brilliantly.

How Firstsource outshines the competition

We are very flexible to our customers' needs and provide the right service and price for their requirements. We can deliver from various delivery locations across the globe including India, Philippines, UK, US, Europe and Mexico and can cater to more than 30 languages. We have a range of pricing models to suit client needs, both large and small.

Why Firstsource is different
1) Stitching CX technologies together: Any one piece of CX technology you can get from anywhere, but before they’ll make a difference, you need to stitch them together. CX journeys are best end-to-end and CX technology should be end-to-end too. This is where we add value: selecting the right ones for your business situation and stitching them together to ensure they deliver results.
2) Walk-crawl-run strategy: We won’t promise you the moon and the sky. We’ll listen to your needs, propose and discuss what’s realistic in the next three-to-six months, and how you can build on that. Have small successes, develop a few things, enjoy the benefit, and then build bigger things.
3) Skin in the game: We’ll work with you to lockdown the ROI targets, and we’ll be accountable for results. We’ll share the risk, putting our skin in the game.

Firstsource company structure

Firstsource Solutions Limited is a global business process management multinational headquartered in Mumbai, India. It is owned by RP-Sanjiv Goenka Group.
Firstsource provides business process management in the banking and financial services, retail, ecommerce, utility, customer services, telecom and media, and healthcare sectors. Its clients include financial services, telecommunications and healthcare companies. Firstsource hosts operations in India, US, UK, Europe, Mexico and the Philippines.
The company is listed on the Bombay (BSE) and National Stock Exchange of India (NSE) since 2007.

Sample highlight service offering of Firstsource

Digitally empowered Contact Centre, where we provide both onshore, offshore and nearshore customer services along with digital solutions like chat bots, voice bots, mobile apps, self-service portals


Paradigm B, 5th Floor, Mindspace New Link Road, Malad West, 400064, Mumbai

Public or Private


Seats or staff



$500 mil. - $1 bil.

  • Consumer Services
  • Digital Marketing
  • Ecommerce
  • Education
  • Energy
  • Entertainment
  • Financial Services
  • Game Dev & Support
  • Healthcare
  • Hospitality
  • Media Publishing
  • Pharmaceutical
  • Public Utilities
  • Retail
  • Telecoms
  • Travel
  • Utilities



Ashish Bhatla

Year Founded


Countries of fulfillment
  • India
  • Mexico
  • Philippines
  • Romania
  • United Kingdom
  • United States
  • Customer Service
  • Digital & Content Marketing
  • Full service BPO
Contact information


About Firstsource: Review and comparison

Firstsource Solutions Limited is a well-established business process outsourcing (BPO) provider that offers contact center, back office, platform, automation, and analytic solutions. 

In business since 2001, the BPO has over 100 international clients, 17 of which are Fortune 500 companies and 9 of which are FTSE 100 companies. 

Firstsource Solutions Limited employs over 28,000 customer-centric experts across four countries and has reported revenue of $685 million.

Firstsource Outsourcing

Firstsource Solutions Limited’s headquarters are in Mumbai, India. There are also offices in the United States, United Kingdom, Philippines, and Puerto Rico. 

A total of 39 locations allows the provider to serve international clients with ease. Quality international service has secured them various awards granted by diverse countries. 

The BPO is also a part of the RP-Sanjiv Goenka Group—a business conglomerate in Mumbai that closely focuses on sustainable growth, efficiency, and innovations. 

Firstsource’s BPO services and pricings

Firstsource Solutions Limited serves the banking and financial services communication, media, technology, healthcare, private equity, ed-tech, and diversified industries. 

The BPO utilizes innovative technology to secure clients’ return on investment. See a list of services below:

  • Digitally empowered contact center: Combines the brilliance of technology and humans to meet the needs of the entire customer and merchant lifecycle. It is complete with omnichannel engagement and intelligent automation. 
  • Intelligent back office: Scalable technology that eases the stress of time-consuming but necessary tasks, like payroll, procurement, accounting, and the supply chain. 
  • Platform, automation, and analytics: Individualized digital strategy that saves companies money and time while helping them make informed data-backed decisions to improve their service. 
  • Business technology services: Package complete with business outcomes design, systems integration, product value management, and platform mitigation services. These next-gen technologies free up time and money for business growth. 

Firstsource Solutions Limited’s pricing 

Because Firstsource Solutions Limited runs such a complex operation, pricing can vary. Contact them for an accurate quote.

How Firstsource outshines its competition

The service provider’s, “digital first, digital now” approach sets them apart from other BPOs. This approach provides clients with scalability, productivity, and agility through innovative technology. 

A combination of omnichannel engagement, automation, machine learning, artificial intelligence, and more strategically guides businesses every step, so they can keep up with the global market while making informed choices for growth. 

Key executives

Vipul Khanna (MD and Chief Executive Officer)

Khanna’s primary responsibility is to grow Firstsource Solutions Limited while maintaining positive relationships with shareholders. His experience in strategic revenue and market growth quickly established him as a valuable asset to the BPO. 

Dinesh Jain (Chief Financial Officer)

Jain started with the BPO in 2001 and is responsible for the business strategy. As head of finance, he assists clients in improving their financial standing amidst the ever-changing market. 

Prashanth Nandella (Chief Operating Officer) 

Nandella’s vast experience in global operations allows him to ensure growth plans are met. To do so, he drives digital transformations, builds high-performing teams, and keeps the customer at the center of everything he does. 

Firstsource reviews and comparisons

The BPO’s combination of industry experts and innovative technologies has helped businesses around the globe achieve their goals. However, they also recognize one size doesn’t fit all.

That’s why they create custom business technology strategies that help their clients see the whole picture and make informed decisions. Acknowledged as an international leader in business process outsourcing, Firstsource Solutions Limited is a trustworthy and highly-competitive solutions provider.

Firstsource’s contact information

Firstsource’s main headquarters is located in:

Paradigm B, 5th Floor, Mindspace New Link Road, Malad West, 400064, Mumbai

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +447425603295.


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Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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