“Firstsource Solutions Limited is a global leading provider of Business process outsourcing services. Firstsource achieves results by transforming the clients business exponentially and delivering excellent customer experience. The company has a staff of over 26,000 globally.
Firstsource Solutions Limited offers its services in the following areas:
• Banking and financial services
• Retail
• ECommerce
• Healthcare
• Publishing
• Insurance
• Mortgages
• Telecommunication and media
In order to improve the efficiency of the client’s business, Firstsource offers a roadmap for robotic process automation. The company also uses these tools to further enhance the business of the client.
• Analytics
• Commercial Finance outsourcing
• firstChat
• firstCustomer Intelligence
These tools are considered game changers as the clients that avail these tools are able to perform well in the highly competitive global market. The company is customer-centric and the staff of Firstsource are experts in the BPO industry and are trained to understand the needs of the customer and provide solutions that satisfy the short-term and long-term benefits of the customer.
Firstsource retains its position as a global provider by following these values:
• Agility
• Collaboration
• Excellence
• Innovation
• Integrity
• People-centric
Firstsource gives its clients the extra edge by improving customer experience, maximizing the revenue, transforming the business, optimizing the cost of operations and collections.
“
What Firstsource offers its clients
Firstsource offers technology led business solutions to create value for our global clients by elevating their customers’ experience at every interaction, be it call, click, tap, message or chat. Our ‘Digital First, Digital Now’ strategy, our north star, is where we pair technology and human touch. Our work focuses on simplifying complex business processes to help our global clients be more efficient, save money and execute brilliantly.
How Firstsource outshines the competition
We are very flexible to our customers' needs and provide the right service and price for their requirements. We can deliver from various delivery locations across the globe including India, Philippines, UK, US, Europe and Mexico and can cater to more than 30 languages. We have a range of pricing models to suit client needs, both large and small.
Why Firstsource is different
1) Stitching CX technologies together: Any one piece of CX technology you can get from anywhere, but before they’ll make a difference, you need to stitch them together. CX journeys are best end-to-end and CX technology should be end-to-end too. This is where we add value: selecting the right ones for your business situation and stitching them together to ensure they deliver results.
2) Walk-crawl-run strategy: We won’t promise you the moon and the sky. We’ll listen to your needs, propose and discuss what’s realistic in the next three-to-six months, and how you can build on that. Have small successes, develop a few things, enjoy the benefit, and then build bigger things.
3) Skin in the game: We’ll work with you to lockdown the ROI targets, and we’ll be accountable for results. We’ll share the risk, putting our skin in the game.
Firstsource company structure
Firstsource Solutions Limited is a global business process management multinational headquartered in Mumbai, India. It is owned by RP-Sanjiv Goenka Group.
Firstsource provides business process management in the banking and financial services, retail, ecommerce, utility, customer services, telecom and media, and healthcare sectors. Its clients include financial services, telecommunications and healthcare companies. Firstsource hosts operations in India, US, UK, Europe, Mexico and the Philippines.
The company is listed on the Bombay (BSE) and National Stock Exchange of India (NSE) since 2007.
Sample highlight service offering of Firstsource
Digitally empowered Contact Centre, where we provide both onshore, offshore and nearshore customer services along with digital solutions like chat bots, voice bots, mobile apps, self-service portals
