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5/5 • Glassdoor rating



Suite 1108, 3601 Highway 7 East, L3R8X6, Markham, ON, Canada

Public or Private


Seats or staff



$25 mil. - $50 mil.






Year Founded


Countries of fulfillment




Contact information



About Callnovo: Review and comparison

With many corporations moving to a global structure within their operations, the need for multilingual customer service has risen to unprecedented levels. As a business process outsourcing (BPO) firm, Callnovo provides the in-demand user experience that corporations and clients are after.

Founded in 2004, Callnovo employs staff members who speak over 35 languages. They have grown to such a high level that they now serve in 15 different locations. With their primary headquarters in Canada, they work to have native-speaking agents in many other geographic regions to meet the needs of clients in those areas.

Callnovo currently employs around 5,000 individuals to provide customized services to clients. However, their growth is continually rising. Since its inception in 2004, the firm has grown from a small employee pool to what they are today.

Callnovo Outsourcing

As a HIPAA-verified company, Callnovo is available globally to help corporations within a multitude of industries. Whether the premise revolves around sales, technical assistance, or medical billing, the firm has appropriate staff and language capabilities to meet the need.

In addition to its services, Callnovo aims to be a leader in the industry by paving a path to optimal customer service. They work with experts in the field to analyze all angles and customize their approach to each company and client they serve for the best possible outcome.

Callnovo’s BPO services and pricings

As a global provider of BPO services, there are many solutions that Callnovo implements into their daily activities to meet best the needs of those they serve.

  • Social Media Management
  • Outbound Call Center
  • Inbound Call Center Operations
  • Tech Support
  • Call Center Consulting
  • Business-to-Business Assistance
  • Business-to-Consumer Solutions
  • Lead Generation
  • Market Analysis

While this list provides many of the valuable services that Callnovo delivers, it is continually changing and expanding to ever-changing trends in the industry.

Callnovo’s pricing

Due to the bespoke nature of Callnovo’s services, the company doesn’t list generic prices on its website. Therefore, if you are looking for a quote, it’s best to reach out via the company webpage and speak to a service representative. 

How Callnovo outshines its competition

While there are many call center BPOs worldwide, Callnovo is continually working on standing out above the rest. Whether it’s through analyzing trends in data or implementing new training strategies, they are always looking for the best ways to offer high-quality customer service to their clients.

Key executives

  • Jackie Xu (Founder and CEO)

With a background in electrical engineering, Jackie Xu made the decision to start his own BPO company. Since its humble beginnings in 2004, it has dramatically expanded to 15 locations and over 30 languages.

  • Daniel Arana (Operations Manager and Onboarding Specialist)

Located in New York, Daniel Arana has an extensive history in management, including positions with Nestle, Equinox, and Push Fitness. Having been with Callnovo since 2018, he serves as an Operations Manager and Onboarding Specialist. 

Callnovo reviews and comparisons

With an extensive history in customer service BPO, Callnovo has acquired recurring loyal clients and long-term staff members. With keen attention to detail and an appreciation for the company’s employees, the firm has reached a high level of success over the years.

Callnovo’s contact information

Callnovo’s main headquarters is located in:

Suite 1108, 3601 Highway 7 East, L3R8X6, Markham, ON, Canada

Further, you may virtually reach out the company through the following contact information:

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 2,300+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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