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4.1/5 • Glassdoor rating


Callnovo is a global multilingual contact center headquartered in Canada with 15+ offshore operation centers worldwide. Callnovo prides itself on being a comprehensive customer service solution provider dedicated to elevating the customer experience, optimizing operational efficiency, and extending global footprints.

At Callnovo, a wide range of outsourcing services are offered, including call center support, technical support, virtual assistants, and CallnovoDesk, which is specially designed as a powerful contact center SaaS solution for go-global SMEs and startups, ensuring seamless customer interactions across all channels.

With a global team of native speakers proficient in 65+ languages, Callnovo guarantees professional outsourcing solutions tailored to unique needs. The unwavering commitment to delivering top-tier customer service ensures utmost satisfaction.

What Callnovo offers its clients

What makes Callnovo unique is its global, multilingual capability. Supporting over 65 native languages, Callnovo operates in over 20 countries and regions, serving a population of 5 billion and more. With a team of native language speakers, Callnovo can effectively communicate with customers in their preferred language and culture. Additionally, Callnovo boasts 15+ global operations centers, enabling round-the-clock service and local support for brands.

This extensive infrastructure allows Callnovo to help businesses reach and serve new and existing markets with ease and confidence.

How Callnovo outshines the competition

Cost: Callnovo offers competitive and transparent pricing for its services, ensuring the best value for money for clients. Clear payment options and terms are provided with no hidden or extra charges, helping clients save money and time while optimizing their ROI.

Customer service: Callnovo is committed to providing exceptional customer service and satisfaction. The team is always available and accessible to address questions and concerns, offering support and assistance whenever needed.

Quality: Callnovo guarantees the quality of its services by leveraging the latest technology and software, adhering to best practices and standards, and continuously monitoring and evaluating performance and results to ensure excellence.

Callnovo company structure

Callnovo is a private limited company registered in Canada. We have three shareholders who are also the directors of the company. They are responsible for the strategic direction and management of the company. Our shareholders have extensive experience and expertise in the outsourcing industry, having worked with clients from various sectors and regions.

Sample highlight service offering of Callnovo

CallnovoDesk Screenshot and attendance monitoring plan for $5/user/month or $50/user/year


Suite 1108, 3601 Highway 7 East, L3R8X6, Markham, ON

Public or Private


Seats or staff



$20 mil.

  • BPO
  • BPO industry
  • Business Consulting and Services
  • Ecommerce
  • IT Services and IT Consulting
  • Recruiting Staffing
  • SaaS
  • Software Tech/IT



Jackie Xu

Year Founded


Countries of fulfillment
  • Bolivia
  • Cambodia
  • Canada
  • China
  • Egypt
  • Germany
  • Guyana
  • Japan
  • Malaysia
  • Moldova
  • Morocco
  • Nicaragua
  • Pakistan
  • Philippines
  • South Korea
  • Thailand
  • Tunisia
  • Turkey
  • United States
  • Vietnam
  • Admin Support
  • Customer Service
  • Digital & Content Marketing
  • Full service BPO
  • IT Services and IT Consulting
  • Outsourcing Consultancy
  • Software & Application Development
Contact information


About Callnovo: Review and comparison

With many corporations moving to a global structure within their operations, the need for multilingual customer service has risen to unprecedented levels. As a business process outsourcing (BPO) firm, Callnovo provides the in-demand user experience that corporations and clients are after.

Founded in 2004, Callnovo employs staff members who speak over 35 languages. They have grown to such a high level that they now serve in 15 different locations. With their primary headquarters in Canada, they work to have native-speaking agents in many other geographic regions to meet the needs of clients in those areas.

Callnovo currently employs around 5,000 individuals to provide customized services to clients. However, their growth is continually rising. Since its inception in 2004, the firm has grown from a small employee pool to what they are today.

Callnovo Outsourcing

As a HIPAA-verified company, Callnovo is available globally to help corporations within a multitude of industries. Whether the premise revolves around sales, technical assistance, or medical billing, the firm has appropriate staff and language capabilities to meet the need.

In addition to its services, Callnovo aims to be a leader in the industry by paving a path to optimal customer service. They work with experts in the field to analyze all angles and customize their approach to each company and client they serve for the best possible outcome.

Callnovo’s BPO services and pricings

As a global provider of BPO services, there are many solutions that Callnovo implements into their daily activities to meet best the needs of those they serve.

  • Social Media Management
  • Outbound Call Center
  • Inbound Call Center Operations
  • Tech Support
  • Call Center Consulting
  • Business-to-Business Assistance
  • Business-to-Consumer Solutions
  • Lead Generation
  • Market Analysis

While this list provides many of the valuable services that Callnovo delivers, it is continually changing and expanding to ever-changing trends in the industry.

Callnovo’s pricing

Due to the bespoke nature of Callnovo’s services, the company doesn’t list generic prices on its website. Therefore, if you are looking for a quote, it’s best to reach out via the company webpage and speak to a service representative. 

How Callnovo outshines its competition

Callnovo takes pride in its three main competitive advantages:

  • One-stop, one responsibility. 65+ languages
  • Competitive price across all languages with offshore operations
  • Powerful in-house developed CallnovoDesk SaaS solution for global SMEs and Startups

Key executives

With a background in electrical engineering, Jackie Xu made the decision to start his own BPO company. Since its humble beginnings in 2004, it has dramatically expanded to 15 locations and over 65 languages.

  • Anita Lee (Chief Business Officer)

Anita is a seasoned leader in the BPO industry, serving as Callnovo’s Chief Business Officer. With a wealth of experience spanning various functions within the company, she has played a pivotal role in driving Callnovo’s expansion into global markets.

Anita’s leadership guides the firm’s global business operations, ensuring strategic growth and operational excellence. Passionate about delivering exceptional service and fostering client partnerships, she spearheads the company’s mission to excel in the dynamic BPO landscape.

Callnovo reviews and comparisons

With an extensive history in customer service BPO, Callnovo has acquired recurring loyal clients and long-term staff members. With keen attention to detail and an appreciation for the company’s employees, the firm has reached a high level of success over the years.

Callnovo’s contact information

Callnovo’s main headquarters is located in:

Suite 1108, 3601 Highway 7 East, L3R8X6, Markham, ON

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +14164790416.

Callnovo news, podcast & articles

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